Hello, Jordan,

Thank you for contacting us and for using XStore.

Regrettably, the feature you are inquiring about is not available in our theme. Furthermore, we are unable to suggest a third-party plugin that could provide this functionality. We advise you to reach out to WooCommerce for further assistance. You can contact them via the following link: https://wordpress.org/support/plugin/woocommerce/

We trust this information will be of assistance to you.

If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Kind Regards,
8theme team

Hello, Yuvi,

Thank you for contacting us and for using XStore.

We would recommend you contact the support of the WooCommerce plugin – https://wordpress.org/support/plugin/woocommerce/ , because our theme doesn’t affect it and can be a reason for the problem.

We hope this information is helpful.
If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Kind Regards,
8theme team

Hello,

Thank you for getting in touch with us.

In 9.2.1 version of the theme, the Sale booster should work fine. However some of our customers face a problem because of cache (from cache plugin or browser cache). Please clear all cache before testing.

Kind Regards,
8theme team

Hello, Artibdfl,

We have identified that the issue is caused by the option Customizer->WooCommerce (Shop)->Shop->Products Design->Hide variable products (available when Variations As Simple Products (Beta) is activated). This is a beta option still and we recommend disabling it for some time. We will continue to work on resolving this issue, so please do not turn off the staging site yet. We can’t re-create the problem on our test site, there the filter works fine.

We have also noticed that when third-party plugins are disabled, the following error occurs in the theme files: https://prnt.sc/HZnKED3HQWvb This is because the theme files have been modified.
We would recommend transferring all your changes in files from the parent theme to the child theme, as such changes will be lost when updating. Please read the following articles for more information – https://woocommerce.com/posts/why-child-themes-matter/ https://developer.wordpress.org/themes/advanced-topics/child-themes/ https://www.8theme.com/documentation/docs/child-theme/ https://www.wpbeginner.com/wp-themes/how-to-create-a-wordpress-child-theme-video/
Download the child theme archive from this page – https://www.8theme.com/downloads/
Go to Appearance > Themes > install and activate the child theme.
Please note that the child theme does not inherit the theme options of the parent theme, if you enable the child theme, you need to import options from the parent theme.
Go to Theme Options (when the parent theme is activated) > Import/Export > download the export file. After that activate the child theme > go to Theme Options > Import/Export > import your options and reload the page without saving! Save options only after reloading. Check your site after that, and use the child theme.

Kind Regards,
8theme team

Hello, @artprojectgroup,

The theme is updated on your site, as we described.

Please let us know if you will face the same problem after the next theme update release. We believe the cache clearing should help, but let us know.

Kind Regards,
8theme team

Hello, @Marco A Jimenez,

https://prnt.sc/Ow5ZBSM7nwXW
Does it work for you?

Best Regards,
8Theme’s Team.

Hello, Joebuston,

You added the code into the incorrect place, the correct one is https://prnt.sc/UQGv2RP58SCO

If you want to add code via Theme Options, the code should be:

.categories-mask h4 {
    display: none !important;
}

Kind Regards,
8theme team

Hello, Nosso Cabide,

Private Content

Kind Regards,
8theme team

Hello, Justnow,

1/ Yes, it is a pity. Could you record a video of your actions and problems when you try to answer in topic?
Upload the video on a filesharing service, for example – https://wetransfer.com/ , and provide us with URL.

2/ Yes, it can’t be the dev currently, select Live and check if it allows you to activate.

Kind Regards,
8theme team

Hello, @Marco A Jimenez,

Private Content

Best Regards,
8Theme’s Team.

Hello, Chafiedz,

In case these 3 sites are 1 end project you can use 1 license.
If you are not sure what it mean by the end project, contact support of Envato https://help.market.envato.com/hc/en-us/requests/new We are working according to their rules.
For separate projects, you need to use 2 or more licenses.

Kind Regards,
8theme team

Hello,

You updated the theme on https://www.cutit.no/produkter/ ,
but did not update the theme on https://www.verktoyutleie.no/produkter/verktoy/ Please update XStore to 9.2.1 version.

We’ve checked the scroll on https://www.bursdagutleie.no/kategori/utleie/ , this site uses 9.2.1 version and we do not see any problem. Maybe it is a cached version visible for you.

Kind Regards,
8theme team

Hello,

We appreciate your prompt response.

“Thanks for your help. Is it possible to allow us a text field to add the text for the Your Payment is 100% Secure → part and add a link? It’ll be a quick update / patch.” – please post your request via the form on this page – https://www.8theme.com/taskboard/

Kind Regards,
8theme team

Hello,

We’ve Synchronized translation for XStore theme https://www.8theme.com/documentation/xstore/theme-translation/translation-files-update/ Please clear cache and check the text of the button now.
Or even hive it using the next custom CSS code:

.et_shop-load-more {
    display: none;
}

Kind Regards,
8theme team

Hello, Jerrymain,

Thank you for contacting us and for using XStore.

Please do the next tests:

1/ Check how it works when not XStore activated, but a default WooCommerce theme – Storefront.
Let us know the results.

2/ Activate “Always Load “Wc-Cart-Fragments” ” option in Theme Options > Speed Optimization and check how it works then.
Let us know the results.

Kind Regards,
8theme team