We understand that you would like to modify the registration form using the B2B WooCommerce plugin so that the address provided is linked to the customer’s account as the billing address. Additionally, you want this address to be visible to the customer in their account but not editable. You also wish to remove the ‘billing address’ tab from the checkout process, allowing the focus to be solely on the shipping address.
This functionality comes from the WooCommerce plugin (not affected by our theme), and you request additional customization.
Our high-level developers are equipped to provide you with a tailored solution for this. To get a precise estimate and discuss the customization, please submit a customization services request, and we will prepare a detailed estimate for the cost – https://www.8theme.com/account/#etheme_customization_panel (8Theme’s Customisation Services).
We appreciate your understanding and look forward to assisting you with any further enhancements or customizations you may require.
If you have any more questions or need additional support, please don’t hesitate to ask.
Kind Regards,
8theme team
Rose Tyler
Support staff
November 10, 2023 at 14:13
Hello, Bachlr,
In case if first theme installation fails (as a rule it is because of your server settings), you can upload files manually via FTP.
Private Content
Best Regards,
8Theme’s Team
Please contact administrator for this information.
Rose Tyler
Support staff
November 10, 2023 at 13:41
Hello, Prithwiraj,
Thank you for reaching out to us with your query. To hide the “Add to Cart” function for specific products and instead display only the “Request a Quote” option, you can follow these steps:
1. Navigate to the product edit page in your WordPress dashboard.
2. Look for the product data section, which is typically below the main text editor.
3. Within this section, switch to the “Inventory” tab.
4. Here, you can manage the stock status of the product. Set the product’s stock status to “Out of stock”. This will prevent the product from being added to the cart.
5. To add the “Request a Quote” option, please read – https://www.8theme.com/documentation/docs/request-a-quote/
If you require further assistance or have any additional questions, please feel free to contact us, and we will be happy to help.
Best Regards,
8Theme’s Team
Rose Tyler
Support staff
November 10, 2023 at 13:38
Hello, Bachlr,
In case if automatic plugin installation fails (as a rule it is because of your server settings), you can install them manually via your Dashboard: Plugins > Add New > Upload Plugin > Browse plugins archives. Or via FTP, by uploading and extracting the plugin zip files into wp-content/plugins folder.
You can find the zip files for plugins installation here – https://www.8theme.com/downloads/
Best Regards,
8Theme’s Team
Rose Tyler
Support staff
November 10, 2023 at 13:36
Hello, Plusout,
Thank you for reaching out to us with your query regarding the checkout builder function in version 9.2 of our theme.
It is possible to have both Elementor and WP Bakery installed on your site; however, we generally do not recommend using two page builders simultaneously as it can lead to potential conflicts and performance issues. If you decide to proceed with both, you would use Elementor specifically for the checkout builder functionality while continuing to manage the rest of your site with WP Bakery.
Should you choose to switch over to Elementor entirely, it is important to note that you would need to recreate the pages and elements that were originally designed with WP Bakery in Elementor. This process would involve re-formatting your pages and adjusting your design to work with Elementor’s interface and features.
We understand that transitioning between page builders can be a significant undertaking. If you decide to make the switch, we recommend doing so on a staging environment first to ensure that your live site remains unaffected during the transition process.
We hope this information is helpful.
Best Regards,
8Theme’s Team
Rose Tyler
Support staff
November 10, 2023 at 13:31
Hello, Nicolo,
We have noticed that the FTP directory appears to be empty as shown in the screenshot: https://prnt.sc/PzCCdct8YE4X. To proceed further, we kindly ask you to verify the destination folder of our user. If everything seems to be in order on your end, we recommend reaching out to your hosting provider for assistance. It is essential for us to have access to your WordPress installation to continue with our support.
Kind Regards,
8theme team
Rose Tyler
Support staff
November 10, 2023 at 13:29
Hello, Orme Pet,
Please try to activate the theme now, or provide temporary wp-admin access, so we can take a closer look at the problem.
Thank you for your cooperation and we look forward to hearing from you soon.
Kind Regards,
8theme team
Rose Tyler
Support staff
November 10, 2023 at 13:26
Hello, Wemakemarkting,
Thank you for reaching out to us and for providing detailed information about the issues you’re experiencing with the XStore Core plugin after the recent update.
We understand how frustrating it can be to encounter a white screen when attempting to edit your pages, and we are here to help you resolve this as quickly as possible. To assist us in diagnosing the problem, could you please provide us with temporary admin access to your website? This will allow us to investigate the issue directly and determine the cause of the white screen error.
We do not have such a problem on our test sites.
Regarding the page speed concerns, we appreciate the steps you’ve already taken to optimize your site’s performance. In addition to what you’ve done, we can offer further assistance in identifying any other potential areas for improvement. We may need to review your current settings and configurations to provide more tailored advice.
Please send the requested access details securely, and rest assured that your information will be handled with the utmost care and confidentiality. Once we have access, we will promptly begin our investigation and work towards a resolution.
Thank you for your patience and cooperation. We look forward to helping you soon.
Kind Regards,
8theme team
Rose Tyler
Support staff
November 10, 2023 at 13:22
Hello, Mirko,
Please provide URL of the variable product single product page, so we can take a closer look.
Also, provide temporary wp-admin and FTP access.
To provide wp-admin access, you can create a new user account with administrator role via the Dashboard, and provide us with the username and password via the Private Content area.
To create FTP access (FTP host, FTP username, FTP password, FTP port, FTP encryption) , please contact your hosting provider for assistance.
Kind Regards,
8theme team
Rose Tyler
Support staff
November 10, 2023 at 13:11
Hello,
Thank you for reaching out to us with your concern. We understand that you are experiencing issues with brand pages.
We’ve fixed the problem by re-saving Permalinks.
