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Stripe Form Refreshing on Scroll / Checkout Page

This topic has 6 replies, 3 voices, and was last updated 8 months, 1 weeks ago ago by Rose Tyler

Webnim

Participant

August 17, 2023 at 12:53

I’m encountering an unusual issue on the checkout page. Every time I scroll, the Stripe form refreshes. You can see the problem in this video:

https://drive.google.com/file/d/18r57VHAlJ2VFB9AAWngJn270Expd1GXy/view?usp=sharing.

#364791 Copied Theme version: 9.1.11 WooCommerce version: 8.0.1

5 Answers

Rose Tyler

Support staff

August 17, 2023 at 13:49

Hello, Webnim,

Thank you for contacting us and for using XStore.

Could you please check how it works when Advanced Layout is disabled in Theme Options > WooCommerce > Cart/Checkout Layout?

Kind Regards,
8theme team

#364799 Copied

Webnim

Participant

August 17, 2023 at 13:51

It works okay with Advanced Layout disabled but I want to use it 😅 Currently I disabled it but is there a way to fix it without diablsing Advanced Layout?

#364800 Copied

Rose Tyler

Support staff

August 17, 2023 at 14:25

Hello, Webnim,

Provide us with temporary wp-admin and FTP access, so we can take a closer look and disable sticky for the column via the child theme.

You need to install and activate the child theme on the site, it can be downloaded from this page – https://www.8theme.com/downloads

Please note that the child theme does not inherit the theme options of the parent theme, if you enable the child theme, you need to import options from the parent theme.
Go to Theme Options (when the parent theme is activated) > Import/Export > download the export file. After that activate the child theme > go to Theme Options > Import/Export > import your options and reload the page without saving! Save options only after reloading. Check your site after that, and use the child theme.

Kind Regards,
8theme team

#364804 Copied

Enjin

Participant

August 23, 2023 at 16:08

Hello, we encounter the exact same issue.

There is no problem when advanced layout is disabled, but we spent time styling it to provide a great user experience so now we would like to keep it.
This is a very serious problem, have you found a fix yet ?

Best regards

#365470 Copied

Rose Tyler

Support staff

August 24, 2023 at 07:50

Hello, Enjin,

https://www.8theme.com/topic/important-issue-with-stripe-and-advance-layout/#post-365473

Kind Regards,
8theme team

#365496 Copied
Tagged: scrolling checkout page, stripe checkout refresh, stripe form update, woocommerce stripe integration, woocommerce templates, wordpress checkout scroll
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