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Forum Replies Created

Viewing 30 posts - 12,901 through 12,930 (of 68,227 total)

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Rose Tyler

Support staff

November 2, 2023 at 10:31

Hello,

Thank you for choosing XStore as your WooCommerce WordPress theme.

Please provide URLs of pages that you test and which have this issue.

Kind Regards,
8theme team

#372313 Copied In reply to: can this be fixed? ARIA IDs are not unique

Rose Tyler

Support staff

November 2, 2023 at 10:02

Hello,

Thank you for your response.

I tried to check the code using the Envato verification system and we get the response that the purchase code is not verified. At the same time, our local system displays that successful activation was done on m**l.e***ia.ae. That’s strange why it does not work now. Could you, please, check if everything is ok with your ThemeForest account? Because if the account is blocked or your purchase is canceled you won’t be able to use the code.

Kind Regards,
8theme team

#372308 Copied In reply to: Activate and Deactivated theme give error of code is not correct

Rose Tyler

Support staff

November 2, 2023 at 09:57

Hello,

We appreciate your prompt response.

We’ve checked your site, created templates https://prnt.sc/B-mvu99anhFb are not set to display, so the Shop page takes settings from Theme Options and page layout settings, so we’ve set – https://prnt.sc/Lo9BPw547VHJ + https://prnt.sc/t_tfVlMshNVd
Please check now.

Kind Regards,
8theme team

#372307 Copied In reply to: Import breadcrumb design into category and single product page

Rose Tyler

Support staff

November 2, 2023 at 09:51

Hello, ElenHub,

We do not see any screenshots from you. Could you provide the mentioned screenshot one more time?
Here is what we see on your site – https://prnt.sc/OjDCSoQlEEhk Isn’t it correct?

Kind Regards,
8theme team

#372304 Copied In reply to: Full description disappeared in the backend

Rose Tyler

Support staff

November 2, 2023 at 09:40

Hello, Aminadab Cruz,

Thank you for contacting us and for using XStore.

1/ https://prnt.sc/coyhyswXO7u_ > https://prnt.sc/uwf3y12-oIc7

2/ “Addresses” comes from WooCommerce plugin, you need to contact their support.

3/ https://prnt.sc/SrPGFuuZyiUO > https://prnt.sc/C7fuxSJKGjO9 Also, we’ve disabled the cache plugin on your site to be able to see changes, you will be able to enable the cache plugin later.

4/ Please provide URL of page with the problem.

Kind Regards,
8theme team

#372302 Copied In reply to: Some problems with the design in my page

Rose Tyler

Support staff

November 2, 2023 at 09:27

Hello, Mickmickmick,

Thank you for contacting us and for using XStore.

Please read this article about Products Archive Builder and try to use it – https://www.8theme.com/documentation/xstore/xstore-builders/xstore-products-archive-builder-with-elementor/

Kind Regards,
8theme team

#372299 Copied In reply to: Create an archive product page that works with widget product filters (price, attributes, ect)

Rose Tyler

Support staff

November 2, 2023 at 09:24

Hello,

The import is not needed, you just need to add this element https://prnt.sc/HxBG6Hiowr7Z into the desired woocommerce page content when you edit this page using Elementor. Do you face any problem with this?

Why do you want to insert breadcrumbs into a static block? Please describe your goal, so we can assist you.

Thank you for your cooperation and we look forward to hearing from you soon.

Kind Regards,
8theme team

#372297 Copied In reply to: Import breadcrumb design into category and single product page
Rose Tyler

Support staff

November 2, 2023 at 09:18
Hello, Lani,

Thank you for getting in touch with us.

1/ Please provide URL of page from your screenshot.
2/ The space can be increased for all posts using the next custom CSS code:

.single-post .post-header { margin-bottom: 35px; }

About the font, go to Theme Options > Typography > Paragraphs Font-Size (Px).

Kind Regards,
8theme team
#372295 Copied In reply to: Need help with layout issues………………………….
Rose Tyler

Support staff

November 2, 2023 at 09:14

Hello, Jhen,

Thank you for getting in touch with us.

1/ In order to troubleshoot the issue you are experiencing, we suggest that you first try disabling all third-party plugins (including cache plugins) that are not bundled with Royal. You can refer to the following link for a list of included plugins: https://www.8theme.com/demo/docs/royal/Plugins/Included_Plugins . Additionally, please clear the cache of your browser and check again. It is possible that one of the additional plugins is causing problems.

2/ Please check how it works when the Storefront theme is activated (Appearance > Themes). Let us know the result.

