Hello, @Lani,

Private Content

Best Regards,
8Theme’s Team

Hello, @salmi,

We will try to explain it better:
this option of 3rd party plugin on your site – https://postimg.cc/PpdjPVd5 conflicts with something else, it can be an option of another plugin or an option in our theme, we are not sure, because as a rule there is no problem with it.
So, if you do not want to disable the Lazy Load Media option, contact support of the Speed Optimizer plugin and ask them to help you find out why activation of their option causes the problem.

Best Regards,
8Theme’s Team

Hello, Cr3atorf1lm,

Thank you for contacting us and for using XStore.

What is URL of page where categories are shown?

Could you provide temporary wp-admin access?

Kind Regards,
8theme team

Hello, Joebuston,

Thank you for contacting us and for using XStore.

1/ When the LiteSpeed Cache plugin is disabled all is fine, so we would recommend you contact support of the plugin.

2/ Theme Options > WooCommerce > Shop > Products design > Variations As Simple Products (Beta) > Off

If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Kind Regards,
8theme team

Hello, @Fatima,

You’re welcome!

Should you have any further inquiries or issues, we encourage you to contact us without hesitation. Our support team is consistently accessible to provide assistance through our support forum.

Best Regards,
8Theme’s Team.

Hello, Andrea,

We appreciate your prompt response.

1/ https://www.8theme.com/documentation/xstore/troubleshooting/how-to-speed-up-my-website/

2/ “..and some panels are cut…” – even after seeing your screenshots, the problem is unclear to us. Please provide a video.
Upload in on a filesharing service, for example – https://wetransfer.com/ , and provide us with URL.
Also, check zoom of your browser – https://prnt.sc/ynYzufhBH-jX

Thank you for your cooperation and we look forward to hearing from you soon.

Kind Regards,
8theme team

Hello, Kostoff,

You provided access to new.heliantheae.bg , but en.heliantheae.bg is another site, what about access there, so we can compare settings?

Do you want to get header overlap on the Home page of new.heliantheae.bg? Then follow next screenhots: https://prnt.sc/j2cOciTg0oDm > https://prnt.sc/TeXcNxOQEQWa > https://prnt.sc/LyoZQe7iITjA

Kind Regards,
8theme team

Hello, Razr1911,

Ok. Take your time.

Best Regards,
8Theme’s Team.

Hello, Razr1911,

Here is our screenshot – https://prnt.sc/EK6aDixCqHyW , but you write “in your screenshot there was no search bar in bottom header” – Why?
Here is the search and the correct header – https://prnt.sc/4dngOJV_u_s8

Best Regards,
8Theme’s Team.

Hello,

You’re welcome!

Column settings > Responsive > disable/enable for mobile https://elementor.com/help/mobile-editing/

Kind Regards,
8theme team

Hello, Ecommercedev,

You can use separate classes to latch onto and make the page-wrapper stable again with z-index: 1;

.cart-checkout-advanced-layout .page-wrapper {
z-index: 1;
}

or even

.cart-checkout-separated .page-wrapper {
z-index: 1;
}

Kind Regards,
8theme team

Hello, Andrea,

Thank you for contacting us and for using XStore.

Could you please provide temporary wp-admin access?

To provide wp-admin access, you can create a new user account with administrator role via the Dashboard, and provide us with the username and password via the Private Content area.

Kind Regards,
8theme team

Hello, Razr1911,

We appreciate your prompt response.

Thank you for the video.

Private Content.

Best Regards,
8Theme’s Team.

Hello, Yuvi,

Activating another theme for a while should not break anything (only widgets may change positions, so open Appearance > Widgets in a new tab) if you are worried you can:
1/ Create a test site, a full copy of the existing one, and do the test there;
2/ Believe us that your question is independent of the theme, and contact support of WooCommerce.

Kind Regards,
8theme team

Hello, Kostoff,

Thank you for contacting us and for using XStore.

Please navigate to Xstore > Theme Options > Speed optimization > Menu Dropdown Ajax Loading, Menu Dropdown Cache, Menu Cache, Static Blocks Cache and Remove Query Strings From Static Resources > Off.

If you are using a cache plugin, temporarily disable it.

“And one more question, how can I put the menu to be like in the English version: https://en.heliantheae.bg” – what exactly do you mean? Header overlap can be activated via Header Builder.

Kind Regards,
8theme team