Hello, Saimana,

We appreciate your prompt response and videos, but we can’t connect FTP:

Error:        	Connection timed out after 20 seconds of inactivity
Error:        	Could not connect to server

Please check it. Try to connect to FTP using FileZilla by yourself and provide us with the correct credentials.
Is there a restriction by IP or something else that doesn’t allow us to connect?

Kind Regards,
8theme team

Hello, Armatactica,

We appreciate your prompt response.

Please read this article – https://www.8theme.com/documentation/xstore/woocommerce/product-images/

Private Content

Kind Regards,
8theme team

Hello, Armatactica,

Thank you for getting in touch with us.

Please provide URL of a single product page and temporary wp-admin access. Describe the desired result in more detail.

Thank you for your cooperation and we look forward to hearing from you soon.

Kind Regards,
8theme team

Hello, Mac,

Thank you for contacting us and for using XStore.

Please read this article – https://www.8theme.com/documentation/xstore/xstore-features/xstore-sales-booster-feature-safe-secure-checkout/

If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Kind Regards,
8theme team

Hello, GTP,

We appreciate your prompt response.

1/ You can try to use our Slides element – https://xstore.8theme.com/elementor/demos/minimal-fashion02/slides-element/

8, 10, 13, 14/ XStore is fully compatible with Elementior, so there were no needs to create our elements.

9/ Yes.

11/ Autoplay option is available – https://prnt.sc/P0umRgydu_7e

16/ Yes, you can – https://prnt.sc/Nl2uHvZoCXzs

“Is there anyway we can have the logos as “black” colored and once someone hovers over them; they show their “colors” (sorry, not sure what this would be called)” – this can be achieved using custom CSS code.

“we did not know about the page: https://xstore.8theme.com/elementor/demos/minimal-fashion02/design-elements/” – we provided this page to you a few times, for example – https://prnt.sc/v2QSw0PyexaL

17/ Yes, please use Taskboard. Thank you in advance.

18/ Pages for some elements were not created, yet. You can test elements on your site while editing the page using Elementor.

We hope this information is helpful.

Kind Regards,
8theme team

Hello, Leeto,

Thank you for letting us know.
Have a nice day!

Kind Regards,
8theme team

Hello, @lew-shop,

Thank you for your response.

Please post it here also – https://www.8theme.com/taskboard/ , so our dev team read your request and solution.

Thank you for your cooperation.

Kind Regards,
8theme team

Hello, Mathew,

Sorry for the delay in answering.

Please provide the URL of the page and screenshots for a better understanding of the situation and the desired result.

Lightshot screenshot or Gyazo tool can be used to make screenshots and share the links here, or you can use a file-sharing service such as WeTransfer https://wetransfer.com/ to upload ready photos there and provide us with URLs.

Also, provide wp-admin access, so we can take a closer look. To provide wp-admin access, you can create a new user account with an administrator role via the Dashboard, and provide us with the username and password via the Private Content area.

Thank you for your cooperation and we look forward to hearing from you soon.

Best Regards,
8Theme’s Team

Hello, Belal,

We appreciate your prompt response.

The old file was removed, I’ve created a new one for you.

Have you tested what result you get after importing this new file? https://we.tl/t-tAmXi8NgfU

If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Kind Regards,
8theme team

Hello, @lew-shop,

Thank you for your response.

Our customers did not ask about this early, so there is no ready solution, unfortunately. Please post your request on this page https://www.8theme.com/taskboard/ , our dev team will read it, and other customers will be able to vote for this improvement.
If it receives enough votes from other customers, our development team will consider adding it in one of the upcoming updates.

You set products here – https://prnt.sc/XgITIwlDiEP9 for every product individually, in any case, and you can select what product to show, or unselect products.

Another option is not to use our feature but to use an additional plugin for this (please note that we can’t be responsible for the work of 3rd party plugins).

The customization you seek is beyond the scope of our standard support services. We invite you to utilize our dedicated customization panel for tailored assistance. A skilled team, which includes experienced designers and developers, is available to provide you with the necessary support. You can access customization services at https://www.8theme.com/account/#etheme_customization_panel
Should you wish to provide additional details or specific requirements, the dev team is ready to assist you. They will guide you through the process to ensure a bespoke solution that meets your unique needs.

Hope for your understanding.

Kind Regards,
8theme team

Hello, @Wowels,

There was an issue with the Catalog mode option.
Fixed.
Files modified:
xstore/framework/woo.php
et-core-plugin/packages/xstore-compare/templates/compare.php
et-core-plugin/packages/xstore-wishlist/templates/wishlist.php

Best Regards,
The 8Theme Team.

Hello, @lew-shop,

Thank you for your response.

There is no such option, right now, unfortunately. Please post a request to our dev team via the form on this page – https://www.8theme.com/taskboard/

You can add more products here – https://prnt.sc/XgITIwlDiEP9
or use custom CSS code (Theme Options > Theme custom CSS):

.postid-17490 .bought-together-products-wrapper {
    display: none;
}

where .postid-17490 is https://prnt.sc/m93xSLbWapMV

We hope this information is helpful.

Kind Regards,
8theme team

Hello, @M Arsal,

Thank you for getting in touch with us.

XStore Builders > Single Product > edit template.

If you have any additional questions or concerns, please do not hesitate to reach out to us.

Best Regards,
The 8Theme Team

Hello, @Natali,

Thank you for getting in touch with us.

Please try to add the following code to your child-theme/functions.php:
add_filter( 'etheme_breadcrumbs_shop_step', '__return_false', 999);

Best Regards,
The 8Theme Team

Hello, @Jared,

You’re welcome!

Best Regards,
8Theme’s Team