Hello, Eleni,

Thank you for using our theme.

Fixed (Header Builder > Main menu > Computed box > change any value > Save). Please clear cache and check now.

Kind Regards,
8theme team

Hello, Niddy,

Private Content

Kind Regards,
8theme team

Hello, Chris0483,

Thank you for getting in touch with us.

We’ve added the Tabs element inside the content of Single Product – https://prnt.sc/CPwDSfIKklcf Please try to edit products now.
If you still face a problem, please provide screenshots.

Kind Regards,
8theme team

Hello, Chris0483,

Thank you for contacting us and for using XStore.

1/ To enable the Single Product Builder, please click here – https://prnt.sc/7L5os-BSfOD-

2/ We would recommend you to update the theme and Core plugin – https://www.8theme.com/documentation/xstore/theme-installation/theme-update/ https://www.8theme.com/documentation/xstore/plugins/plugins-update/

Kind Regards,
8theme team

Hello, Mikel,

Thank you for contacting us and for using XStore.

Private Content

Kind Regards,
8theme team

Hello, Aniwalunj,

We apologize for the delay in responding to your query. We have been experiencing a high volume of requests recently, and your question necessitated consultation with our development team.

When we tried to login to your monitoring web-site we saw 2 factor verification by your device that cannot be done from our side. See private area.
2/ When we want to check the list of plugins on your staging web-site we are faced with the same login process as described in 1st message.
3/ Anyway we tried to test your staging/live web-sites on the most popular site speed tester – https://gtmetrix.com/ See the results in private area.

4/ By checking the network activity of your real web-site we found next issues:
4.1/ You have few admin-ajax requests from our wishlist/compare and woocommerce mini-cart. To prevent few requests from our theme you can try to add next code to your child-theme/functions.php

add_filter('xstore_wishlist_mini_content_ajax', '__return_false');
add_filter('xstore_compare_mini_content_ajax', '__return_false');

4.2/ After analyzing of your home page (for example) we found that you don’t use any ajaxify element there.. Edit your page and enable Ajaxify for the «Heavy» Widgets (by heavy I mean Products contained widgets) you would prefer to be loaded on getting window scroll to it https://prnt.sc/HzYeSqzHBWKo . It should reduce the DOM structure. Also, you may try to reduce the DOM results on the page by reducing the number of sections of the page/elements in the footer or header.
4.3/ By checking your live/staging with Wappalyzer chrome browser extenstion we noticed that your live web-site have 3 types of CDNs: bunny, cloudflare, cdnjs ( https://prnt.sc/j4UtlYtqiHH2 ) VS staging one has only one https://prnt.sc/6p37Ks89NeMM . You should try to choose the best one and leave the only one because using few CDNs make you site loading speed worse as each cdn “tries“ to be the first and most important ONE (In simple words they could have conflict between each one). The same case will be if you use few cache plugins – you should have the one active only.
4.4/ Deactive the plugins you don’t need to have. For example: Why do you need Gutenberg plugin ( https://prnt.sc/-uODocl9ixKt ) if you built all content using Elementor page builder. In case some plugins are provided by your hosting plan then you should try to contact with your hosting provider to force deactivate them because they load on your web-site when you don’t use them and it increases the site loading speed.
It is required to mention that each extra plugin installed on your WordPress loads its own scripts and styles which could add a few seconds of page loading time and that’s why you have bad results.

Kind Regards,
8theme team

Hello, Eulice,

This question you should address to Elementor Pro support because according to the fact you are using dynamic param set for Price link button here → https://prnt.sc/6hau6aipi_cQ with product add to cart link value, it seems that Elementor should fix the issues with translations of such product add to cart link because if Chinese product id was for example 8059 then its translated version to English product will have fully another ID. That’s why you have issues when trying to add a product by clicking on that button from the English version of your web-site because there is still a Chinese product ID set for adding to cart but such a product does not exist in the English version.

Kind Regards,
8theme team

Hello, Theo,

Have you changed FTP access? We can’t connect.
Please provide the correct credentials.

Kind Regards,
8theme team

Hello, Bnourse,

Private Content.

Kind Regards,
8theme team

Hello, Finleydesign,

We have not encountered any issues and are unable to reproduce the bug you reported. Therefore, we propose the following solutions:

1. Please try to upload the file again, which you can download from the link provided ( https://we.tl/t-yPMt4L69Hz ). Upload it to the child theme according to the path described earlier.

2. If this solution does not help, please apply the changes you initially implemented (download the file from WooCommerce to your child theme).

Kind Regards,
8theme team

Hello, Soucius,

Thank you for contacting us and for using XStore.

1/ Header Builder > Advanced sticky header > Background Color.

2/ https://prnt.sc/nM7Nytm0g45w and here you can find more information – https://www.8theme.com/documentation/xstore/menu-set-up/mega-menu/

We hope this information is helpful.

Kind Regards,
8theme team

Hello, Bnourse,

We understand your interest in the fix that we have not yet released in the update. We are aware of this fix and have addressed it, but we have not been able to release it due to our current work on a major update, version 9.2, which will include your fix. To avoid any conflicts, we have decided to incorporate your fix into this major update.
Here is our changelog – https://xstore.8theme.com/update-history/

Kind Regards,
8theme team

Hello, Helloaksjhf,

The problem is caused by custom code in functions.php of your child theme. Please check the code you added there.

Kind Regards,
8theme team

Hello, Oshrat,

“I see what you mean but there are far more than 62 products that fall under the Black Color Attribute on the website as you might see in the link inside the Private area.” – you hide these products here in WooCommerce settings https://prnt.sc/PSyfAVdNe4Ry , once we disable “Hide out of stock items from the catalog” option, there are 141 products shown – https://prnt.sc/39_S-u0k9–W

Kind Regards,
8theme team

Hello, Oshrat,

1/ Should the issue persist with the Storefront theme, it would indicate that the problem is independent of our theme. Consequently, it cannot be resolved from the theme’s end.

2/ You’ve not answered – ” How did you add widgets in this case?”.

3/ Our Swatches filter works fine, for example, https://vesture.co/shop/?filter_color=black – 62 products are shown, same with WooCommerce Filter Products by Attribute widget.

Kind Regards,
8theme team