Hello, Oleksandr,

1/ FTP access works, but the directory is empty – https://prnt.sc/kV__lej0vXeB Please check the destination folder of our user, or ask your hosting provider for help with this, we need access to your WP installation.
2/ Please contact your hosting provider and ask error log, let us know what errors are detected.

Thank you for your cooperation and we look forward to hearing from you soon.

Kind Regards,
8theme team

Hello, Seanpearse,

You’re welcome!

Have a nice weekend too.

Kind Regards,
8theme team

Hello, Seanpearse,

Private Content.

Kind Regards,
8theme team

Hello, Pites,

We appreciate your prompt response.

1/ Please check the translation of our theme also. Or provide temporary wp-admin access, so we can help you.

2/ In this case, please contact support of this 3rd party plugin.

4/ If you are using an additional plugin for the newsletter, then you need to contact support of that plugin, we can’t be responsible for 3rd party plugins.

Kind Regards,
8theme team

Hello, Nio,

Thank you for contacting us and for using XStore.

To prevent a few requests from our theme you can try to add the next code to your child-theme/functions.php

add_filter('xstore_wishlist_mini_content_ajax', '__return_false');
add_filter('xstore_compare_mini_content_ajax', '__return_false');

Kind Regards,
8theme team

Hello, Mandzan Puschek,

We appreciate your prompt response.

There is no such option, right now, unfortunately. If you would like to request a change to this, you can post it to our taskboard at https://www.8theme.com/taskboard/, and our development team will be able to review it.

Best Regards,
8Theme’s Team

Hello, Frank,

Thank you for contacting us and for using XStore.

As we can see, you registered purchase codes using different email addresses on our support forum.
To resolve the issue, you need to access your second account and delete the purchase code associated with it.
After deleting the code, you should log in to another account and register the license there.
Subsequently, you will have the option to deregister websites that believe are no longer active https://www.8theme.com/documentation/xstore/theme-installation/how-to-registerderegister-xstore-theme-livestaging-websites/ . Once this process is complete, we will conduct a manual review to verify the status of each registration.

Kind Regards,
8theme team

Dear Gunjan Gulati,

We appreciate your prompt response.

Please post different questions via separate topics – https://www.8theme.com/forums/xstore-wordpress-support-forum/ to prevent misunderstanding.

“How can i make a straight banner which is coming on left.” – do you want to import a section from a demo on your site? XStore studio allows import sections from different demos, when you are using Elementor plugin. Just edit page using Elementor > click here – https://prnt.sc/udpfle and import the desired block.

“When i search something and on result i have to click 2 times for the product result.” – Ould you record a video of the problem and provide URL of your site?
Upload the video on a filesharing service, for example – https://wetransfer.com/ , and provide us with the URL.

“how can i remove vendors from the theme for now.” – just disable the Vendor plugin.

If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Kind Regards,
8theme team

Hello, Laboudoir,

Thank you for contacting us and for using XStore.

Could you, please record a video of the problem?
Upload the video on a filesharing service, for example – https://wetransfer.com/ , and provide us with the URL.

Please provide us with URL of your site and temporary wp-admin access, so we can check your settings.
To provide wp-admin access, you can create a new user account with administrator role via the Dashboard, and provide us with the username and password via the Private Content area.

Kind Regards,
8theme team

Hello, Pites,

Thank you for contacting us and for using XStore.

1/ Please check the translation of WooCommerce plugin, click the Sync button in Loco Translate https://localise.biz/wordpress/plugin/manual/sync , and try to find and translate this text then.

2/ Do you know what plugin or code adds “Prove your humanity” text?

3/ Please check translation of XStore Core plugin.

4, 5, 6/ Where exactly these texts are untranslated? Could you provide screenshots?

Use Lightshot screenshot or Gyazo tool to make screenshots and share the links here, or you can use a file-sharing service such as WeTransfer https://wetransfer.com/ to upload ready photos there and provide us with URLs.

Kind Regards,
8theme team

Hello, Andpixels,

Thank you for contacting us and for using XStore.

Please post different questions via separate topics – https://www.8theme.com/forums/xstore-wordpress-support-forum/

1/ We kindly request you to verify whether emails can be dispatched when our builder is deactivated. If the issue continues to occur exclusively when our Builder is activated, we would appreciate it if you could provide temporary wp-admin and FTP access. This will allow us to examine the situation more thoroughly.

2/ We advise you to initially reach out to the support team of the plugin. While XStore is compatible with MultiVendorX, inquiries regarding the functionality of the plugin should be directed to the authors of the plugin.

If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Kind Regards,
8theme team

Hello, Fantasy Prints,

Thank you for getting in touch with us.

1/ Could you please record a video of the problem? What browser do you use?
Upload the video on a filesharing service, for example – https://wetransfer.com/ , and provide us with the URL.

2/ There is no such option, unfortunately. You may contact support of WooCommerce, maybe they will be able to advise some workaround – https://wordpress.org/support/plugin/woocommerce/

Kind Regards,
8theme team

Hello, Dominus,

Thank you for contacting us and for using XStore.

We kindly request you to provide the necessary code through the Private Content area. Could you also clarify from which specific location you deleted this code and where you intend to add it? We would appreciate a detailed explanation and any relevant screenshots to better understand your requirements.

Use Lightshot screenshot or Gyazo tool to make screenshots and share the links here, or you can use a file-sharing service such as WeTransfer https://wetransfer.com/ to upload ready photos there and provide us with URLs.

Kind Regards,
8theme team

Hello, Chris Barrett,

We appreciate your prompt response.
Please clear cache and check now.

Kind Regards,
8theme team

Hello, Theo,

BE ATTENTIVE and don’t place the private information in the general message area because all the visitors have access to that information.
We’ve edited your message and moved credentials into the Private Content area.

We can’t connect, please provide the correct credentials.

Kind Regards,
8theme team