Kind Regards,
8theme team

#372294 Copied In reply to: product image missing not all product missing

Rose Tyler

Support staff

November 2, 2023 at 08:36

Hello,

We are glad that you sorted it out.
Thank you for letting us know.

Kind Regards,
8theme team

#372291 Copied In reply to: social login facebook how to fix it? fix

Rose Tyler

Support staff

November 2, 2023 at 08:35

Hello, Muhamed,

Thank you for contacting us and for using XStore.

WooCommerce > Settings > Products > select Shop page.

Kind Regards,
8theme team

#372290 Copied In reply to: Shop page is not displaying products for the 2nd time (both English and Arabic pages WPML)

Rose Tyler

Support staff

November 2, 2023 at 08:23

Hello,

Thank you for contacting us and for using XStore.

Private Content

Kind Regards,
8theme team

Please contact administrator
for this information.

#372289 Copied In reply to: Activate and Deactivated theme give error of code is not correct

Rose Tyler

Support staff

November 2, 2023 at 08:16

Hello, Pronto Pasta,

” but they have whitelisted 136.243.62.54 for the next two hours in hopes of resolving this. ” – did you test the plugin update within that 2 hours? What was the result?
Have you gotten an answer from hosting on why “your server is not receiving or transmitting any data from our server.”?

Kind Regards,
8theme team

#372287 Copied In reply to: Update Issues when attempting to update through WordPress or Plugins installer under Xstore

Rose Tyler

Support staff

November 1, 2023 at 21:26

Hello, Pronto Pasta,

“What PHP version would you suggest I use?” – 7.4 or 8.0

“Also, can you give me more details as to what to ask the service provider, aside from the blocked IP address?” – you can copy our answer https://prnt.sc/59wQodbrasLf and send it to your hosting provider.
“Why do you believe the IP is blocked? What is currently going on?” – we suspect that there may be an IP block (either a whitelist or a blacklist) in place, as your server is not receiving or transmitting any data from our server.

Kind Regards,
8theme team

#372263 Copied In reply to: Update Issues when attempting to update through WordPress or Plugins installer under Xstore

Rose Tyler

Support staff

November 1, 2023 at 21:21

Hello, Bequickly,

Thank you for contacting us and for using XStore.

1/ You did not provide temporary wp-admin access here on the forum.

2/ The border is added by this custom CSS code – https://prnt.sc/HUVWTfgZfO4y , so change the code or delete it.

Best Regards,
8Theme Team.

#372262 Copied In reply to: White border around my footer after update

Rose Tyler

Support staff

November 1, 2023 at 21:02

Hello,

https://prnt.sc/ycszoWmm0XL4 – we would recommend you contact FB support.

Kind Regards,
8theme team

#372259 Copied In reply to: social login facebook how to fix it? fix

Rose Tyler

Support staff

November 1, 2023 at 20:58

Hello,

“Yes, definitely.. ” – ok, the fix will be included in the next update.

“and a section to make the site completely unified pismu? The best conditions for google and speed of crawling” – please describe in more detail what you mean and what you expect from our side.

Kind Regards,
8theme team

#372257 Copied In reply to: Ensure that text remains visible when loading webfont where fix?

Rose Tyler

Support staff

November 1, 2023 at 20:54

Hello, Pronto Pasta,

Please contact your hosting provider and ask them if they block outgoing/ingoing connections to our server 136.243.62.54
Do you have white/black list on your server or restriction by IP?
Try to downgrade the PHP version.
It can be an issue with server settings that are blocking something and causing the problem, so please contact your hosting provider.

About WordPress errors, it would be better to contact WordPress support.

Kind Regards,
8theme team

#372255 Copied In reply to: Update Issues when attempting to update through WordPress or Plugins installer under Xstore

Rose Tyler

Support staff

November 1, 2023 at 16:27

Hello,

Thank you for contacting us and for using XStore.

This demo https://xstore.8theme.com/elementor/demos/niche-market04/product-category/material/ doesn’t use the Elementor to create a category and single product pages.

You are using our builders for these pages, so just add this element https://prnt.sc/HxBG6Hiowr7Z and configure it depending your needs – https://prnt.sc/m7Mh3D9KZMzf

We hope this information is helpful.
If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Kind Regards,
8theme team

#372246 Copied In reply to: Import breadcrumb design into category and single product page

Rose Tyler

Support staff

November 1, 2023 at 16:20

Hello,

Thank you for contacting us and for using XStore.

We can’t open your site – https://prnt.sc/NT7ekd7wkQQE Please check, and provide the correct URL and temporary wp-admin access, so we can check your settings.

Kind Regards,
8theme team

#372245 Copied In reply to: Title not changing when clicking on different categories

Rose Tyler

Support staff

November 1, 2023 at 16:12

Hello,

Thank you for contacting us and for using XStore.

