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Problem with woocommerce composite products and conditional images extension

This topic has 2 replies, 2 voices, and was last updated 5 months, 2 weeks ago ago by Rose Tyler

Marius

Participant

November 20, 2023 at 17:33

Hi,
we are using xstore for a long time, together with the woocommerce composite products plugin. Also the mini extension conditional images is very importent for our products. However, since the builders were announced by xstore, the conditional images are no longer showing. I would guess that it is because xstore is using their own product slider and not the original product slider from woocommerce. When I disabled the single product builder on my staging site the plugin was working again and the conditional images were showing. Is there a way to make it working again? Like using the original product gallery instead of the xstore gallery?
Looking forward to your reply!
best regards
Marius

#374209 Copied Theme version: 9.2.3 WooCommerce version: 8.3.0

1 Answer

Rose Tyler

Support staff

November 21, 2023 at 10:09

Hello Marius,

Thank you for reaching out to us.

Please note that we do not give a guarantee for full theme compatibility with all existing 3rd party plugins. Sometimes, not always, you need additionally customize the theme or plugin to make them work together. Unfortunately, it’s not possible for the author to make the theme compatible with all the existing plugins and additional customization is outside the scope of our basic support.

Customization Services: The customization you seek is beyond the scope of our standard support services. We invite you to utilize our dedicated customization panel for tailored assistance. A skilled team, which includes experienced designers and developers, is available to provide you with the necessary support. You can access customization services at https://www.8theme.com/account/#etheme_customization_panel
Should you wish to provide additional details or specific requirements, the dev team is ready to assist you. They will guide you through the process to ensure a bespoke solution that meets your unique needs.

Kind Regards,
8theme team

#374275 Copied
Tagged: conditional images extension, fix woocommerce issues, woocommerce composite problem, woocommerce extension problem, woocommerce product troubleshooting, wordpress themes solutions, wordpress woocommerce themes
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