Hello, @Nicola,

Thank you for FTP access, but wp-admin access is incorrect. Please provide the correct wp-admin access.

Best Regards,
8Theme’s Team

Hello, Weblike PRO,

Thank you for contacting us and for using XStore.
1. We have reviewed the possibility and we do not have the specific feature you are looking for. We only have other effects available – https://xstore.8theme.com/elementor/demos/minimal-fashion02/parallax-scrolling-effects/
2. You can submit a request to our development team on this page – https://www.8theme.com/taskboard/
3. Since you have Elementor PRO, we recommend you also inquire with them – they might have something similar.

We hope this information is helpful.

Kind Regards,
8theme team

Hello, Belal,

If you can’t install WPML or Polylang plugin, contact support of the plugin, they should be able to assist you. We are not developers of these plugins. Select one of these plugins, you do not need both.

Kind Regards,
8theme team

Hello, Parhelion,

We appreciate your prompt response.

Please provide access (temporary wp-admin and FTP) and we will review the code that has been added. Alternatively, you can send a screenshot of the modified code in that file.
The images you have sent are before and after (on the frontend), but this does not reflect the solution in the code.

Please note that if your developer made changes in the parent theme, they will disappear after the update.

Kind Regards,
8theme team

Hello, Steklov,

Thank you for contacting us and for using XStore.

We can’t open your site – https://prnt.sc/X9kHCEmDfOLP

Products are variable? Please check this example – https://xstore.8theme.com/elementor2/spices/shop

If products are simple, there is no option to display attributes on the Shop page, by default. But you can try to select “Booking” Design Type in Theme Options > WooCoommerce > Shop > Products design, here is an example – https://prnt.sc/1co-Ri-2r5Ux ( https://prnt.sc/zi4H_sI1Olq2 https://prnt.sc/t0rHWyocFsf- ).
Or we would recommend you contact WooCommerce plugin support https://wordpress.org/support/plugin/woocommerce/

Kind Regards,
8theme team

Hello, Blockteq,

Please try to add the next code in your child-theme/functions.php
add_filter('etheme_autoscroll_single_tabs_on_mobile', '__return_false');
Clear the cache of the mobile browser and check the result.

We do not see a child theme on your site, you can download it from this page – https://www.8theme.com/account
Please note that the child theme does not inherit the theme options of the parent theme, if you enable the child theme, you need to import options from the parent theme.
Go to Theme Options (when the parent theme is activated) > Import/Export > download the export file. After that activate the child theme (Appearance > Themes) > go to Theme Options > Import/Export > import your options and reload the page without saving! Save options only after reloading. Check your site after that, and use the child theme.

Kind Regards,
8theme team

Hello, Blockteq,

Thank you for contacting us and for using XStore.

We can’t open your site – https://prnt.sc/Md0a8CMrrKLu , unfortunately.
Could you, please, unlock the site for Ukraine?

Kind Regards,
8theme team

Hello, Leandro Gandara,

Thank you for contacting us and for using XStore.

Please try a few times.

If the problem does not disappear, please provide URL of your site, temporary wp-admin and FTP access.

To provide wp-admin access, you can create a new user account with administrator role via the Dashboard, and provide us with the username and password via the Private Content area.
To create FTP access (FTP host, FTP username, FTP password, FTP port, FTP encryption) , please contact your hosting provider for assistance.

Kind Regards,
8theme team

Hello, Adam,

You’re welcome!

Please provide an example of your search request and describe the desired result in more detail.

Kind Regards,
8theme team

Hello, @Nick,

To address the issue, we have deactivated the ‘Remove Query Strings From Static Resources’ option located under XStore > Theme Options > Speed Optimization.
Please clear cache of browser and check now.

Best Regards,
8Theme Team.

Hello, Zezva,

Thank you for contacting us and for using XStore.

What is the URL of the product from your screenshot?

Kind Regards,
8theme team

Hello, AshleyW,

Thank you for contacting us and for using XStore.

1/ Please try to use the next custom CSS code:

.fixed-content {
    display: flex;
    flex-direction: column;
}
.fixed-content .price { order:1; }
.fixed-content .product_title { order:2; }
.fixed-content .woocommerce-product-details__short-description { order:3; }
.fixed-content .variations_form { order:4;}
.fixed-content .wcpay-payment-request-wrapper { order:6; }
.fixed-content div#ppcp-messages { order:7; }
.fixed-content .yith-wcwl-add-to-wishlist { order:5; }
.fixed-content .ppc-button-wrapper { order:8; }
.fixed-content .product_meta { order:9; }
.fixed-content .product-share { order:10; }

2/ The problem is caused by this custom CSS code:
https://prnt.sc/ddKQJ5-_Acwp , so you need to delete or change this code added in Theme Options > Theme custom CSS.

3/ Transparent background comes from https://prnt.sc/fpNmnjfB4xrF , not from our theme.

We hope this information is helpful.

Kind Regards,
8theme team

Hello, @Nicolo,

We appreciate your prompt response.

We’ve changed the custom CSS code for you – https://prnt.sc/ysKEbvpzEZPR

Best Regards,
8Theme’s Team

Hello, Jhen,

We wish to inform you that your inquiry will be forwarded to another specialist for a more detailed review. We anticipate getting back to you after a while. We apologize for the delay due to the weekend, and our developers are currently handling a high volume of requests.

We kindly request your patience during this time and advise against changing your access.

Kind Regards,
8theme team

Hello, Sinawebdev,

Thank you for contacting us and for using XStore.

Please check available settings in Dashboard > Settings > Permalinks > 8theme permalink settings.

Kind Regards,
8theme team