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Topic: Xstore Core not be installed plugin crash

VENTDECOM

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November 21, 2023 10:24 am

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Site URL: hidden
Theme version: .9.2.4
WooCommerce version: 8.3.0

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Rose Tyler

Support staff

November 21, 2023 11:03 am

Hello, VENTDECOM,

Thank you for contacting us about the issue you’re experiencing with the activation of the XStore Core plugin.

To assist you further, could you please confirm if you are using the Kirki plugin? If so, we kindly ask that you temporarily disable it, as it may interfere with the activation process.

If the problem persists after disabling the Kirki plugin, we would be happy to take a closer look at the situation for you. To do this, we would require temporary access to your wp-admin.

Kind Regards,
8theme team

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VENTDECOM

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November 21, 2023 2:58 pm

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Rose Tyler

Support staff

November 21, 2023 3:04 pm

Hello, VENTDECOM,

In this case, we are waiting for temporary wp-admin access from you.
To provide wp-admin access, you can create a new user account with administrator role via the Dashboard, and provide us with the username and password via the Private Content area.

Kind Regards,
8theme team

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VENTDECOM

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November 21, 2023 3:20 pm

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Rose Tyler

Support staff

November 21, 2023 3:33 pm

Hello, VENTDECOM,

We’ve disabled some 3rd party plugins on your site and installed XStore Core plugin.
Please try to import demo content now.

Kind Regards,
8theme team

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VENTDECOM

Participant

November 21, 2023 3:41 pm

Thanks for your help !
best regards

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