I’m facing issues with this theme. I’ve made changes on backed but it doesn’t update on the front end. It happens with some blocks, widgets, menus etc not with the whole website. Moreover, the design has shown differently on different browser. Even on the Different tabs on just Google, I see different results.
I’ve never experience anything like this in free theme. Kindly find the solution for this.
Thank you for contacting us and for using XStore.
Please navigate to Xstore > Theme Options > Speed optimization > Menu Dropdown Ajax Loading, Menu Dropdown Cache, Menu Cache, Static Blocks Cache and Remove Query Strings From Static Resources > Off.
Activate the mentioned options once all changes to the site will be done.
We trust that these steps will assist in resolving your issue.
If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.
I did and few changes updated. I’ve still multiple concerns and these are mentioned below!
1. I added the categories menu images but these are not still updating?
2. On the home page, pre-footer grocery section sometimes shows and sometimes not (especially on home page)? Why it’s happening?
3.On home page, there’re 3 static blocks. I’ve renamed as Show All, New Arrivals, Hot Set Selling but on the Front end it’s still showing Gift Tabs and Recommendation? Why the names of the tab are not updating? Moreover, these tabs are not functional. I faced many difficulties in opening the tab? Why these’re not functional?
4. Last and the very import concern is about Theme Update. I want to know that update will not affect any feature or any small thing of the site. Will update doesn’t change the design, right?
Thank you for your response.
1, 2, 3/ Please provide temporary wp-admin access, so we can check your settings.
To provide wp-admin access, you can create a new user account with administrator role via the Dashboard, and provide us with the username and password via the Private Content area.
Here is an example of settings for menu item with image – https://prnt.sc/uKW3Yl17PRLY
4/ If you want to make changes in theme files, do it via child theme. In this case, all will be fine after the update.
Also, we would recommend doing full backup before every update – https://xstore.helpscoutdocs.com/article/63-theme-update
Your hosting provider can help you with regular backups for the site.
We appreciate your prompt response.
We already answered – https://prnt.sc/DQ5OuIqwzpM8 and we are still waiting for temporary wp-admin access from you.
We provide you a screenshot that shows that we answered on the same day as you – September 22.
” I gave you access on Friday and also informed you about it!” – where exactly? We do not see temporary access from you, unfortunately. Please check the conversation there one more time.
Could you provide access now?
Thank you for your response.
Please use the forum only. We use the email for pre-sales purposes and marketing inquiries only.
About your problem that you can’t see changes:
– you need to update the theme first – https://prnt.sc/dpzONdx6g0ZL , this article will help you – https://xstore.helpscoutdocs.com/article/63-theme-update
“On the home page, pre-footer grocery section sometimes shows and sometimes not (especially on home page)? Why it’s happening?” – we do not see any problem – https://prnt.sc/n2ZQgo9h_7-e It can be a cache problem on your browser on your side, please clear all cache (browser, plugins, CDN).
“On home page, there’re 3 static blocks. I’ve renamed as Show All, New Arrivals, Hot Set Selling but on the Front end it’s still showing Gift Tabs and Recommendation? Why the names of the tab are not updating? Moreover, these tabs are not functional. I faced many difficulties in opening the tab? Why these’re not functional?” – As we can see – https://prnt.sc/7HNrbCZ9X483 tabs titles are shown according to settings.
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