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Theme is Not Fully Functional & Not Working Properly

This topic has 12 replies, 2 voices, and was last updated 7 months, 2 weeks ago ago by Rose Tyler

Michael

Participant

September 16, 2023 at 21:15

I’m facing issues with this theme. I’ve made changes on backed but it doesn’t update on the front end. It happens with some blocks, widgets, menus etc not with the whole website. Moreover, the design has shown differently on different browser. Even on the Different tabs on just Google, I see different results.
I’ve never experience anything like this in free theme. Kindly find the solution for this.

Please, contact administrator
for this information.

#367652 Copied Theme version: 1.0

11 Answers

Rose Tyler

Support staff

September 17, 2023 at 08:21

Hello, Michael,

Thank you for contacting us and for using XStore.

Please navigate to Xstore > Theme Options > Speed optimization > Menu Dropdown Ajax Loading, Menu Dropdown Cache, Menu Cache, Static Blocks Cache and Remove Query Strings From Static Resources > Off.

Activate the mentioned options once all changes to the site will be done.

We trust that these steps will assist in resolving your issue.

If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Yours sincerely,
8Theme’s Team

#367666 Copied

Michael

Participant

September 21, 2023 at 20:02

I did and few changes updated. I’ve still multiple concerns and these are mentioned below!

1. I added the categories menu images but these are not still updating?

2. On the home page, pre-footer grocery section sometimes shows and sometimes not (especially on home page)? Why it’s happening?

3.On home page, there’re 3 static blocks. I’ve renamed as Show All, New Arrivals, Hot Set Selling but on the Front end it’s still showing Gift Tabs and Recommendation? Why the names of the tab are not updating? Moreover, these tabs are not functional. I faced many difficulties in opening the tab? Why these’re not functional?

4. Last and the very import concern is about Theme Update. I want to know that update will not affect any feature or any small thing of the site. Will update doesn’t change the design, right?

Please contact administrator
for this information.

#368196 Copied

Rose Tyler

Support staff

September 22, 2023 at 06:17

Hello, Michael,

Thank you for your response.

1, 2, 3/ Please provide temporary wp-admin access, so we can check your settings.
To provide wp-admin access, you can create a new user account with administrator role via the Dashboard, and provide us with the username and password via the Private Content area.

Here is an example of settings for menu item with image – https://prnt.sc/uKW3Yl17PRLY

4/ If you want to make changes in theme files, do it via child theme. In this case, all will be fine after the update.
Also, we would recommend doing full backup before every update – https://xstore.helpscoutdocs.com/article/63-theme-update
Your hosting provider can help you with regular backups for the site.

Kind Regards,
8theme team

#368213 Copied

Michael

Participant

September 22, 2023 at 08:59

.

Please contact administrator
for this information.

#368223 Copied

Rose Tyler

Support staff

September 22, 2023 at 09:09

Hello, Michael,

We appreciate your prompt response.

Private Content

Kind Regards,
8theme team

Please contact administrator
for this information.

#368224 Copied

Michael

Participant

September 26, 2023 at 09:25

Update

Please contact administrator
for this information.

#368566 Copied

Rose Tyler

Support staff

September 26, 2023 at 10:00

Hello, Michael,

We already answered – https://prnt.sc/DQ5OuIqwzpM8 and we are still waiting for temporary wp-admin access from you.

Kind Regards,
8theme team

#368572 Copied

Michael

Participant

September 26, 2023 at 12:04

Same Concern

Please contact administrator
for this information.

#368596 Copied

Rose Tyler

Support staff

September 26, 2023 at 12:07

Hello, Michael,

We provide you a screenshot that shows that we answered on the same day as you – September 22.

” I gave you access on Friday and also informed you about it!” – where exactly? We do not see temporary access from you, unfortunately. Please check the conversation there one more time.

Could you provide access now?

Kind Regards,
8theme team

#368597 Copied

Michael

Participant

September 26, 2023 at 12:07

Details

Please contact administrator
for this information.

#368598 Copied

Rose Tyler

Support staff

September 26, 2023 at 12:19

Hello, Michael,

Thank you for your response.

Please use the forum only. We use the email for pre-sales purposes and marketing inquiries only.

About your problem that you can’t see changes:
– you need to update the theme first – https://prnt.sc/dpzONdx6g0ZL , this article will help you – https://xstore.helpscoutdocs.com/article/63-theme-update

“I added the categories menu images but these are not still updating?” – you need to set https://prnt.sc/T_mexpQo1Zcp > then you will get – https://prnt.sc/e91p8wiBCq8x

“On the home page, pre-footer grocery section sometimes shows and sometimes not (especially on home page)? Why it’s happening?” – we do not see any problem – https://prnt.sc/n2ZQgo9h_7-e It can be a cache problem on your browser on your side, please clear all cache (browser, plugins, CDN).

“On home page, there’re 3 static blocks. I’ve renamed as Show All, New Arrivals, Hot Set Selling but on the Front end it’s still showing Gift Tabs and Recommendation? Why the names of the tab are not updating? Moreover, these tabs are not functional. I faced many difficulties in opening the tab? Why these’re not functional?” – As we can see – https://prnt.sc/7HNrbCZ9X483 tabs titles are shown according to settings.

Kind Regards,
8theme team

#368599 Copied
Tagged: best selling woocommerce issues, fix woocommerce theme problems, resolve woocommerce theme errors, unfunctional woocommerce theme solutions, woocommerce theme not working, woocommerce themes troubleshooting
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