Hello, Focu5,

Thank you for contacting us and for using XStore.

Please test different Design Types in Theme Options > WooCommerce > Shop > Products design.
OR use custom CSS code (Theme Options > Theme custom CSS):

.product-view-light .switcher-wrapper {
    height: 60px;
}
.product-view-light.et_cart-on .content-product:hover .price-switcher {
    transform: none;
    -webkit-transform: none;
}
.product-view-light .price-switch {
    height: 25px;
}

Kind Regards,
8theme team

Hello, CodedP,

Thank you for getting in touch with us.

1/ We can’t log in – https://prnt.sc/mlS3ecj1JEWs Please provide the correct credentials.

2/ Update the theme and plugins – https://www.8theme.com/documentation/xstore/theme-installation/theme-update/ https://www.8theme.com/documentation/xstore/plugins/plugins-update/
Clear cache after the update (browser, plugins, CDN cache).

3/ We suggest that you turn off the Mobile Content Optimization option (Theme Options > General) if you are using a cache plugin for mobile devices, as both optimization options can conflict with each other.

4/ Provide URLs of appropriate pages for your complaints.

5/ Try an online solution for “Disallowed attribute or attribute value present in HTML tag.”, for example – https://wordpress.org/support/topic/disallowed-attribute-or-attribute-value-present-in-html-tag-27/

Kind Regards,
8theme team

Hello, Daniel,

Thank you for contacting us and for using XStore.

We would recommend you contact support of the WooCommerce plugin – https://wordpress.org/support/plugin/woocommerce/ because this is their area.
WooCommerce > Settings > Currency options, and read – https://woo.com/document/add-a-custom-currency-symbol/

Kind Regards,
8theme team

Hello,

Thank you for getting in touch with us.

The next custom CSS code can be used:

.banner-button {
    -webkit-user-select: none; /* Safari */
    -ms-user-select: none; /* IE 10 and IE 11 */
    user-select: none; /* Standard syntax */
}

Kind Regards,
8theme team

Hello,

Thank you for contacting us and for using XStore.

WPML > String translation > Translate texts in admin screens » https://prnt.sc/u1HEf8qK2l-d https://prnt.sc/MBE14gSNoXjz , now you can find and translate the text – https://prnt.sc/8KMjkneLY65R https://prnt.sc/llBkloc1G2rY

Kind Regards,
8theme team

Hello, Kostoff,

We appreciate your prompt response.

Please describe the problem and the desired result in more detail. How exactly does it work with the Storefront (default WooCommerce theme)? Please provide a screenshot of the work with the default theme so we can better understand your goal.

Also, please provide FTP access.
To create FTP access (FTP host, FTP username, FTP password, FTP port, FTP encryption) , please contact your hosting provider for assistance.

Best Regards,
8Theme’s Team

Hello, Chrisbond,

Thank you for your response. There is no such possibility, unfortunately.
Please post your request to our dev team via this page – https://www.8theme.com/taskboard/ If it receives enough votes from other customers, our development team will consider adding it in one of the upcoming updates.

To enhance your experience, you can request additional customizations for your website. Please be aware that this service is not included in our basic support and may involve an additional cost.

To submit your customization request, please use our contact form on this page: https://www.8theme.com/contact-us/ https://prnt.sc/Zd3EazC_4aa . Fill out the form with your specific requirements and details. After you submit your request, our team will reach out to you via email with further information.

Customize your website to suit your needs and make it stand out with our expert support.

Kind Regards,
8theme team

Hello, Chrisbond,

Thank you for contacting us and for using XStore.

Please describe the desired result in more detail.

Kind Regards,
8theme team

Hello, Lani,

Yes, all is fine now.
It is up to you, you should decide by yourself if you need the staging site or not.

Kind Regards,
8theme team

Hello, Dombici Serban,

Thank you for wp-admin access, but we can’t connect to FTP.
Try to connect to FTP using FileZilla by yourself and provide us with the correct credentials.

Kind Regards,
8theme team

Hello, AshleyW,

“Also, the background for the payment box is now black so that is correct but I couldnt find any option to change the boxes where customers enter their card details themselves to white.” – this content comes from plugins on your site, we can sagest the next custom CSS code:

.payment_box iframe {
    background: #fff;
}
.payment_box .StripeElement iframe {
    background: transparent;
}

“The mailchimp popup background was always white not transparent. I have searched for the .mc-modal code you sent but cannot find it. Where do I look to change that?” – added by a 3rd-party plugin, so you need to contact that plugin to get assistance. If you are not sure what exactly plugin you used for this, disable plugins one by one to find the correct one.
Or use custom CSS code for the background:

.mc-modal {
    background-color: white !important;
}

“I have also noticed on the product pages, that the text ‘Two easy pays to pay’ under the Paypal buttons has changed to black and cannot be seen. That text was always and should be white. How do I change that please?” –
find out what plugin added that text and contact their support, or use custom CSS code:

.ppc-button-wrapper {
    background: #f7f7f7;
    border-radius: 3px;
}

Kind Regards,
8theme team

Hello, Zezva,

Fixed.
Please check.

Kind Regards,
8theme team

Hello, Adam,

Please submit new topics for new questions – https://www.8theme.com/forums/xstore-wordpress-support-forum/ do not mix altogether to prevent misunderstanding in this conversation.

1/ We’ve checked your Cart page and here is what we see – https://prnt.sc/I7X9yN8kD7_O what should we enter https://prnt.sc/QOa4rfPHXS6C to be able to see https://prnt.sc/JzH4c4QcsVL9 ?

2/ You can activate https://prnt.sc/EXQ4VCPNnjzM + https://prnt.sc/Cooaf32SkyOd > https://prnt.sc/ozrRiQybVFqG
(you now have the advanced layout turned off, there will be some changes in the content https://prnt.sc/KCUMRbra-adh )

Kind Regards,
8theme team

Hello, Nicolo,

Thank you for contacting us and for using XStore.

We would recommend you contact woocommerce support about this – https://wordpress.org/support/plugin/woocommerce/

Kind Regards,
8theme team

Hello, Jhen,

We would like to inform you that the issue was caused by the blocking of the following file download: https://boardgamer.org/wp-content/themes/royal/js/libs/zoom.js

To rectify this, we had to rewrite the following file through a child theme: wp-content/themes/royal-child/woocommerce/single-product/product-image.php

Before testing, please clear all possible caches and CDNs.

Kind Regards,
8theme team