Hello, Shehzad Ghazi,

Thank you for reaching out to us with your query regarding the integration of your ERP system with the XStore theme and WooCommerce Brands plugin.

Our brans option was created as a custom post type. For more detail check the following files:
et-core-plugin/app/controllers/post-types.php
et-core-plugin/config/post-type.php
Also, you can check the etheme_single_product_brands() function from xstore/framework/woo.php . Maybe it helps you.

You can disable our Brands via Theme Options > WooCommerce > Shop elements > Brands.

Customization Services: The customization you seek is beyond the scope of our standard support services. We invite you to utilize our dedicated customization panel for tailored assistance. A skilled team, which includes experienced designers and developers, is available to provide you with the necessary support. You can access customization services at https://www.8theme.com/account/#etheme_customization_panel
Should you wish to provide additional details or specific requirements, the dev team is ready to assist you. They will guide you through the process to ensure a bespoke solution that meets your unique needs.

Kind Regards,
8theme team

Hello, Taras,

Thank you for reaching out to us.
This matter is handled by Envato, as the theme is sold on ThemeForest.
We recommend that you make additional purchases now, as such discounts may not be available again soon.

Kind Regards,
8theme team

Hello, GTP,

Thank you for reaching out to us with your inquiry.

1/ What exactly do you want to change on the mentioned pages?

2/ This is https://prnt.sc/AWgSh3jc3FLz content of Newsletter element (Header Builder), and can be edited via Static blocks in the Dashboard.

We hope this information is helpful.

Kind Regards,
8theme team

Hello, Roland,

Thank you for reaching out to us with your concern regarding the “SALE” label on product images. We understand how important it is for your promotions to be visible to your customers.

Please check the next screenshot from our demo – https://prnt.sc/3pMs-dCloWi3

Kind Regards,
8theme team

Hello, Weblike PRO,

Thank you for contacting us and for using XStore.

The mentioned block was created using the Slider Revolution plugin. To import it, please follow next steps:
1/ XStore > Plugins Installer > install and activate Slider Revolution;
2/ Download “Revolution Sliders From XStore Demos” – https://www.8theme.com/downloads/ and unzip archive.
3/ Find the slider https://prnt.sc/00FUPguR1QB8 and Import it on your site via Slider Revolution > Manual import.

We trust that the information provided will be of significant assistance to you.

Kind Regards,
8theme team

Hello, Geert,

We appreciate you taking the time to contact us and for diligently following the instructions outlined in our theme documentation. We regret to hear that you are encountering issues with the image quality on your product pages and would like to extend our sincerest apologies for any inconvenience this may have caused.
We want to assure you that our team is committed to providing you with the necessary support to resolve this matter.

To proceed with troubleshooting, we kindly ask you to navigate to the Theme Options, select WooCommerce, then Product Images, and adjust the Thumbnail Width to 366. Following this adjustment, please utilize the recommended plugin to regenerate thumbnails, clear your website’s cache, and review the outcome.

Should the issue remain unresolved, we would be grateful if you could provide us with the login URL and temporary access credentials to your Dashboard. This will enable us to examine the situation more closely and work towards a prompt resolution.

We thank you for your cooperation and look forward to assisting you further.

Kind Regards,
8theme team

Hello, Jennifer,

Thank you for contacting us and for using XStore.

Thank you for reaching out to us with your concerns regarding the display of your recent blog posts on your homepage. We understand how important it is for all the details to be accurate and we’re here to help you resolve these issues.

Please provide temporary wp-admin access, so we can take a closer look. Also, temporarily disable caching and CDN.

To provide wp-admin access, you can create a new user account with administrator role via the Dashboard, and provide us with the username and password via the Private Content area.

Thank you for your cooperation and we look forward to hearing from you.

Kind Regards,
8theme team

Hello, MAHDAR,

Thank you for contacting us and for using XStore.

