Hello, @salmi,
We regret to inform you that your question is unclear to us. Could you please provide more details or clarify what you mean?
Best Regards,
8Theme’s Team
Hello, @salmi,
We regret to inform you that your question is unclear to us. Could you please provide more details or clarify what you mean?
Best Regards,
8Theme’s Team
Hello, Andrea,
1/ “why Google Font with API is not supported?” – where do you see that is is not supported? Did you try it? What problem do you face? Could you describe the problem in more detail?
2/ It can be Woff or Woff2, you can find more info about this online, this is independent of our theme.
3, 4/ It is up to you, on our demos, we select fonts in 2 mentioned places, not for H1/2/3/4/5.
If you have some doubts, contact support of the Elementor plugin.
5/ Thank you for choosing XStore as your WooCommerce WordPress theme.
If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.
Kind Regards,
8theme team
Hello, Razr1911,
We appreciate your prompt response.
1/ On your screenshots windows of browsers were resized, did you reload the window after resizing?
2/ Please provide new temporary wp-admin access, the old link does not work anymore.
Kind Regards,
8theme team
Hello, Armatactica,
We appreciate your prompt response.
1/ There is a cache problem, because for logged users the dropdown menu is visible – https://prnt.sc/zxnn_M8eydjO
We would recommend you clear all cache including server cache and CDN.
2/ Please check the menu in the mobile panel on our demos – https://xstore.8theme.com/
Kind Regards,
8theme team
Hello, @Lani,
Private Content
Best Regards,
8Theme’s Team
Hello, Oterrats,
Private Content
Best Regards,
8Theme’s Team
Hello, @salmi,
We will try to explain it better:
this option of 3rd party plugin on your site – https://postimg.cc/PpdjPVd5 conflicts with something else, it can be an option of another plugin or an option in our theme, we are not sure, because as a rule there is no problem with it.
So, if you do not want to disable the Lazy Load Media option, contact support of the Speed Optimizer plugin and ask them to help you find out why activation of their option causes the problem.
Best Regards,
8Theme’s Team
Hello, Hawt,
We appreciate your prompt response.
In the debug log, our theme is not mentioned, but the Fatal error is in alidswoo plugin. Please contact support of the plugin and let us know their answer.
Also, provide FTP access, so we can check the problem more deeply.
To create FTP access (FTP host, FTP username, FTP password, FTP port, FTP encryption) , please contact your hosting provider for assistance.
Kind Regards,
8theme team
Hello, Cr3atorf1lm,
Thank you for contacting us and for using XStore.
What is URL of page where categories are shown?
Could you provide temporary wp-admin access?
Kind Regards,
8theme team
Hello, Salmi,
Thank you for contacting us and for using XStore.
Have you tried to contact support of the PayPal plugin that adds this button?
Try to use the next custom CSS code:
.single-product .wc-ppcp-product-payments__container.bottom {
z-index: 1;
}
Kind Regards,
8theme team
Hello, Joebuston,
Thank you for contacting us and for using XStore.
1/ When the LiteSpeed Cache plugin is disabled all is fine, so we would recommend you contact support of the plugin.
2/ Theme Options > WooCommerce > Shop > Products design > Variations As Simple Products (Beta) > Off
If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.
Kind Regards,
8theme team
Hello,
Thank you for contacting us and for using XStore.
Please provide next time URL of page from which the screenshot was done, not Home page uRL.
Check this topic https://www.8theme.com/topic/change-the-redirect-of-the-woocommerce-back-to-store-button/
We hope this information is helpful.
Kind Regards,
8theme team
Hello, @Fatima,
You’re welcome!
Should you have any further inquiries or issues, we encourage you to contact us without hesitation. Our support team is consistently accessible to provide assistance through our support forum.
Best Regards,
8Theme’s Team.
Hello, Kostoff,
Thank you for your response.
Did you read our answer? – “Do you want to get header overlap on the Home page of new.heliantheae.bg? Then follow next screenhots: https://prnt.sc/j2cOciTg0oDm > https://prnt.sc/TeXcNxOQEQWa > https://prnt.sc/LyoZQe7iITjA ”
On your en.heliantheae.bg, the Header for Home https://prnt.sc/WOtGstiBoOxZ has overlap enabled – https://prnt.sc/k2ft5fTDrN7V
Was your question answered? What else assistance is needed from our side?