Please clear cache and check now.
Kind Regards,
8theme team
Rose Tyler
Support staff
November 10, 2023 at 12:57
Hello, Nordjylland1990,
Thank you for your response.
This is the incorrect name https://prnt.sc/jW6DU7suGNAp As was previously mentioned, it is the reason for your problem. Please rename the file, or provide FTP access, so we can do this for you.
Then you will be able to find and translate strings via Loco Translate.
To create FTP access (FTP host, FTP username, FTP password, FTP port, FTP encryption) , please contact your hosting provider for assistance.
Also, check the Private Content area.
Kind Regards,
8theme team
Please contact administrator for this information.
Thank you for reaching out to us with your concern regarding the integration of the official WooCommerce PayPal Plugin with our XStore theme.
Please provide temporary wp-admin and FTP access.
To provide wp-admin access, you can create a new user account with administrator role via the Dashboard, and provide us with the username and password via the Private Content area.
To create FTP access (FTP host, FTP username, FTP password, FTP port, FTP encryption) , please contact your hosting provider for assistance.
We are committed to providing you with the best possible service and support, and we look forward to resolving this matter to your satisfaction.
Kind Regards,
8theme team
Rose Tyler
Support staff
November 10, 2023 at 12:34
Hello, Diana Nikolova,
We’ve disabled WooCommerce on your site – https://prnt.sc/JuUk2_7Zpl0J , but we do not see any problem. What exactly should we check?
Kind Regards,
8theme team
Rose Tyler
Support staff
November 10, 2023 at 12:33
Hello,
Thank you for reaching out to us.
We can see the same request from you by email. You will get an answer there.
Kind Regards,
8theme team
Rose Tyler
Support staff
November 10, 2023 at 12:32
Hello, HUSSTLE,
Thank you for reaching out to us with your concern regarding the “Lost Password” functionality on your website.
Please check how it works when our Email Builder is disabled.
Record a video for a better understanding. Upload it on a filesharing service, for example – https://wetransfer.com/ , and provide us with URL.
Thank you for your cooperation and we look forward to hearing from you soon.
What exactly error? Please provide a screenshots.
Also, please provide temporary wp-admin access.
It is possible that a 3rd-party plugin or custom code requires WC on your site.
Thank you for reaching out to us with your query. Yes, you can use our theme without integrating WooCommerce. Our themes are designed to be versatile and can be utilized for a wide range of websites, including those that do not require e-commerce functionality. You will still have access to the full range of design features and customization options to create a professional and engaging website that meets your needs.
Should you have any further questions or require assistance with setting up your theme, please do not hesitate to contact us. We are here to help.
Kind Regards,
8theme team
Rose Tyler
Support staff
November 10, 2023 at 10:11
Hello, Thibaultcomte,
Yes, we plan to release the update soon.
Currently, you can:
– Screenshot 1 – hide the welcome tab at all
– Screenshot 2 – https://prnt.sc/zVaQyJ_alLbp (there is an option for a picture – it replaces the picture of the parent theme)
For others, you can wait for the update or provide temporary wp-admin and FTP access, so we upload files for testing.
Kind Regards,
8theme team
Rose Tyler
Support staff
November 10, 2023 at 10:02
Hello, Adam,
We appreciate your prompt response.
1/ Please provide the URL of such search results page.
3/ Our devs will check what can be done to improve it.
As a workaround – you can turn off the fadeIn effect and it will be clearer to the customer that new products have been added – https://prnt.sc/b3D73PqPXDJ4
body .stock.step-2,
body .stock.step-3 {
color: var(--product-stock-step-1-active-color);
}
6/ What email service providers do you currently utilize? Specifically, we are interested in knowing whether you use platforms such as Gmail, Rambler, Yandex, or others, and if you have encountered any issues with them.
It can be that certain styles do not display correctly on some email services – https://www.caniemail.com/ For example, properties like ‘align-items’ – https://www.caniemail.com/search/?s=align-items
Best Regards,
8Theme’s Team
Rose Tyler
Support staff
November 10, 2023 at 09:36
Hello,
Thank you for reaching out to us with your concern.
Please provide access from your account via the private content area, we need to do some tests.
Kind Regards,
8theme team
Rose Tyler
Support staff
November 10, 2023 at 09:00
Hello, HmirceaD,
We appreciate your prompt response.
Increasing the memory limit should not cause any issues. Each additional plugin consumes memory, and even if the error logs do not currently indicate a problem, the issue will not resolve itself unless you have somehow reduced the memory consumption.
Have you conducted a test to see how the header functions when third-party plugins are disabled?
If this doesn’t help, please provide FTP access, and we will check the problem more deeply.
Kind Regards,
8theme team
Rose Tyler
Support staff
November 10, 2023 at 08:56
Hello, Mirko,
Thank you for reaching out to us with your concern.
We kindly request you to activate the “Hide out of stock items from the catalog” option. You can find this option by navigating to WooCommerce > Settings > Products > Inventory.
Kind Regards,
8theme team
Rose Tyler
Support staff
November 10, 2023 at 08:54
Hello, Zak,
Thank you for reaching out to us. We are sorry to hear that you are experiencing issues with the XStore theme after updating to WordPress version 6.4.1.
We did this update on our test sites and did not find any problems.
Please provide temporary wp-admin access, so we can check your site settings.
To provide wp-admin access, you can create a new user account with administrator role via the Dashboard, and provide us with the username and password via the Private Content area.
Please send us the requested information. Our team is ready to help you get your site up and running smoothly again.
Kind Regards,
8theme team
Rose Tyler
Support staff
November 10, 2023 at 08:30
Hello, Nicolo,
We appreciate your prompt response.
Please add the next code in Theme Options > Theme custom CSS > Global:
