We suggested you use one of 3 solutions.
We’ve checked your site and you did not apply any of them.
Please select one of:
– Theme Options > General > Mobile optimization >On;
– Header Builder > Account > Content type > None;
– Header Builder > delete the Account element from the mobile header content.
In result, this issue will be solved for mobile and for desktop, because the duplication will be removed.
We have addressed the issue you reported.
To do so, we have activated the following option: Customizer -> Header Builder -> Newsletter -> Preload Content.
Additionally, we have added the following code to
wp-content/themes/xstore-child/functions.php
// setup newsletter for different languages
add_action('init', function(){
add_filter( "theme_mod_newsletter_section_et-desktop", function($current_mod){
if (defined( 'ICL_LANGUAGE_CODE' )){
switch (ICL_LANGUAGE_CODE) {
case 'en':
$current_mod = 158091;
break;
case 'it':
$current_mod = 157935;
break;
case 'fr':
$current_mod = 158370;
break;
case 'de':
$current_mod = 158362;
break;
default:
// code...
break;
}
}
return $current_mod;
}, 101 );
}, 101);
Provide temporary wp-admin and FTP access.
To provide wp-admin access, you can create a new user account with administrator role via the Dashboard, and provide us with the username and password via the Private Content area.
To create FTP access (FTP host, FTP username, FTP password, FTP port, FTP encryption) , please contact your hosting provider for assistance.
Best Regards,
8Theme’s Team
Rose Tyler
Support staff
November 2, 2023 at 16:44
Hello, Techbrein,
We appreciate your prompt response.
We’ve already suggested installing a cache plugin and CDN? Have you done this? Please do this first, then provide temporary wp-admin access, and we will check your settings.
To provide wp-admin access, you can create a new user account with administrator role via the Dashboard, and provide us with the username and password via the Private Content area.
Kind Regards,
8theme team
Rose Tyler
Support staff
November 2, 2023 at 16:32
Hello, Alyvalco,
Thank you for contacting us and for using XStore.
Fixed. Please clear cache (it is important) and check now (you need to change any option then the Save button will be available).
Kind Regards,
8theme team
Rose Tyler
Support staff
November 2, 2023 at 16:27
Hello, Lani,
Private Content
Kind Regards,
8theme team
Please contact administrator for this information.
Rose Tyler
Support staff
November 2, 2023 at 16:06
Hello, MarinaD,
Thank you for contacting us and for using XStore.
Text can be changed by installing the Loco Translate plugin, creating an English translation for Themes > XStore, and then editing the text. After you have completed the changes, you can disable the Loco Translate plugin.
Kind Regards,
8theme team
Rose Tyler
Support staff
November 2, 2023 at 15:58
Hello, Kayumbo,
Thank you for contacting us and for using XStore.
Kindly proceed to Xstore > Theme Options > Speed optimization. Once there, please locate and select Menu Dropdown Cache, Menu Cache, Static Blocks Cache, and Remove Query Strings From Static Resources. Subsequently, turn off these options.
We are working on our new Xstore/Elementor Builder still. If you have any suggestions or feature requests, please post them on this page – https://www.8theme.com/taskboard/.
Kind Regards,
8theme team
Rose Tyler
Support staff
November 2, 2023 at 13:31
Hello, fnhc,
Thank you for contacting us and for using XStore.
1/ Please check how it works when the Email builder is disabled.
2/ Provide temporary wp-admin and FTP access.
To provide wp-admin access, you can create a new user account with administrator role via the Dashboard, and provide us with the username and password via the Private Content area.
To create FTP access (FTP host, FTP username, FTP password, FTP port, FTP encryption) , please contact your hosting provider for assistance.
3/ Describe your goal/the desired result in detail.
Thank you for your cooperation and we look forward to hearing from you soon.
Best Regards,
8Theme Team.
Rose Tyler
Support staff
November 2, 2023 at 13:13
Hello, Mario,
We appreciate your prompt response.
“Please check again.” – would you mind providing the URL of the variable product from your site?
“I think you didn’t read my request.” – we asked you to provide a video of current behavior for a better understanding.
Also, we ask you to provide temporary wp-admin and FTP access to your site, so we can check more deeply what can be done to help you.
We always do our best while providing support, but cooperation from your side is required.
Best Regards,
8Theme Team.
Rose Tyler
Support staff
November 2, 2023 at 13:02
Hello,
To fix this https://prnt.sc/dr8f74nmSp2D , you need to install a cache plugin (for example W3 Total Cache or WP Rocket) and activate combine CSS/JS.
Kind Regards,
8theme team
Rose Tyler
Support staff
November 2, 2023 at 12:04
Hello,
Thank you for your response.
