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Problem with search and search result Multilingual

This topic has 10 replies, 2 voices, and was last updated 7 months, 2 weeks ago ago by Rose Tyler

Stefano Valso

Participant

September 26, 2023 at 09:52

I noticed that the search doesn’t work in multilingual mode. Let me explain better if I’m in Italian and I’m looking for a product, I see it in Italian as it should be, but if I do a search in English, French or German, I get the result. always in Italian.
I ask for support to make the problem work correctly.
Thank you
Stephen

Please, contact administrator
for this information.

#368568 Copied Theme version: 9.1.14 WooCommerce version: 8.1.1

9 Answers

Rose Tyler

Support staff

September 26, 2023 at 11:28

Hello, Stefano Valso,

Please check how the search works when the default WooCommerce theme – Storefront is activated (Appearance > Themes).
Let us know the result.

Kind Regards,
8theme team

#368584 Copied

Stefano Valso

Participant

September 26, 2023 at 11:31

I need to make the search work on the theme installed now, therefore X-Store

#368586 Copied

Rose Tyler

Support staff

September 26, 2023 at 11:37

Hello, Stefano Valso,

We understand, but the test should be done to find out if the problem is caused by something from the theme side or by the multilanguage plugin you are using.

Have you contacted Polylang plugin support already?

Kind Regards,
8theme team

#368587 Copied

Stefano Valso

Participant

September 26, 2023 at 11:38

Yes, I contacted Polylang support and they told me to contact you about the template.

#368588 Copied

Rose Tyler

Support staff

September 26, 2023 at 11:50

Hello, Stefano Valso,

Please provide FTP access, we will check what can be done to help you.

To create FTP access (FTP host, FTP username, FTP password, FTP port, FTP encryption) , please contact your hosting provider for assistance.

Best Regards,
8Theme’s Team.

#368589 Copied

Stefano Valso

Participant

September 26, 2023 at 11:53

Et voilà 🙂

Please contact administrator
for this information.

#368591 Copied

Rose Tyler

Support staff

September 26, 2023 at 11:56

Hello, Stefano Valso,

We can’t connect:
Error: Connection timed out after 20 seconds of inactivity
Error: Could not connect to server
Please check it. Try to connect to FTP using FileZilla by yourself and provide us with the correct credentials.
Is there a restriction by ip or something else that doesn’t allow us to connect?

Also, we can’t open your site now – https://prnt.sc/xwRsKTkJk6ua Please check.

Best Regards,
8Theme’s Team

#368592 Copied

Stefano Valso

Participant

September 26, 2023 at 13:38

Sorry the password is: N1zh210?f

#368610 Copied

Rose Tyler

Support staff

September 26, 2023 at 14:04

Hello, Stefano Valso,

We can’t connect still, unfortunately. Please try to connect to FTP using FileZilla by yourself and provide us with the correct credentials – FTP host, FTP username, FTP password, FTP port, FTP encryption.

Best Regards,
8Theme’s Team

#368612 Copied
Tagged: fixing wordpress multilingual search, improving woocommerce search results, multilingual search result errors, woocommerce multilingual search issues, woocommerce search troubleshooting, wordpress templates multilingual solutions, wordpress templates search problems
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