Forum Replies Created

Viewing 30 posts - 13,411 through 13,440 (of 68,227 total)
  • Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 18, 2023 at 14:46

    Hello, Djundi,

    Please check the screenshot in the Private Content area.

    Follow this article https://www.wpbeginner.com/wp-tutorials/fix-wordpress-memory-exhausted-error-increase-php-memory/ or contact your hosting provider to fix the CRITICAL Allowed memory size error.

    Let us know the result.

    Kind Regards,
    8theme team

    Please contact administrator
    for this information.
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 18, 2023 at 13:35

    Hello, @artprojectgroup,

    Please try to Unregister the theme https://prnt.sc/a-XPE0yny6Er and register it again.

    Best Regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 18, 2023 at 13:29

    Hello, Niddy,

    Thank you for contacting us and for using XStore.

    1/ There is no such possibility.
    2/ Try to use the next custom CSS code:

    .content-product .price del {
        display: none; 
    }
    .content-product .price ins {
        display: block;
    }

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 18, 2023 at 13:23

    Hello, Razr1911,

    We appreciate your prompt response.

    If you have Elementor Pro, then you should be able to create a header using Elementor, without any problem from our theme side.

    XStudio doesn’t mean header builder. Our Header Builder has powerful functionality and a lot of elements, for example – https://prnt.sc/6uQP-ILJlJL6
    Please check it more deeply.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 18, 2023 at 13:11

    Hello, Razr1911,

    Thank you for contacting us and for using XStore.

    Our Header Builder You can find in Theme Options, and shortcode can be added using https://prnt.sc/3sD4lgcIr-uQ We have a few menu elements in the Header Builder where you can select menus created via Appearance > Menus. Also, you can create static blocks (edit them using Elementor or WPBakery) and show these blocks in the header using HTML elements.
    All headers that you see on our demos were created using our Header Builder.

    If you want to create a header using Elementor but do not want to purchase Elementor Pro, you can activate a free PRO Elements plugin, then go to header builder https://prnt.sc/h71UYsdZvSV9 https://prnt.sc/Fg5qHty2-0T0 > https://prnt.sc/Y2y0kJlnn8c3

    If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 18, 2023 at 12:58

    Hello, @OnlyCBD,

    We appreciate your prompt response.

    Please go to Theme Options > Mobile panel > delete all sections and add new ones from scratch.

    If this doesn’t help, provide us with temporary FTP access, and we will check the problem more deeply.

    Best Regards,
    8Theme’s Team.

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 18, 2023 at 12:25

    Hello, LMcompany,

    We appreciate your prompt response.

    There is no such option in our theme, unfortunately.

    You can maybe find an additional plugin for maintenance mode that will allow it.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 18, 2023 at 11:39

    Hello, Hassan,

    Thank you for contacting us and for using XStore.

    There is no such functionality, right now, you can post your request on our Taskboard at https://www.8theme.com/taskboard/. If it receives enough votes from other customers, our development team will consider adding it in one of the upcoming updates.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 18, 2023 at 11:37

    Hello, Dotbros,

    We did not do this.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 18, 2023 at 11:35

    Hello, Atahan,

    We need access that can be used to connect using Filezilla – https://filezilla-project.org/

    About the menu, you did not answer our question:
    All works fine when you edit the menu via Dashboard > Appearance > Menus?

    If you have a lot of menu items and can’t save some menu options then you need to increase PHP Max Input Vars. Try to set 5000 or 8000. Contact your hosting provider to get assistance with this.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 18, 2023 at 11:26

    Hello, Jordan,

    There is some Fatal error in PHP script or on the server side. You can turn on debug mode in WordPress to see the error https://codex.wordpress.org/Debugging_in_WordPress
    If it will not show any errors then contact your hosting providers and ask them to give you a server error log to check what is wrong.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 18, 2023 at 11:14

    Hello, Jordan,

    Thank you for contacting us and for using XStore.

    We can’t open your site – https://prnt.sc/AudnZoQ3q90H Please check it.
    Contact your hosting provider to get assistance from their side first. Also, ask about the error log.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 18, 2023 at 10:29

    Hello, LMcompany,

    Thank you for contacting us and for using XStore.

