Problem with search and search result Multilingual

This topic has 10 replies, 2 voices, and was last updated 4 months, 4 weeks ago ago by Rose Tyler

  • Avatar: Stefano Valso
    Stefano Valso
    Participant
    September 26, 2023 at 09:52

    I noticed that the search doesn’t work in multilingual mode. Let me explain better if I’m in Italian and I’m looking for a product, I see it in Italian as it should be, but if I do a search in English, French or German, I get the result. always in Italian.
    I ask for support to make the problem work correctly.
    Thank you
    Stephen

    Please, contact administrator
    for this information.
    9 Answers
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    September 26, 2023 at 11:28

    Hello, Stefano Valso,

    Please check how the search works when the default WooCommerce theme – Storefront is activated (Appearance > Themes).
    Let us know the result.

    Kind Regards,
    8theme team

    Avatar: Stefano Valso
    Stefano Valso
    Participant
    September 26, 2023 at 11:31

    I need to make the search work on the theme installed now, therefore X-Store

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    September 26, 2023 at 11:37

    Hello, Stefano Valso,

    We understand, but the test should be done to find out if the problem is caused by something from the theme side or by the multilanguage plugin you are using.

    Have you contacted Polylang plugin support already?

    Kind Regards,
    8theme team

    Avatar: Stefano Valso
    Stefano Valso
    Participant
    September 26, 2023 at 11:38

    Yes, I contacted Polylang support and they told me to contact you about the template.

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    September 26, 2023 at 11:50

    Hello, Stefano Valso,

    Please provide FTP access, we will check what can be done to help you.

    To create FTP access (FTP host, FTP username, FTP password, FTP port, FTP encryption) , please contact your hosting provider for assistance.

    Best Regards,
    8Theme’s Team.

    Avatar: Stefano Valso
    Stefano Valso
    Participant
    September 26, 2023 at 11:53

    Et voilà 🙂

    Please contact administrator
    for this information.
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    September 26, 2023 at 11:56

    Hello, Stefano Valso,

    We can’t connect:
    Error: Connection timed out after 20 seconds of inactivity
    Error: Could not connect to server
    Please check it. Try to connect to FTP using FileZilla by yourself and provide us with the correct credentials.
    Is there a restriction by ip or something else that doesn’t allow us to connect?

    Also, we can’t open your site now – https://prnt.sc/xwRsKTkJk6ua Please check.

    Best Regards,
    8Theme’s Team

    Avatar: Stefano Valso
    Stefano Valso
    Participant
    September 26, 2023 at 13:38

    Sorry the password is: N1zh210?f

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    September 26, 2023 at 14:04

    Hello, Stefano Valso,

    We can’t connect still, unfortunately. Please try to connect to FTP using FileZilla by yourself and provide us with the correct credentials – FTP host, FTP username, FTP password, FTP port, FTP encryption.

    Best Regards,
    8Theme’s Team

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