Scroll to top after selecting product variation

This topic has 6 replies, 3 voices, and was last updated 7 months, 3 weeks ago ago by Rose Tyler

  • Avatar: yeb3ch
    Mario :)
    Participant
    November 1, 2023 at 18:07

    Hi

    Since I’m very happy with your theme, it’s the second license I’ve got now.
    This time I’m working on a website to sell products such as clothes etc.

    Today, I would like that when a customer click on a variation such as color in single product, then, it scrolls back to the top automatically. Especially on mobile, when selling a product, most of the customers don’t understand that the color of the picture has also changed and it’s pretty annoying.
    Already few hours has past since I started to search on the support forum and Google but didn’t found anything, that’s why I really need your help now.
    I saw that other themes has this option but I stick with you guys since I know I can trust you.

    Any solution?

    Regards,
    Mario 🙂

    5 Answers
    Avatar: yeb3ch
    Mario :)
    Participant
    November 1, 2023 at 18:13

    Btw, nothing to do with the topic but,
    « Submit New Topic » in « Support Overview » is not working:
    https://www.8theme.com/account/

    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff
    November 2, 2023 at 07:44

    Hello, @Mario 🙂

    Thank you for contacting us and for using XStore.

    Please record a video of the problem for a better understanding. Upload it on a filesharing service, for example – https://wetransfer.com/ , and provide us with URL.

    Furthermore, we would appreciate it if you could create temporary wp-admin access and share the details via the private content area. This will allow us to review your settings and better understand the issue at hand.

    WP Admin URL:
    WP Admin Username:
    WP Admin Password:
    Page URL in which the issue appear:

    We kindly recommend that you take a complete backup of your site before proceeding.

    Best Regards,
    8Theme Team.

    Please contact administrator
    for this information.
    Avatar: yeb3ch
    Mario :)
    Participant
    November 2, 2023 at 10:26

    Hi Tony,

    I think you didn’t read my request.
    Please check again.

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    November 2, 2023 at 13:13

    Hello, Mario,

    We appreciate your prompt response.

    “Please check again.” – would you mind providing the URL of the variable product from your site?

    “I think you didn’t read my request.” – we asked you to provide a video of current behavior for a better understanding.

    Also, we ask you to provide temporary wp-admin and FTP access to your site, so we can check more deeply what can be done to help you.

    We always do our best while providing support, but cooperation from your side is required.

    Best Regards,
    8Theme Team.

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    November 2, 2023 at 13:15

    Hello, Mario,

    About “Btw, nothing to do with the topic but,
    « Submit New Topic » in « Support Overview » is not working:
    https://www.8theme.com/account/” – we’ve checked it from our test account and Submit new topic https://prnt.sc/bpmopWnImP4d works fine – https://prnt.sc/eyAlYdL6Yb85
    What browser do you use? Could you record a video of the problem you face?

    Thank you for your cooperation and we look forward to hearing from you soon.

    Best Regards,
    8Theme Team.

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