    You can create a temporary account, as you did previously for our support team, so he can log in to the site and see the content.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 18, 2023 at 10:26

    Hello, Anand,

    This question is independent of our theme, you need to contact Elementor plugin support.

    We can sagest you go to Elementor > Settings > Features > Flexbox Container > set Inactive.
    But if this doesn’t help, you need to contact Elementor plugin support – https://wordpress.org/support/plugin/elementor/

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 18, 2023 at 10:23

    Hello,

    Thank you for your response.

    To be able to check settings on https://www.verktoyutleie.no/produkter/verktoy/ and help you, we need temporary wp-admin and FTP access.
    Would you mind providing access?

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 18, 2023 at 10:00

    Hello, Anand,

    Thank you for contacting us and for using XStore.

    What exactly page do you mean? When you select “Grid”, isn’t a section available?

    Are you able to create a section when not XStore theme is activated but the Storefront theme? This test should be done to find out if the situation is caused by a theme or not. If the situation is independent of the activated theme, you need to contact Elementor plugin support.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 18, 2023 at 09:43

    Hello, Alessandro,

    Thank you for contacting us and for using XStore.

    These settings from our theme https://postimg.cc/DS9T3JtS do not affect the mentioned URL.

    We would recommend you contact WooCommerce plugin support https://wordpress.org/support/plugin/woocommerce/ because the problem is independent of our theme.

    Also, check 3rd party plugins and custom code on your site, the problem can be caused by it.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 18, 2023 at 09:35

    Hello, Djundi,

    Thank you for contacting us and for using XStore.

    Please read this article – https://www.wpbeginner.com/wp-tutorials/how-to-fix-the-sorry-you-are-not-allowed-to-access-this-page-error-in-wordpress/

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 18, 2023 at 09:27

    Hello, @Marco A Jimenez,

    Please try to log in the site, using the credentials you provided for us, before your next reply – https://prnt.sc/2LVFvNKRLGbE

    FTP access works, please do not change them. We are waiting for the correct wp-admin access.

    Best Regards,
    8Theme’s Team.

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 18, 2023 at 09:07

    Hello, Nordjylland1990,

    Thank you for contacting us and for using XStore.

    Could you provide temporary wp-admin access? We need to take a closer look at your settings.

    To provide wp-admin access, you can create a new user account with administrator role via the Dashboard, and provide us with the username and password via the Private Content area.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 18, 2023 at 09:05

    Hello, Justnow,

    Thank you for your response.

    Noted and we will be in contact with you within a month.

    Best Regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 18, 2023 at 09:03

    Hello, Justnow,

    We appreciate your prompt response.

    You are right. Please check the Private Content area.

    Kind Regards,
    8theme team

    Please contact administrator
    for this information.
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 18, 2023 at 08:57

    Hello, Nosso Cabide,

    Please update the theme and XStore Core plugin – https://www.8theme.com/documentation/xstore/theme-installation/theme-update/ https://www.8theme.com/documentation/xstore/plugins/plugins-update/

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 18, 2023 at 08:53

    Hello, Rich Kil,

    We appreciate your prompt response.

    The color can be changed via settings of the element, for example – https://prnt.sc/43YJ-1SfH0jx

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 18, 2023 at 08:51

    Hello, Fantasy Prints,

    Thank you for contacting us and for using XStore.

    Please post separate questions via separate topics – https://www.8theme.com/forums/xstore-wordpress-support-forum/

    1/ It is because your settings for links in Elementor > Typography > Links.
    Please clear cache and check tabs on the single product page now.

