Forum Replies Created

Viewing 30 posts - 13,981 through 14,010 (of 68,227 total)
  • Avatar: Rose Tyler
    Rose Tyler
    Support staff
    September 27, 2023 at 13:50

    Hello, @salmi,

    We appreciate your prompt response.

    You provided a screenshot from the desktop device where the browser window is resized. Please check how it works on your mobile device and provide us with a video.

    Best Regards,
    8Theme’s Team.

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    September 27, 2023 at 13:33

    Hello,

    We appreciate your prompt response.

    There is no option to remove only a part of the text https://prnt.sc/WBY4Bkc5o2p5 , unfortunately.

    This is woocommerce-breadcrumb content, so you may try to contact the support of the WooCommerce plugin – https://wordpress.org/support/plugin/woocommerce/

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    September 27, 2023 at 13:29

    Hello, CarlosL27,

    Private Content.

    Kind Regards,
    8theme team

    Please contact administrator
    for this information.
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    September 27, 2023 at 13:26

    Hello, Street La Mode,

    Thank you for contacting us and for using XStore.

    We’ve changed the type of product from Simple – https://prnt.sc/437bm3-ulLmz to Variable – https://prnt.sc/g-I5Z-LAnWs3 , then we created variations – https://prnt.sc/sTBGuFgsljyM
    Please check the product page now – https://prnt.sc/_H7ABo8C0KjH

    Please read about variable products in WooCommerce documentation – https://woocommerce.com/document/variable-product/

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    September 27, 2023 at 12:51

    Hello,

    Thank you for getting in touch with us.

    Please try to use the next custom CSS code:

    .woocommerce-breadcrumb h2 {
        display:none;
    }

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    September 27, 2023 at 12:33

    Hello, MAHDAR,

    Thank you for your response.

    Please try to disable all 3rd party plugins and enable the Ajax Filters after that, maybe this option conflicts with an option of some plugin.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    September 27, 2023 at 11:57

    Hello, MAHDAR,

    Sorry, but from the video the problem is not clear.
    Please temporarily remove our (8theme) price filters and add default Price filters.
    Filters are similar. If all working fine, you can use this filter. If the problem is independent of added widgets, check how it works with the Storefront theme activated. it is possible that the problem is independent of the theme activated on site and something is wrong with products, so you will need to contact WooCommerce support.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    September 27, 2023 at 11:53

    Hello, @Seema,

    As an option, you could try deleting the current letter that was created using the builder and creating a new one.
    It is also possible that this issue is due to your website being hosted on GoDaddy, as there may be additional email settings there.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    September 27, 2023 at 11:42

    Hello, Ritik Kumar,

    Thank you for contacting us and for using XStore.

    There is no such option, unfortunately.
    We encourage you to post your request on our Taskboard at https://www.8theme.com/taskboard/. If your request garners sufficient support from other customers, our development team will consider incorporating it in one of our future updates.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    September 27, 2023 at 09:47

    Hello, MAHDAR,

    We appreciate your prompt response.

    Please post separate questions via separate topics – https://www.8theme.com/forums/xstore-wordpress-support-forum/ to prevent misunderstanding.

    1/ Please use the next custom CSS code:

    .mtips:not(:hover) span.mt-mes {
        opacity: 1;
        visibility: visible;
    }

    2/ We wish to inform you that your inquiry will be forwarded to another specialist for a more detailed review.

    3/ “There is another case, the link given to the text and buttons is wrong and I put the site address on the logo in the email, but another site opens and then it redirects to my site.” – could you record a video for a better understanding?
    Could you provide FTP access also?

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    September 27, 2023 at 09:40

    Hello, Ola,

    Thank you for contacting us and for using XStore.

    We provide support for our theme only. In case your site was hacked, we would recommend you contact your hosting provider to get assistance first.
    The theme support team can’t help you with this, unfortunately.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    September 27, 2023 at 09:07

    Hello, Ritik Kumar,

    1/ We can’t use mentioned credentials, please check your login form – https://prnt.sc/0-gw-7vp4S8T

    2/ We’ve already answered your question about plugins and inbuilt features.
    If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    September 27, 2023 at 08:55

    Hello, @Seema,

    We hope this message finds you well.
    1/ We are writing to inquire if other types of letters work without this issue. Could you please verify this for us?
    2/ Additionally, we would like to know if you have encountered similar problems on your other websites.
    3/ Make sure that the problem is not caused by a 3rdparty plugin on your site or additional code.

    Thank you for your cooperation.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    September 27, 2023 at 06:42

    Hello, MAHDAR,

    Thank you for getting in touch with us.