Could you please wait for the next theme update?

Kind Regards,
8theme team

#372244 Copied In reply to: Ensure that text remains visible when loading webfont where fix?

Rose Tyler

Support staff

November 1, 2023 at 15:44

Hello, Octatech,

We have this option – https://prnt.sc/hB9I9rCYc_Aw https://www.8theme.com/documentation/xstore/theme-installation/8theme-page-post-layout-settings-8theme-post-options/

Kind Regards,
8theme team

#372243 Copied In reply to: How to add Size guide into products section?

Rose Tyler

Support staff

November 1, 2023 at 15:41

Hello,

Thank you for contacting us and for using XStore.

Please check – https://elementor.com/help/how-to-move-sections-in-elementor/

Kind Regards,
8theme team

#372242 Copied In reply to: i’d like to move this container below list of categories on homepage

Rose Tyler

Support staff

November 1, 2023 at 15:39

Hello,

Thank you for contacting us and for using XStore.

https://prnt.sc/qlS-MbzpQUUW

Private Content

Kind Regards,
8theme team

Please contact administrator
for this information.

#372240 Copied In reply to: social login facebook how to fix it? fix

Rose Tyler

Support staff

November 1, 2023 at 15:22

Hello, Pronto Pasta,

Please provide FTP access also.
To create FTP access (FTP host, FTP username, FTP password, FTP port, FTP encryption) , please contact your hosting provider for assistance.

Kind Regards,
8theme team

Please contact administrator
for this information.

#372237 Copied In reply to: Update Issues when attempting to update through WordPress or Plugins installer under Xstore

Rose Tyler

Support staff

November 1, 2023 at 14:54

Hello,

Unfortunately, we are unable to assist you with the Google search results as the theme is not responsible for them. We suggest that you contact the support team of WooCommerce (https://wordpress.org/support/plugin/woocommerce/) to create a correct sitemap, robots.txt file, and possibly install an SEO plugin (support team of the plugin should be able to assist you) for better optimization of your pages, followed by reindexing your site.

Kind Regards,
8theme team

#372235 Copied In reply to: I have a problem in the description of my website on Google: How do I change this description?

Rose Tyler

Support staff

November 1, 2023 at 14:24

Hello, MarinaD,

Thank you for contacting us and for using XStore.

Please clear cache and check now.

Kind Regards,
8theme team

#372231 Copied In reply to: Why do blocks (gallery image) of page get into the footer space?

Rose Tyler

Support staff

November 1, 2023 at 13:52

Hello, Lani,

Thank you for contacting us and for using XStore.

Private Content

Kind Regards,
8theme team

Please contact administrator
for this information.

#372228 Copied In reply to: Need help with layout issues………………………….

Rose Tyler

Support staff

November 1, 2023 at 13:41

Hello,

Fixed. Please clear cache and check now.

Kind Regards,
8theme team

#372227 Copied In reply to: Full description disappeared in the backend

Rose Tyler

Support staff

November 1, 2023 at 12:57

Hello, Techbrein,

Thank you for contacting us and for using XStore.

We’ve tested your site – https://prnt.sc/0ArEw6j5Z7xW
– Reduce initial server response time – contact your hosting provider, because it is server-side;
– Avoid an excessive DOM size – read these posts about DOM https://docs.wp-rocket.me/article/1412-avoid-an-excessive-dom-size
https://isotropic.co/avoid-an-excessive-dom-size-on-your-wordpress-website/ Edit your page and Product elements and enable Ajaxify for the Product elements https://prnt.sc/HzYeSqzHBWKo . It should reduce the DOM structure. Also, you may try to reduce the DOM results on the page by reducing the number of sections of the page/elements in the footer or header;
– Avoid chaining critical requests – https://wp-rocket.me/google-core-web-vitals-wordpress/avoid-chaining-critical-requests/
– Use a Content Delivery Network (CDN), it can give an equally fast web experience to your users across the globe.
Our demo uses cache plugin and CDN – https://www.8theme.com/documentation/xstore/troubleshooting/how-to-speed-up-my-website/
– Eliminate render-blocking resources – you may try solutions described here https://onlinemediamasters.com/eliminate-render-blocking-resources-wordpress/

We trust that the information provided will be of significant assistance to you.

Kind Regards,
8theme team

#372225 Copied In reply to: Website loading time
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Viewing 12,930 results - 12,901 through 12,930 (of 68,227 total)

Viewing 30 posts - 12,901 through 12,930 (of 68,227 total)

← 1 2 3 … 430 431 432 … 2,273 2,274 2,275 →

Forum Replies Created

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