Hello, @Hakan Osman,

It looks like the problem is caused by custom CSS code, please check the code added in Theme Options > Theme Custom CSS.

Best Regards,
8Theme’s Team.

Hello, Relstone,

Thank you for your response.

Please note that we do not give a guaranty for full theme compatibility with all existing 3rd party plugins. Sometimes, not always, you need additionally customize the theme or plugin to make them work together. Unfortunately, it’s not possible for the author to make the theme compatible with all the existing plugins and additional customization is outside the scope of our basic support.

We want to try to help you, for this, we need FTP access.
(In case we use the Appearance theme editor or ftp plugin to add fix/code and any fatal error appears during the work we’ll be blocked and the site will be down. We would not ask for FTP if we could use the Appearance theme editor or File Manager, you need to understand that.
We need FTP access to your wp-content folder at least.).

Also, you need to make sure that the 3rd-party plugin (what is the name of the plugin?) works fine with the default WooCommerce theme – Storefront. Please do this test and provide us with screenhots or video of that desired work.

Kind Regards,
8theme team

Hello,

We suggested you use one of 3 solutions.
We’ve checked your site and you did not apply any of them.
Please select one of:
– Theme Options > General > Mobile optimization >On;
– Header Builder > Account > Content type > None;
– Header Builder > delete the Account element from the mobile header content.
In result, this issue will be solved for mobile and for desktop, because the duplication will be removed.

Kind Regards,
8theme team

Hello, Stefano Valso,

Thank you for contacting us and for using XStore.

We have addressed the issue you reported.
To do so, we have activated the following option: Customizer -> Header Builder -> Newsletter -> Preload Content.
Additionally, we have added the following code to
wp-content/themes/xstore-child/functions.php

// setup newsletter for different languages
add_action('init', function(){
    add_filter( "theme_mod_newsletter_section_et-desktop", function($current_mod){
        if (defined( 'ICL_LANGUAGE_CODE' )){
            switch (ICL_LANGUAGE_CODE) {
                case 'en':
                    $current_mod = 158091;
                    break;
                case 'it':
                    $current_mod = 157935;
                    break;
                case 'fr':
                    $current_mod = 158370;
                    break;
                case 'de':
                    $current_mod = 158362;
                    break;
                default:
                    // code...
                    break;
            }
        }
        return $current_mod;
    }, 101 );
}, 101);

Kind Regards,
8theme team

Hello, Thedeancorp,

You’re welcome!

Kind Regards,
8theme team

Hello, Techbrein,

We appreciate your prompt response.

We’ve already suggested installing a cache plugin and CDN? Have you done this? Please do this first, then provide temporary wp-admin access, and we will check your settings.
To provide wp-admin access, you can create a new user account with administrator role via the Dashboard, and provide us with the username and password via the Private Content area.

Kind Regards,
8theme team

Hello, Lani,

Private Content

Kind Regards,
8theme team

Hello, Kayumbo,

Thank you for contacting us and for using XStore.

Kindly proceed to Xstore > Theme Options > Speed optimization. Once there, please locate and select Menu Dropdown Cache, Menu Cache, Static Blocks Cache, and Remove Query Strings From Static Resources. Subsequently, turn off these options.

Kind Regards,
8theme team

Hello,

Sorry, but your answer is unclear. Have you followed our recommendations?

Kind Regards,
8theme team

Hello,

We are working on our new Xstore/Elementor Builder still. If you have any suggestions or feature requests, please post them on this page – https://www.8theme.com/taskboard/.

Kind Regards,
8theme team

Hello, Mario,

About “Btw, nothing to do with the topic but,
« Submit New Topic » in « Support Overview » is not working:
https://www.8theme.com/account/” – we’ve checked it from our test account and Submit new topic https://prnt.sc/bpmopWnImP4d works fine – https://prnt.sc/eyAlYdL6Yb85
What browser do you use? Could you record a video of the problem you face?

Thank you for your cooperation and we look forward to hearing from you soon.

Best Regards,
8Theme Team.

Hello,

To fix this https://prnt.sc/dr8f74nmSp2D , you need to install a cache plugin (for example W3 Total Cache or WP Rocket) and activate combine CSS/JS.

Kind Regards,
8theme team

Hello,

1/ noticed problems on the home and any other non-account page – https://prnt.sc/7q0QadUElHHY
2/ It can be solved only by:
2.1/ activate Mobile optimization options ( https://prnt.sc/K5OtlafUjN7n ) (but there may be a conflict with caches in case a similar option is activated in the settings of a cache plugin on your site)
or
2.2/ select Header Builder > Account > Content type > None for desktop OR mobile account ( https://prnt.sc/J9j5BqAUBDvK ) (so that there is only one canvas or breakdown at all times because now they load twice)

2.3/ or delete the Account element from mobile or desktop content via Header Builder.

Kind Regards,
8theme team

Hello, Thedeancorp,

Thank you for contacting us and for using XStore.

Fixed. The fix will be included in the next update also (xstore/framework/features/woocommerce/cart-checkout.php file)

Kind Regards,
8theme team

Hello, Prithwiraj,

Thank you for contacting us and for using XStore.

Private Content

Kind Regards,
8theme team