Having issues with adding fees to products

This topic has 4 replies, 2 voices, and was last updated 8 months, 2 weeks ago ago by Rose Tyler

  • Avatar: relstone
    relstone
    Participant
    November 1, 2023 at 01:47

    Hello, please check the private area.

    Please, contact administrator
    for this information.
    3 Answers
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    November 1, 2023 at 08:36

    Hello, Relstone,

    Thank you for contacting us and for using XStore.

    Do you mean this https://prnt.sc/JqBZhQ8mWStG ? What 3rd-party plugin do you use for this?

    “it does not show and it does not add the add-on to the cart/checkout. ” – please provide screenshots of 1/where it doesn’t shown; 2/ where it shows when Storefront (default WooCommerce theme) is activated.
    Use Lightshot screenshot or Gyazo tool to make screenshots and share the links here, or you can use a file-sharing service such as WeTransfer https://wetransfer.com/ to upload ready photos there and provide us with URLs.

    Please provide temporary wp-admin and FTP access.
    To provide wp-admin access, you can create a new user account with administrator role via the Dashboard, and provide us with the username and password via the Private Content area.
    To create FTP access (FTP host, FTP username, FTP password, FTP port, FTP encryption) , please contact your hosting provider for assistance.

    Kind Regards,
    8theme team

    Avatar: relstone
    relstone
    Participant
    November 2, 2023 at 22:12

    .

    Please contact administrator
    for this information.
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    November 3, 2023 at 09:12

    Hello, Relstone,

    Thank you for your response.

    Please note that we do not give a guaranty for full theme compatibility with all existing 3rd party plugins. Sometimes, not always, you need additionally customize the theme or plugin to make them work together. Unfortunately, it’s not possible for the author to make the theme compatible with all the existing plugins and additional customization is outside the scope of our basic support.

    We want to try to help you, for this, we need FTP access.
    (In case we use the Appearance theme editor or ftp plugin to add fix/code and any fatal error appears during the work we’ll be blocked and the site will be down. We would not ask for FTP if we could use the Appearance theme editor or File Manager, you need to understand that.
    We need FTP access to your wp-content folder at least.).

    Also, you need to make sure that the 3rd-party plugin (what is the name of the plugin?) works fine with the default WooCommerce theme – Storefront. Please do this test and provide us with screenhots or video of that desired work.

    Kind Regards,
    8theme team

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