Kind Regards,
8theme team
Hello, Andrea,
We appreciate your prompt response.
1/ https://www.8theme.com/documentation/xstore/troubleshooting/how-to-speed-up-my-website/
2/ “..and some panels are cut…” – even after seeing your screenshots, the problem is unclear to us. Please provide a video.
Upload in on a filesharing service, for example – https://wetransfer.com/ , and provide us with URL.
Also, check zoom of your browser – https://prnt.sc/ynYzufhBH-jX
Thank you for your cooperation and we look forward to hearing from you soon.
Kind Regards,
8theme team
Hello, @Mike Papadakis,
Private Content
Best Regards,
8Theme’s Team.
Hello, Kostoff,
You provided access to new.heliantheae.bg , but en.heliantheae.bg is another site, what about access there, so we can compare settings?
Do you want to get header overlap on the Home page of new.heliantheae.bg? Then follow next screenhots: https://prnt.sc/j2cOciTg0oDm > https://prnt.sc/TeXcNxOQEQWa > https://prnt.sc/LyoZQe7iITjA
Kind Regards,
8theme team
Hello, Coffeedog,
Thank you for contacting us and for using XStore.
Fixed. We added a patch – https://prnt.sc/uf0REpx68MWM
https://www.8theme.com/documentation/docs/how-to-use-xstore-patcher/
Kind Regards,
8theme team
Hello, Razr1911,
Ok. Take your time.
Best Regards,
8Theme’s Team.
Hello, Kostoff,
We appreciate your prompt response.
Please check Multiple headers, or provide us with temporary wp-admin access, so we can check your settings.
https://youtu.be/BpeXfzNwkOc?feature=shared
Kind Regards,
8theme team
Hello, Razr1911,
Here is our screenshot – https://prnt.sc/EK6aDixCqHyW , but you write “in your screenshot there was no search bar in bottom header” – Why?
Here is the search and the correct header – https://prnt.sc/4dngOJV_u_s8
Best Regards,
8Theme’s Team.
Hello, Andrea,
Thank you for contacting us and for using XStore.
1/ We offer a Font uploader in XStore > Custom fonts. If you want to use API , you may try to follow Google Font documentation, we do not have restrictions for this, but we do not provide assistance with it. If you face a problem, contact Google support first.
2/ https://prnt.sc/g0V4AO0SGmvN
3/ No, it is not needed.
4/ Yes.
5/ Please set up the desired fonts in 2 places:
– Theme Options > Typography
– Elementor settings > Global fonts: https://prnt.sc/bt5nPOewcIaa > https://prnt.sc/3OaVyFsEig1D > https://prnt.sc/fI_myauKW3-R
Kind Regards,
8theme team
Hello,
You’re welcome!
Column settings > Responsive > disable/enable for mobile https://elementor.com/help/mobile-editing/
Kind Regards,
8theme team
Hello, Razr1911,
We appreciate your prompt response.
Private Content
Best Regards,
8Theme’s Team.
Hello, Ecommercedev,
You can use separate classes to latch onto and make the page-wrapper stable again with z-index: 1;
.cart-checkout-advanced-layout .page-wrapper {
z-index: 1;
}
or even
.cart-checkout-separated .page-wrapper {
z-index: 1;
}
Kind Regards,
8theme team
Hello, Razr1911,
“..just login” – yes, we did it, as you can see on the screenshot that we provided you in the private content area, we are logged into your site and access Theme options > Header Builder.
We’ve also checked from a real mobile device, and the header on mobile works fine.
Please clear the cache on your side to solve the problem.
Best Regards,
8Theme’s Team.
Hello, Andrea,
Thank you for contacting us and for using XStore.
Could you please provide temporary wp-admin access?
To provide wp-admin access, you can create a new user account with administrator role via the Dashboard, and provide us with the username and password via the Private Content area.
Kind Regards,
8theme team
Hello, Izhert,
Thank you for contacting us and for using XStore.
Please check this demo of Modal Popup Element – https://xstore.8theme.com/elementor/demos/minimal-fashion02/modal-popup/
Kind Regards,
8theme team
Hello, Razr1911,
We appreciate your prompt response.
Thank you for the video.
Private Content.
Best Regards,
8Theme’s Team.
Hello, HUSSTLE,
Thanks for the correct access!
Please check now. Private Content
Kind Regards,
8theme team