    2/ Please note that we do not give a guarantee for full theme compatibility with all existing 3rd party plugins. Sometimes, not always, you need additionally customize the theme or plugin to make them work together. Unfortunately, it’s not possible for the author to make the theme compatible with all the existing plugins and additional customization is outside the scope of our basic support.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 18, 2023 at 07:52

    Hello, Lani,

    Private Content

    Kind Regards,
    8theme team

    Please contact administrator
    for this information.
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 18, 2023 at 07:40

    Hello, Salmi,

    https://prnt.sc/xQDI83XChTIk
    Please change the previous custom code to:

    #payment .payment_methods li {
        background: #ffffff;
        border: 1px solid #e1e1e1;
        padding-left: 15px;
        padding-right: 15px;
        position: relative;
    }
    #payment .payment_methods li:has(input[checked]) {
        border-color: red;
        background: #f4f4f4;
    }
    
    #payment .payment_methods {
        border: 1px solid #e1e1e1;
        border-radius: 15px;
        margin-left: -2em;
        margin-right: -2em;
        border-left: none;
        border-right: none;
    }
    #payment .payment_methods li:first-child {
        border-top-left-radius: inherit;
        border-top-right-radius: inherit;
    }
    #payment .payment_methods li:last-child {
        border-bottom-left-radius: inherit;
        border-bottom-right-radius: inherit;
        margin-bottom: 0;
    }
    #payment .payment_methods input[type=radio] {
        position: absolute;
        top: 17px;
        vertical-align: middle;
    }
    #payment .payment_methods label {
        display: flex;
        align-items: center;
        justify-content: space-between;
        cursor: pointer;
        max-width: calc(100% - 40px);
        margin-inline-start: 30px;
    }
    ul.payment_methods label[for*=payment_method_stripe]:after {
        display: none;
    }
    #payment li label:after {
        display: none;
    }

    or https://prnt.sc/eVRXxtKXhRf8

    #payment .payment_methods li {
        background: #ffffff;
        border: 1px solid #e1e1e1;
        padding-left: 15px;
        padding-right: 15px;
        position: relative;
            border-left: none;
        border-right: none;
    }
    #payment .payment_methods li:has(input[checked]) {
        border-color: red;
        background: #f4f4f4;
    }
    
    #payment .payment_methods {
        border: 1px solid #e1e1e1;
        margin-left: -2em;
        margin-right: -2em;
        border-left: none;
        border-right: none;
    }
    #payment .payment_methods li:first-child {
        border-top-left-radius: inherit;
        border-top-right-radius: inherit;
    }
    #payment .payment_methods li:last-child {
        border-bottom-left-radius: inherit;
        border-bottom-right-radius: inherit;
        margin-bottom: 0;
    }
    #payment .payment_methods input[type=radio] {
        position: absolute;
        top: 17px;
        vertical-align: middle;
    }
    #payment .payment_methods label {
        display: flex;
        align-items: center;
        justify-content: space-between;
        cursor: pointer;
        max-width: calc(100% - 40px);
        margin-inline-start: 30px;
    }
    ul.payment_methods label[for*=payment_method_stripe]:after {
        display: none;
    }
    #payment li label:after {
        display: none;
    }

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 18, 2023 at 07:29

    Hello, Dotbros,

    Please do not duplicate requests, we’ve answered here – https://www.8theme.com/topic/extremely-high-cpu-usage-hosting-shows-up-a-faults-in-page-code/#post-370599

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 18, 2023 at 07:28

    Hello, Dotbros,

    Private Content.

    Kind Regards,
    8theme team

    Please contact administrator
    for this information.
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 18, 2023 at 07:10

    Hello, @amamatdi,

    We appreciate your prompt response.

    Purchase code from the theme can’t be used for plugins.
    As mentioned in our documentation:
    “The plugins included with our theme are external. We have purchased an Extended License for each of these plugins. They are fully functional and should run perfectly.
    The latest plugin versions are always available. You can find them in the theme folder, and you can get them directly from us. Simply login to your account on our site ( http://www.8theme.com/my-account/), go to the https://www.8theme.com/downloads/ page, enter your purchase code, and you’ll be granted access to the appropriate archives.
    Registration of these plugins is not necessary. They will function perfectly without any need for activation.
    The plugin activation option was added only for those who need to get automatic updates and support directly from plugin developers. If you need this option, you will first need to purchase and register the plugin. ”

    If you have any other questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

    Kind Regards,
    8theme team

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    Viewing 13,440 results - 13,411 through 13,440 (of 68,227 total)
Viewing 30 posts - 13,411 through 13,440 (of 68,227 total)
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