Hello,

Thank you for contacting us and for using XStore.

We can’t open your site – https://prnt.sc/THz4gAQGvJ7F , unfortunately.

Please go to Single Product Builder and remove the Wishlist element from the content area.

Kind Regards,
8theme team

Hello, Michael,

Thank you for your response.

Please use the forum only. We use the email for pre-sales purposes and marketing inquiries only.

About your problem that you can’t see changes:
– you need to update the theme first – https://prnt.sc/dpzONdx6g0ZL , this article will help you – https://www.8theme.com/documentation/xstore/theme-installation/theme-update/

“I added the categories menu images but these are not still updating?” – you need to set https://prnt.sc/T_mexpQo1Zcp > then you will get – https://prnt.sc/e91p8wiBCq8x

“On the home page, pre-footer grocery section sometimes shows and sometimes not (especially on home page)? Why it’s happening?” – we do not see any problem – https://prnt.sc/n2ZQgo9h_7-e It can be a cache problem on your browser on your side, please clear all cache (browser, plugins, CDN).

“On home page, there’re 3 static blocks. I’ve renamed as Show All, New Arrivals, Hot Set Selling but on the Front end it’s still showing Gift Tabs and Recommendation? Why the names of the tab are not updating? Moreover, these tabs are not functional. I faced many difficulties in opening the tab? Why these’re not functional?” – As we can see – https://prnt.sc/7HNrbCZ9X483 tabs titles are shown according to settings.

Kind Regards,
8theme team

Hello, Jhen,

Thank you for getting in touch with us.

It looks like you are using an additional plugin or custom code that adds extra fields on the checkout page. Do you know what plugin or code it is? Have you tried to contact its authors?

Kind Regards,
8theme team

Hello, Stefano Valso,

We can’t connect:
Error: Connection timed out after 20 seconds of inactivity
Error: Could not connect to server
Please check it. Try to connect to FTP using FileZilla by yourself and provide us with the correct credentials.
Is there a restriction by ip or something else that doesn’t allow us to connect?

Also, we can’t open your site now – https://prnt.sc/xwRsKTkJk6ua Please check.

Best Regards,
8Theme’s Team

Hello, Stefano Valso,

We understand, but the test should be done to find out if the problem is caused by something from the theme side or by the multilanguage plugin you are using.

Have you contacted Polylang plugin support already?

Kind Regards,
8theme team

Hello, Ritik Kumar,

Thank you for contacting us and for using XStore.

We can’t log in, unfortunately – https://prnt.sc/WNxxlKE9cf63

There are no such inbuilt features. We have SEO settings in Theme Options (please check them), but Yoast SEO offers more settings.

Read the description of plugins to make sure that you really need them.

We hope this answer is helpful.

Kind Regards,
8theme team

Hello, Nio,

This https://prnt.sc/kap9JEH5Lt9A in text of error helped us find out that the problem was caused y translation.

In the Private Content area, we provided a video for you of what we see on your home page from mobile. No errors are visible. Please provide your own video in the response, where problems are visible.

Kind Regards,
8theme team

Hello, Michael,

We already answered – https://prnt.sc/DQ5OuIqwzpM8 and we are still waiting for temporary wp-admin access from you.

Kind Regards,
8theme team

Hello, Ecommercedev,

Thank you for contacting us and for using XStore.

We would like to inform you that if you wish to modify the existing behavior of the Separated type, it can be accomplished through additional customization in files. However, please be aware that such additional customization in files is not covered under our basic support scope.
You have the option to alter the checkout type to a different one via Theme Options, or undertake additional customization independently. If you lack the necessary skills, you may submit a request for assistance at the following link: https://www.codeable.io/?ref=qGTdX

Kind Regards,
8theme team

Hello, Nio,

The problem was caused by problems in translation, for example – https://prnt.sc/13mrhbJ0K9Ug > https://prnt.sc/xrkCyQ-ho2ng > https://prnt.sc/Ftbl3nfRVteG

Kind Regards,
8theme team

Hello, Khurram Vir,

Please check the video in the Private Content area, it is from your site, Chrome browser.

Best Regards,
8Theme’s Team

Hello, Ecommercedev,

Thank you for your response.

We are currently working on a global update, in which there is a possibility that your issue will be resolved (as you will be able to switch to a new single builder elementor and it will work better). The exact timelines are unknown, unfortunately, it could range from a few weeks to 2 months.

Kind Regards,
8theme team

Hello, Jose Hernan,

Thank you for contacting us and for using XStore.

Once we checked your code we found that you took it from here -> https://gist.github.com/jmarreros/ed2b577e810830bcade91eac94c12eac and as you can see there is a condition in the code to start it only on shop page -> https://prnt.sc/RygCHzn_2672

So, please, remove the condition of if ( ! is_shop() ) return; and check again.
After removing this code will be added for products everywhere the ‘woocommerce_after_shop_loop_item_title’ hook starts.

Kind Regards,
8theme team

Hello, GTP,

Thank you for contacting us and for using XStore.

There is no such option, by default, unfortunately.

Kind Regards,
8theme team

Hello, Nio,

We have conducted a thorough review of your homepage and found no issues with its functionality. We kindly suggest that you clear your browser’s cache and revisit the page for confirmation. If you still encounter any problems, could you please specify what exactly appears to be malfunctioning? Screenshots of the issue would be greatly appreciated for further investigation.

Kind Regards,
8theme team