Forum Replies Created

Viewing 30 posts - 14,941 through 14,970 (of 68,231 total)
  • Avatar: Rose Tyler
    Rose Tyler
    Support staff
    August 23, 2023 at 15:42

    Hello, DAVID,

    You’re welcome!

    Please try to use the next custom CSS code:

    .single-product .et_product-block>.shop_attributes td {
        text-align: start;
    }
    .single-product .et_product-block>.shop_attributes th,
    .single-product .et_product-block>.shop_attributes td {
        font-weight: 600 !important;
    }

    if this is not what you are looking for, please describe the desired result in more detail.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    August 23, 2023 at 15:39

    Hello, @coffeedog,

    Thank you for the response, but this question needs to be resolved with the plugin authors – we have already provided all the necessary information they might need – the solution should come from them (for instance, add_action(’email_builder_output’, ‘our_custom_plugin_output’);
    Therefore, you need to continue the conversation with the plugin.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    August 23, 2023 at 15:35

    Hello, Vedad07,

    We appreciate your prompt response.

    Please check how it works when the default WooCommerce theme – Storefront is activated on the site.
    If you get the same behavior, it means the situation is independent of our theme.

    In general, you have the ability to rewrite the following files according to your needs: xstore/woocommerce/checkout/thankyou-advanced.php to child-theme/woocommerce/checkout/thankyou-advanced.php. You can make your improvements there.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    August 23, 2023 at 15:33

    Hello, Shehzad Ghazi,

    Thank you for your response.

    Fix was added into xstore/woocommerce/cart/cart.php and will be included in the next theme update.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    August 23, 2023 at 15:31

    Hello,

    Thank you for getting in touch with us.

    Private Content

    We trust that the information provided will be of significant assistance to you.

    Kind Regards,
    8theme team

    Please contact administrator
    for this information.
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    August 23, 2023 at 15:29

    Hello,

    Thank you for contacting us and for using XStore.

    Have you disabled the Header overlap?

    Could you provide URl and temporary wp-admin access? We will check your settings.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    August 23, 2023 at 15:26

    Hello,

    Please try to use the next custom CSS code:

    .nbo-edit-option-cart ~ .nbo-edit-option-cart, .nbo-edit-option-cart + br {
        display: none;
    }

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    August 23, 2023 at 15:19

    Hello, Teo Yu Xuan,

    There are 2 ways, you can set https://prnt.sc/2DZvuplWMv6A in Theme Options > WooCommerce > Shop elements > Quick view OR disable More Details Link https://prnt.sc/ck6O_XM-_oMQ

    It is because the description contains tags, and when a part of the excerpt is taken to show in Quick View, some unclosed tags cause the problem.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    August 23, 2023 at 15:18

    Hello, @M Project,

    We appreciate your inquiry and would like to present you with a few options at this time:
    1/ You can decrease the font-size for Promo text element on mobile devices with next custom CSS added to Theme Options → Custom CSS → Mobile

    .et_promo_text_carousel {
        font-size: 8px;
    }

    2/ You can remove Promo text element from mobile header area and put on of HTML Blocks instead. In the HTML Block you can choose Static block with the content of marquee html tag → https://www.tutorialspoint.com/html/html_marquees.htm . For example:
    2.1/ https://prnt.sc/NiwY6x1db63i (Create new Static block)
    2.2/ https://prnt.sc/2haydq3iQJ_3 (Put the html content of Marquee text)
    2.3/ https://prnt.sc/oQPn3BusyJhQ (Place HTML block instead of Promo text in mobile header area + choose Marquee contained static block)
    2.4/ https://gyazo.com/8147be469a4b45c931e4f86dd40e13fb (Result of replacement)

    We hope this information is helpful.

    Best Regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    August 23, 2023 at 15:16

    Hello,

    Thank you for choosing XStore as your WooCommerce WordPress theme.

    Private Content

    We hope this information is helpful.

    Kind Regards,
    8theme team

    Please contact administrator
    for this information.
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    August 23, 2023 at 15:12

    Hello,

    Thank you for choosing XStore as your WooCommerce WordPress theme.

    Do you use Elementor? Please check these examples – https://xstore.8theme.com/elementor/demos/minimal-fashion02/animated-headline-element/ https://www.8theme.com/documentation/docs/elementor-live-copy-option/

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    August 23, 2023 at 15:10

    Hello, Thibaultcomte,

    Thank you for contacting us and for using XStore.

    1/ Theme Options > Footer > Back To Top Button.

    2/ https://www.8theme.com/documentation/docs/xstore-documentation-beacon/

    If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    August 23, 2023 at 15:08

    Hello,

    You asked to install the theme and we did it for you.

    Installation was failed when you tried because you used the wrong archive – https://help.market.envato.com/hc/en-us/articles/202821510-Theme-is-missing-the-style-css-stylesheet-error

    We did not do the reset your site. If you did it by yourself, it doesn’t relate to our theme. We hope for your understanding.

    About site restore, did you create a backup before reseting it? Contact your hosting provider and ask about backup, some hosting do regular backups.

