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Sorry, you are not allowed to access this page.

This topic has 7 replies, 2 voices, and was last updated 6 months, 1 weeks ago ago by Djundi

Djundi

Participant

October 17, 2023 at 19:49

After update 9.20 when i try to menage some of Xstore plugins, such as:
Built-in Email Builder
Sales Booster
I recive “Sorry, you are not allowed to access this page.”
In site have installed plugin “File Manager”, with access to site file directory.

Please, contact administrator
for this information.

#370568 Copied Theme version: 9.2.1 WooCommerce version: 8.2.1

6 Answers

Rose Tyler

Support staff

October 18, 2023 at 09:35

Hello, Djundi,

Thank you for contacting us and for using XStore.

Please read this article – https://www.wpbeginner.com/wp-tutorials/how-to-fix-the-sorry-you-are-not-allowed-to-access-this-page-error-in-wordpress/

Kind Regards,
8theme team

#370617 Copied

Djundi

Participant

October 18, 2023 at 10:03

Ok, but it happened only with your theme modules, all other work correctly, no any problem with them.

#370621 Copied

Rose Tyler

Support staff

October 18, 2023 at 14:46

Hello, Djundi,

Please check the screenshot in the Private Content area.

Follow this article https://www.wpbeginner.com/wp-tutorials/fix-wordpress-memory-exhausted-error-increase-php-memory/ or contact your hosting provider to fix the CRITICAL Allowed memory size error.

Let us know the result.

Kind Regards,
8theme team

Please contact administrator
for this information.

#370675 Copied

Djundi

Participant

October 18, 2023 at 20:05

Thank you for your advice, we extend memory till 256M, but results are the same, no changes 🙁

#370726 Copied

Rose Tyler

Support staff

October 19, 2023 at 12:28

Hello, Djundi,

Sorry for the inconvenience. Our developers found and fixed the bug in /wp-content/themes/xstore/framework/panel/panel.php. The fix will be included in the next theme update.

Kind Regards,
8theme team

#370807 Copied

Djundi

Participant

October 19, 2023 at 13:10

10x for the support!

#370814 Copied
Tagged: resolve wordpress access issue, woocommerce access denied, woocommerce template solution, wordpress error fix, wordpress page access
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