Hello, @GTP,

Thank you for your response.

3/ Regarding your inquiry, we regret to inform you that the feature you are seeking is not available at this time.

Should you require additional features or enhancements, we kindly ask that you submit a detailed request to our development team https://www.8theme.com/taskboard/ (and other customers will be able to vote there is particular features should be added to further theme updates).

4/ Thank you for reaching out to us. Our technical team will address the issue, and we will inform you once the improvement has been implemented. Please be patient, and we apologize in advance for any potential delay.

Thank you for your cooperation!

Best Regards,
The 8Theme Team

Hello, Countryman,

We appreciate your reaching out to us and for choosing XStore for your needs.

For the issue you are experiencing, we kindly ask that you navigate to Theme Options, proceed to the Mobile panel, remove all the default sections, and then create new ones from the beginning.

Should the problem persist, we would be grateful if you could provide us with temporary administrative access to your WordPress site. This will enable us to examine the issue more closely and offer a suitable solution.

We have conducted tests on our site and have not encountered any similar issues.

Your cooperation is highly appreciated, and we eagerly await your response.

Kind Regards,
8theme team

Hello, Nitya,

Thank you for contacting us and for using XStore.

Could you please confirm if you are using the Kirki plugin? If so, we kindly ask that you temporarily disable it, as it may interfere with the activation process.

If the problem persists after disabling the Kirki plugin, we would be happy to take a closer look at the situation for you. To do this, we would require temporary access to your wp-admin.

In order to grant us access to the wp-admin panel, we kindly request that you create a new user account with an administrator role through the Dashboard. Once created, please securely share the username and password with us through the Private Content section.

Kind Regards,
8theme team

Hello, Alex91,

We appreciate you reaching out to us and for choosing XStore for your needs.

Upon review of your translation settings, we advise that you remove the following: https://prnt.sc/1vuRMbcWbO7e . This action is necessary to avoid any conflicts that may arise from having two concurrent translations.

Once you have completed this step, please proceed to edit the strings as required https://prnt.sc/5esz73oJ4IE7 > https://prnt.sc/yOzBAgDDGUAz

Should you require any further assistance, please do not hesitate to contact us.

Kind Regards,
8theme team

Hello, Belal,

We appreciate your prompt response and we are pleased to offer our assistance in configuring the desired outcome. Kindly provide us with a link to the page and temporary access credentials to the website.

We kindly request that you create a new user account with an administrator role through your WordPress Dashboard to facilitate wp-admin access. Once the account has been established, please securely share the username and password with us through the Private Content area.

Thank you for your cooperation and we look forward to hearing from you soon.

Kind Regards,
8theme team

Hello, Tạ Xuân Thanh,

We appreciate your prompt response.

We kindly request that you update the code as follows:

.product-details .quantity-wrapper .button {
    font-size: 0 !important;
}

Kind Regards,
8theme team

Hello, GTP,

We appreciate your prompt response.

4/ Custom CSS code can be used, for example:

.etheme-marquee {
    -webkit-mask-image: linear-gradient(90deg,transparent,#000 20%,#000 80%,transparent);
    mask-image: linear-gradient(90deg,transparent,#000 20%,#000 80%,transparent);
}

5/ We would like to inform you that the element referenced in your example is not present within our theme.

6/ We have prepared a video demonstration for your convenience – https://we.tl/t-l7eVM3vyFR

Kind Regards,
8theme team

Hello,

Thank you for reaching out to us.

We kindly request that you attempt to activate the “Noindex” tag for the URL by navigating to Theme Options, then SEO, and finally, Enable SEO Settings.

We trust this guidance will be of assistance to you.

Kind Regards,
8theme team

Hello, MAHDAR,

We hope this message finds you well.

We kindly request that you incorporate the wishlist shortcode into the specified page content – https://prnt.sc/qr3AMvTjlGMe.

For your convenience, we have provided a video tutorial to assist you with this process: https://www.youtube.com/embed/ZyjZ-vCx0pE?si=pyvdhsscfx_H2xoQ&start=141

We trust that the information provided will be of significant assistance to you.

Kind Regards,
8theme team

Hello, Thibaultcomte,

We appreciate your prompt response.

Navigate to your Dashboard, select ‘Updates’, and then click on “Check again” to refresh the update status.

Or download archives from this page – https://www.8theme.com/downloads/
Go to Dashboard > Plugins > Add new > Upload plugin > Choose plugin (downloaded from https://www.8theme.com/downloads) > Install now > click on “Replace current with uploaded” and the plugin will be updated on your site.
Go to Dashboard > Themes > Add new > Upload theme > Choose file > Install now > click on “Replace current with uploaded” and the theme will be updated on your site.

If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Kind Regards,
8theme team

Hello, HmirceaD,

We appreciate your prompt response.

Private Content.

Kind Regards,
8theme team

Hello, Coffeedog,

We appreciate your prompt response.

Should you prefer not to utilize the plugin, we kindly suggest reaching out to Google’s support team for further assistance regarding the code in question.

Kind Regards,
8theme team

Hello, Thibaultcomte,

Thank you for contacting us and for using XStore.

Please make sure that you are using 9.2.5 version of the theme, 5.2.5 version of XStore Core plugin, and 1.0.7 version of XStore White Label Branding.

Here is an example of settings from our test site – https://prnt.sc/4OlUdeqOOqiW > https://prnt.sc/6CkIdW8xsYEF > https://prnt.sc/qRH7jhwQkpHh

In case settings don’t work on your site, please provide temporary wp-admin and FTP access.

Thank you for your cooperation and we look forward to hearing from you soon.

Kind Regards,
8theme team

https://www.8theme.com/topic/my-license-doesnt-work-tell-me-what-to-do/

Hello, Rodlens Hora,

Thank you for using our theme and for your requests.

Please be informed that our support team, available via the forum, is equipped to assist you with any questions or issues pertaining to the current settings of the theme. Should you require additional features or enhancements, we kindly ask that you submit a detailed request to our development team https://www.8theme.com/taskboard/ (and other customers will be able to vote there is particular features should be added to further theme updates).

If you wish a developers team can personally assist you via customization service.
To get started, please follow this link to send your request with requirements – https://prnt.sc/PZkD4AEf27qO https://www.8theme.com/account/#etheme_customization_panel , and a detailed estimate for the customization work will be prepeared. Our goal is to create a design that aligns with your vision and enhances your website’s appearance and functionality.
Customize your website to suit your needs and make it stand out with expert dev team.

Thank you for your cooperation and understanding.

If you have any other questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Kind Regards,
8theme team