Please clear all cache and check now – https://prnt.sc/IpL06vezsj8u

Kind Regards,
8theme team

Hello, Komai,

We would like to inform you that we have made edits to the wpml-config.xml file on your website. As a result, you should now be able to locate and translate strings as needed. For instance, you can view an example here: https://prnt.sc/PonbZaXGWLW3 and https://prnt.sc/lsw5g796-5×2.

We kindly ask that you clear your browser’s cache as well as the WP Rocket cache and then proceed to test the translations. Please do not hesitate to report back to us with the outcome of this action.

Should everything be in order, we intend to incorporate these changes in the forthcoming update.

Waiting for your response.

Best Regards,
8Theme’s Team

Hello, Link&Grow,

We hope this message finds you well.

We’ve tested at my localhost and we can’t replicate this issue on our end. Upon checking your website, we wanted to bring to your attention the critical importance of keeping your website’s WordPress core and plugins up-to-date for optimal performance, security, and overall user experience.

As technology evolves, so do potential vulnerabilities. Regular updates are vital to address these vulnerabilities, ensuring that your website remains secure and protected against potential threats. Additionally, updates often come with new features, improvements, and bug fixes, contributing to the overall stability of your site.

Here’s a quick guide to help you with the updates:

WordPress Core:

1. Log in to your WordPress Dashboard.
2. Navigate to the Dashboard > Updates.
3. Click on the ‘Update Now’ button.

Plugins:

1. Go to Plugins > Installed Plugins.
2. Check the ‘Update Available’ column for any plugins with available updates.
3. Click on ‘Update Now’ next to each plugin that requires updating.
4. XStore > Plugins Installer > update plugins that come bundled with the theme – https://www.8theme.com/documentation/xstore/plugins/plugins-update/

In case you encounter any challenges during the update process or if you’re unsure about any steps, please don’t hesitate to reach out. We are here to assist you and ensure a seamless update for your website.

Let us know after the update if the issue still persists.

Kind Regards,
8theme team

Hello, Komai,

Please provide access via the Private Content area – https://prnt.sc/rBMgXcvfA08G

Best Regards,
8Theme’s Team

Hello, @GTP,

Our new Builders are available from the 9.2.0 theme version – https://www.8theme.com/documentation/documentation/xstore-builders/xstore-builders-getting-started/

Best regards,
The 8Theme Team

Hello, Prithwiraj,

Thank you for reaching out to us with your query regarding the breadcrumbs background image on your ‘About Us’ page. We understand that you are experiencing difficulties in editing or changing the image, and we are here to assist you.

Please go to Pages in Dashboard > click on the page – https://prnt.sc/mXu10ECi_mhp > change Featured image – https://prnt.sc/cbXZPXWbUHP6

We trust that the information provided will be of significant assistance to you.

Kind Regards,
8theme team

Hello,

Thank you for reaching out to us with your inquiry.

Yes, it is indeed possible to create different layouts for each product, brand, or category using our product builder. You can customize the product page layout to suit the specific needs of different brands or categories within your store.

Go to Theme Options > WooCommerce > Single Product Builder > Multiple templates, for example – https://prnt.sc/lpMPUPkbozip
Or use our new Single Product Builder – https://www.8theme.com/documentation/xstore/xstore-builders/xstore-single-product-builder-with-elementor/ – https://prnt.sc/VtlPAexw5jKb

We trust that the information provided will be of significant assistance to you.

Kind Regards,
8theme team

Hello, George Kakamoukas,

Thank you for reaching out to us with your concern regarding the active filters widget on your shop sidebar. We appreciate you bringing this matter to our attention.

We’ve checked your Shop page and do not see the problem – https://prnt.sc/uJ90svC-MnaN

If you referring to Product categories https://prnt.sc/SLZhIOMV42sR , make sure that you are using not Product Categories widget (because this is a list, not a filter), but the Filter Products by Categories widget.

Could you kindly provide us with a video recording that demonstrates the problem in detail? Additionally, we would appreciate it if you could grant us temporary access to your website’s wp-admin. This will enable us to examine your settings more closely and work towards a prompt resolution.

Kind Regards,
8theme team