Hi, i am testing your theme to build a demo in testing site, once client confirmed then this website will be upgraded to live, i tried creating new pages, but all the design i do, when it comes out all is different
Inside elementor: https://prnt.sc/Dp8fYNpg6VO2
outside page: https://prnt.sc/SIFx_Irlg7Do
same goes for this https://infallible-allen.137-59-111-44.plesk.page/main-home/ this page is even worse
please provide guide on this issue and then let me know what are the issues and how u fixed it, i need to report to managementTheme version: 9.12
Thank you so much for purchasing our theme and contacting our support center.
We are writing to inform you that we have conducted a thorough inspection of your website and found no issues on our end. The problem you are experiencing may be due to a cache issue on your side.
We recommend that you clear all cache, including server cache, plugin cache, and browser cache, then revisit your website. This should resolve any issues you are currently facing.
Should you require further assistance, please do not hesitate to contact us.
Hi, i tried reinstalling my theme multiple times, the same error still persist, let me write down step by step how this happened
2. this is what i created on home (view from editor)
3. this is what is looks like when i preview
https://prnt.sc/YB77GXuQ1_u7 , it is bad, plus i tested in incognito view all is good, but if a customer use normal browser, it will definitely see this issue also, i suggest you edit this page with elementor (dont worry this is demo site, u can create a new sections and then u hit update and preview, only the old designs are about to captured, the newly added design are all wrong css, we also cant expect customer to clear cache everytime they come to the website, please help this is urgent
4. Please take note on not usiing incognito for testing, if this is your first time landed into the site, i need u to create a section manually, then preview it and test, because if u first time come in, u will see the correct version, but the next time u come in, the new updates all u will see some bugs, please help fix this as soon as u can, as we been reinstalling this theme to test whether what was the issue
Thank you for your response.
Please clear cache and check now.
may i ask what are the issues and what did u fixed it? because when we show demo to client, the error the client saw also, they ask for an explaination and what we all did
We clicked on “Regenerate CSS & Data” in Elementor > Tools > General.
my category image seems got error on mobile responsive view, can u provide guide here on how to fix this?
Thank you for your response.
Please provide the URL of the page from your screenshot.
Describe the desired result for mobile, also.
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