Hello, Calle,

Thank you for contacting us and for using XStore.

Your site is under maintenance mode, so we can’t check it without access.
To provide wp-admin access, you can create a new user account with administrator role via the Dashboard, and provide us with the username and password via the Private Content area.

Do you use Elementor, here is an example – https://prnt.sc/iSjHtgWi-aGP
If you have a lot of products your server may not be able to handle this request to show all products at once, so only some products will be shown. Enabling navigation as shown on the screenshot may help you.

Kind Regards,
8theme team

Hello, Yuvi,

We appreciate your prompt response.

We are always pleased to assist our customers, but it is important to understand that our assistance is limited to issues directly related to our area of expertise. It is crucial to identify which issues are not related to our theme so that you can promptly find high-quality, specialized support elsewhere.
Although it is not our specialty, we have the following recommendations for you. We hope you find them useful:

1. We suggest installing an additional plugin on your site to check whether it is bots or real people visiting. The system is not complicated – it checks whether there have been any cursor or keyboard movements in the last period, indicating a real person. We cannot recommend a specific one, you will need to search for it (there are definitely free ones). Consider the following – https://wordpress.org/plugins/wordfence/

You can also use Google Captcha from the following:
https://wordpress.org/plugins/recaptcha-woo/
https://woocommerce.com/products/google-recaptcha-for-woocommerce/?gclid=CjwKCAjwp8OpBhAFEiwAG7NaEshfFMvoztzidjmTi4aEuaiCpRLsHXtudY5toke6n8x7AuWXLEJReBoCqOoQAvD_BwE
https://woocommerce.com/products/recaptcha-for-woocommerce/

2. Given that you are using Hostinger, you should inquire about the bot protection capabilities they provide and how effective this protection is.

3. To ensure higher quality purchases (from verified customers), you can configure the following in WooCommerce:
3.1/ In the WordPress dashboard, go to WooCommerce → Settings → Account & Privacy.
3.2/ Untick the ‘Enable guest checkout’ boxes (https://prnt.sc/5_pmSYUK1Bhy).
This will force users to create an account when they buy from your WooCommerce store.

4. If you plan to use a CDN, consider the following:
https://www.cloudflare.com/application-services/products/bot-management/

Kind Regards,
8theme team

Hello, Henrik,

We are also saddened by the emergence of the problem. Please provide access to this site (wp-admin and FTP) so that we can investigate it and help you.

Kind Regards,
8theme team

Hello, Farmpays,

Thank you for contacting us and for using XStore.

We’ve checked your Cart page and here is the Progress Bar – https://prnt.sc/VwRukATF4Ixy

For Quantity Discounts, you need to add Intervals – https://prnt.sc/Sse3wTByJJyD , then it will be shown.

In 9.2.1 version of the theme, the Sale booster got a new fix also. Please update the theme.
However some of our customers face a problem because of cache (from cache plugin or browser cache). Please clear all cache after the update.

Kind Regards,
8theme team

Hello, @Tair Domer,

Thank you for getting in touch with us.

We’ve checked it on your site and all works fine, here is an example – https://prnt.sc/AyAsgIXmnWaj > https://prnt.sc/77HgClLTL7Gb
Please clear all cache (browser and plugin).

Thank you for your cooperation and we look forward to hearing from you soon.

Best Regards,
8Theme’s Team.

Hello, Henrik,

Private Content

Kind Regards,
8theme team

Hello, Justnow,

Fixed. The purchase code can be used now.

Kind Regards,
8theme team

Hello, Divorah,

Thank you for contacting us and for using XStore.

This message “this widget deprecated since v4.13. Please use slides widget instead” can be ignored.

You can change images – https://prnt.sc/BmdJRrW8rbvd , here is an example – https://prnt.sc/IV9Ma1BGTPvj

If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Kind Regards,
8theme team

Hello, Justnow,

https://prnt.sc/5PUsGle7wiQT – what code can we use?
Could you temporarily disable the Wordfence 2FA Code?

Kind Regards,
8theme team

Hello, @artprojectgroup,

We appreciate your prompt response.

Private Content

Kind Regards,
8theme team

Hello, @OnlyCBD,

Could you provide URL of the site from the video?

Best Regards,
8Theme’s Team.

Hello, Jerrymain,

We appreciate your prompt response.

In this case, it is independent of our theme, and you need to contact support of WooCommerce and WPML, both plugins have great support teams and should be able to assist you.
Sorry, but we are unable to help in case our theme is not a reason for the problem.

Kind Regards,
8theme team

Hello,

You’re welcome!

Kind Regards,
8theme team

Hello, @OnlyCBD,

We appreciate your prompt response.

We apologize for the confusion.
Off-Canvas for elements in the Mobile panel can work only in case the same elements, in your case it is Cart element, are added in the header content area of Header Builder.
Currently, Cart element was not added into mobile header content, so Cart icon takes you to the Cart page when you click on it in the mobile panel.

There is no other solution right now, unfortunately.
It was not done yet because heavy code will be needed and it will slow down loading on all pages.
You can post a request to our dev team via this page – https://www.8theme.com/taskboard/ .

If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Best Regards,
8Theme’s Team.

Hello, @artprojectgroup,

We appreciate your prompt response.

Please provide us with FTP access, we need to check this situation more deeply.
To create FTP access (FTP host, FTP username, FTP password, FTP port, FTP encryption) , please contact your hosting provider for assistance.

Kind Regards,
8theme team