    Please provide URL of product page and temporary wp-admin access.

    “How can I translate a series of words like total or shipping and…?” – provide URL of page with untranslated words or screenshots.

    Thank you for your cooperation.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    September 27, 2023 at 06:24

    Hello, Ecommercedev,

    We are glad that you sorted it out.
    Thank you for letting us know.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    September 27, 2023 at 06:21

    Hello, Liva,

    Thank you for contacting us and for using XStore.

    Please add the next code custom CSS code:

    @media (max-width: 768px) {
        .categories-mask {
            padding: 0px !important;
            word-break: break-word;
        }
    }

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    September 27, 2023 at 06:15

    Hello, MAHDAR,

    Thank you for contacting us and for using XStore.

    Please try to use this Price filter – https://prnt.sc/Bfwlm4rhO-OY

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    September 27, 2023 at 06:11

    Hello, Ecommercedev,

    Thank you for contacting us and for using XStore.

    Please attempt to upload a smaller size guide image, not full screen height, and then check its behavior.

    Let us know the result and provide temporary wp-admin access also.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    September 27, 2023 at 06:03

    Hello, Street La Mode,

    Thank you for contacting us and for using XStore.

    There is no such option, unfortunately.
    We encourage you to post your request on our Taskboard at https://www.8theme.com/taskboard/. If your request garners sufficient support from other customers, our development team will consider incorporating it in one of our future updates.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    September 26, 2023 at 21:34

    Hello, @desgest,

    Fixed. Please check now.
    The fix will be added in the next theme update too.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    September 26, 2023 at 19:53

    Hello, Niddy,

    You’re welcome!

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    September 26, 2023 at 19:52

    Hello, MAHDAR,

    We wish to inform you that your inquiry will be forwarded to another specialist for a more detailed review.
    We apologize for the delay, as our developers are currently handling a high volume of requests.

    We kindly request your patience during this time and advise against changing your access.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    September 26, 2023 at 16:33

    Hello, Niddy,

    Thank you for getting in touch with us.

    Private Content

    Kind Regards,
    8theme team

    Please contact administrator
    for this information.
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    September 26, 2023 at 16:25

    Hello,

    You’re welcome!

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    September 26, 2023 at 16:17

    Hello, @ecommercedev,

    Please provide temporary wp-admin and FTP access, it looks like a plugin is causing the problem.
    Or try this custom code first:

    add_action('init', function() {
     if ( get_theme_mod('cart_checkout_advanced_email_first', false) ) {
         add_filter('woocommerce_billing_fields', function($fields) {
             if ( isset($fields['billing_email'])) {
                 $fields['billing_email']['priority'] = 2;
             }
         });
     }
    }

    add it via FTP into the functions.php file of the child theme.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    September 26, 2023 at 15:43

    Hello, Caochen223,

    Thank you for contacting us and for using XStore.

    Our elements are designed with simplicity and ease of use in mind, thus eliminating the need for additional documentation for each element. However, we are always available and prepared to assist you.

    We do offer demos which can be found at https://xstore.8theme.com/elementor/demos/minimal-fashion02/design-elements/. These can be easily imported to your site via https://www.8theme.com/documentation/docs/elementor-live-copy-option/. Subsequently, you may need to adjust some settings according to your specific requirements.

    “such as how to set up the data source” – in settings of the element for every tab, there are Content and Data settings, for example – https://prnt.sc/LfGaYekIFn9S https://prnt.sc/k_HiZN3BclPe

    Also, we have some video tutorials on our channel – https://www.youtube.com/c/8theme/videos

    Should you have any further inquiries or issues, we encourage you to contact us without hesitation. Our support team is consistently accessible to provide assistance.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    September 26, 2023 at 15:34

    Hello, Street La Mode,

    Thank you for contacting us and for using XStore.

    You provided a link to the Simple product, the swatches work for variable products. Please watch this video – https://youtu.be/LgzC4iK-j6A?feature=shared

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    September 26, 2023 at 15:02

    Hello, Ecommercedev,

    Thank you for understanding.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    September 26, 2023 at 14:31

    Hello, Ryan,

    We appreciate your prompt response.

    The test is required to find out if the situation is dependent of our theme or not.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    September 26, 2023 at 14:29

    Hello, Ecommercedev,

    Please provide URL and temporary wp-admin access, so we can check your settings.

    Thank you for your cooperation.

    Kind Regards,
    8theme team

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    Viewing 14,010 results - 13,981 through 14,010 (of 68,227 total)
Viewing 30 posts - 13,981 through 14,010 (of 68,227 total)
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