    Theme authors can’t restore files on your server or database information because it completely different thing.

    Best Regards,
    8Theme’s Team.

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    August 23, 2023 at 14:31
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    August 23, 2023 at 14:23

    Hello, Gulsher Ali,

    Thank you for getting in touch with us.

    Please read this article – https://www.8theme.com/documentation/xstore/troubleshooting/how-to-speed-up-my-website/

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    August 23, 2023 at 14:13

    Hello, Enderkadir,

    Thank you for contacting us and for using XStore.

    Could you please provide temporary wp-admin and FTP access?

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    August 23, 2023 at 14:12

    Hello, PJone,

    If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you according to support policy – https://www.8theme.com/documentation/xstore/support/support/

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    August 23, 2023 at 14:11

    Hello,

    Thank you for contacting us and for using XStore.

    WooCommerce > Settings > XStore “My account” page settings > Products type.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    August 23, 2023 at 14:09

    Hello, Teo Yu Xuan,

    Thank you for your response.

    Please try to use the next custom CSS code:

    .single-product .woocommerce-tabs .wc-tab img.aligncenter {
        margin-bottom: 0;
        margin-top: 0;
    }

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    August 23, 2023 at 13:58

    Hello, Kheops07,

    Thank you for your response.

    We will have another specialist review your inquiry in greater detail and will be in touch with you.
    Please be patient and do not change access.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    August 23, 2023 at 13:56

    Hello, Lanxiaodj,

    If the problem is fixed. Please let us know what other assistance is needed from our side.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    August 23, 2023 at 13:55

    Hello, Nio,

    Thank you for contacting us and for using XStore.

    1/ https://prnt.sc/bpPalE88K2a9

    2/ Please provide URL of page from your screenshot.

    Thank you for your cooperation and we look forward to hearing from you soon.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    August 23, 2023 at 13:32

    Hello,

    Thank you for contacting us and for using XStore.

    1/ Please provide screenshots of the problem.

    2/ Have you tried to contact support of WPRocket plugin?

    We use this plugin on our demos without any problems. Please note that WPRocket plugin doesn’t come bundled with our theme.

    3/ Make sure that the problem is not caused by a conflict with a 3rd party plugin on your site.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    August 23, 2023 at 13:30

    Hello, Lanxiaodj,

    Please provide URL of page where the Loop Grid element does not work.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    August 23, 2023 at 13:25

    Hello, Kheops07,

    Thank you for contacting us and for using XStore.

    BE ATTENTIVE and don’t place the private information in the general message area because all the visitors have access to that information.
    We’ve edited your message and moved credentials into the Private Content area.

    Please provide us with FTP access, we will check the situation more deeply. To create FTP access (FTP host, FTP username, FTP password, FTP port, FTP encryption) , please contact your hosting provider for assistance.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    August 23, 2023 at 13:04

    Hello,

    We appreciate your prompt response.

    If you want to improve current settings/functionality or send a feature request, please do this via the next page – https://www.8theme.com/taskboard/ , so our developers team read it.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    August 23, 2023 at 13:01

    Hello, @Liva,

    We appreciate your prompt response.

    Please check the next screenshot – https://prnt.sc/aTYk0LAiQlD0

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    August 23, 2023 at 12:57

    Hello, @vasak,

    We appreciate your prompt response.

    Theme Options > WooCommerce > Shop > Design products > Image Hover Effect > as we can see, the Smart carousel is not selected.
    If you want to use “Video Instead Of Featured Image” option, then do not select the “Smart carousel” https://prnt.sc/24Pah3NXrO27

    Best Regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    August 23, 2023 at 12:47

    Hello, @M Project,

    We appreciate your prompt response.

    Please describe the desired result in more detail. Should we reduce font size for mobile view?

    Best Regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    August 23, 2023 at 12:34

    Hello, PJone,

    We have a few ideas for you:
    1/ You can try to add some css conditions for your Custom CSS. Such as in next snippet:

    body:not(.blog) .page-wrapper > .container {
        max-width: unset;
    }

    It will make stretch container on all pages except for page with blog class of body (blog page).
    2/ You can add something like next one (it will be more accurate but it will get some more css rather then if 1st solution)

    .page-id-14 .page-wrapper > .container,
    .page-id-2256 .page-wrapper > .container {
        max-width: unset;
    }

    P.S. Page id class you can find using dev tools (https://developer.chrome.com/docs/devtools/ ) → https://prnt.sc/oG-dSXQJhQsQ
    3/ You can add manually custom CSS to stretch container on each page created with Elementor → https://prnt.sc/OauDXO-jm1bB

    .page-wrapper > .container {
        max-width: unset;
    }

    Make your choice for any solution you prefer!

    Kind Regards,
    8theme team

  • 1 2 3 498 499 500 2,273 2,274 2,275
    Viewing 14,970 results - 14,941 through 14,970 (of 68,231 total)
Viewing 30 posts - 14,941 through 14,970 (of 68,231 total)
We're using our own and third-party cookies to improve your experience and our website. Keep on browsing to accept our cookie policy.