We’ve disabled “Remove Query Strings From Static Resources” and “Static Blocks Cache” so you can see not cached version. But you are using Cache plugin and CDN https://prnt.sc/cXjVDDhKj5Hp so changes may be not reverted, but the cached version is displayed. Please try to temporarily disable the cache plugin (WP Rocket) and CDN caching and check how it works then.
In case it is not cache, but changes automatically revert, we would recommend you to contact the hosting provider and WordPress support to get their assistance.
Kind Regards,
8theme team
Rose Tyler
Support staff
November 2, 2023 at 11:56
Hello,
1/ noticed problems on the home and any other non-account page – https://prnt.sc/7q0QadUElHHY
2/ It can be solved only by:
2.1/ activate Mobile optimization options ( https://prnt.sc/K5OtlafUjN7n ) (but there may be a conflict with caches in case a similar option is activated in the settings of a cache plugin on your site)
or
2.2/ select Header Builder > Account > Content type > None for desktop OR mobile account ( https://prnt.sc/J9j5BqAUBDvK ) (so that there is only one canvas or breakdown at all times because now they load twice)
2.3/ or delete the Account element from mobile or desktop content via Header Builder.
Kind Regards,
8theme team
Rose Tyler
Support staff
November 2, 2023 at 11:52
Hello, ElenHub,
You’re welcome!
Have a nice day!
Kind Regards,
8theme team
Rose Tyler
Support staff
November 2, 2023 at 11:51
Hello, Thedeancorp,
Thank you for contacting us and for using XStore.
Fixed. The fix will be included in the next update also (xstore/framework/features/woocommerce/cart-checkout.php file)
Kind Regards,
8theme team
Rose Tyler
Support staff
November 2, 2023 at 11:21
Hello,
Thank you for getting in touch with us.
Please describe what assistance is needed from our side in more detail and provide temporary wp-admin access, so we can check your settings.
To provide wp-admin access, you can create a new user account with administrator role via the Dashboard, and provide us with the username and password via the Private Content area.
Kind Regards,
8theme team
Rose Tyler
Support staff
November 2, 2023 at 11:14
Hello, Prithwiraj,
Thank you for contacting us and for using XStore.
Private Content
Kind Regards,
8theme team
Please contact administrator for this information.
Rose Tyler
Support staff
November 2, 2023 at 11:12
Hello, ElenHub,
Yes, this https://prnt.sc/Tch9XAKZM6Qc is visible till you edit the description using Elementor the first time, for example, please create a new product on your site and you will see https://prnt.sc/EPXi8xD_HURO
We should repeat that this situation is independent of the theme, you need to contact Eleemntor support if you want to discuss this behavior further.
Kind Regards,
8theme team
Rose Tyler
Support staff
November 2, 2023 at 11:09
Hello, Nicola,
Thank you for getting in touch with us.
Elementor > Settings > Integrations > WooCommerce > Choose Disable to opt out of using Elementor’s Mini Cart template https://elementor.com/help/menu-cart-widget-pro/
Clear all cache and check the result.
To display such block in Single Product Builder (customizer builder) or Single Product builder in Elementor editor we created for your own shortcode.
We have added to your child-theme/functions.php next code to create your own shortcode to display gateway information -> https://prnt.sc/AlAe5cW4-IPH
if ( class_exists('WC_Gateway_Clearpay') ) {
add_shortcode('etheme_clearpay_product_page_info', 'etheme_clearpay_product_page_info');
function etheme_clearpay_product_page_info() {
$gateway = WC_Gateway_Clearpay::getInstance();
ob_start();
$gateway->print_info_for_product_detail_page();
return ob_get_clean();
}
}
We added html block01 to the content of SPBuilder (customizer) -> https://prnt.sc/ZIdq0-WmLMKE with content [etheme_clearpay_product_page_info]. Not it is displayed on frontend just the same as with the default StoreFront theme -> https://prnt.sc/LmmIMpUZHgTp
We think that is it because of the js script issues that are not related to our theme -> https://prnt.sc/Eclh4-2t9sAq because there is the same error with the default StoreFront theme as well -> https://prnt.sc/1efTMg0gZoTB. To fix the issue you can contact your hosting provider or try to reinstall WordPress (https://prnt.sc/OX10xExehwKd) on your staging (sometimes it helped our customers to fix similar js errors). In case you decide to reinstall make sure you have a fresh backup of your website.
16/ Product Archives element – is available when creating a Product Archive template. It will not work on non-product archive pages like Home, About Us, Contact us etc.
This is not a bug. In case the description was edited using Elementor, you need to click here https://prnt.sc/j77mIjyQhiyH to be able to see and edit it. This is independent of our theme and is related to Elementor. You can activate any other theme and check, this behavior is standard and correct.
