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Viewing 30 posts - 11,611 through 11,640 (of 68,227 total)
  • Avatar: Rose Tyler
    Rose Tyler
    Support staff
    December 19, 2023 at 15:07

    Hello, GTP,

    Thank you for reaching out to us with your inquiries about customizing the single product pages.
    We appreciate the opportunity to assist you in enhancing your website’s functionality and appearance. Please find the answers to your questions below:

    1/ For customizing the single product page, you have the option to utilize one of the following two builders:
    – Navigate to Theme Options > WooCommerce > Single Product Builder.
    – Use the Single Product Builder with Elementor, which you can learn more about here: https://www.8theme.com/documentation/xstore/xstore-builders/xstore-single-product-builder-with-elementor/.
    We encourage you to experiment with both options to determine which best suits your needs.

    2/ Regarding the button you referenced, are you referring to the one depicted in this screenshot: https://prnt.sc/08FR_UZsSnWu, as seen on the mobile panel?

    3/ Indeed, you can incorporate widgets into the single product sidebar by going to Appearance > Widgets in your dashboard.

    4/ Unfortunately, the feature you mentioned is not available at this time.

    5/ We invite you to explore the various settings accessible under Theme Options > WooCommerce > Shop > Products design to find the configuration that meets your requirements.

    6/ To achieve your desired outcome, you may combine the Single Product Builder with Custom CSS code.

    Kind Regards,
    8theme team

    Please contact administrator
    for this information.
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    December 19, 2023 at 14:39

    Hello, GTP,

    6/ a – yes.
    b- Certainly, we would like to direct your attention to the following screenshots for your perusal: https://prnt.sc/95VnrCqtTe0G https://prnt.sc/MnNEKaDl3IBC
    c – How do you set the current color?
    Sorry, but it requests additional customization.

    8/ a – Could you please provide an example for clarification?
    b – This can be achieved through custom CSS code or by means of further customization.
    c- Unfortunately, there is no default option available for this; however, it can be implemented with custom CSS code or additional customization.
    d – The solution would involve custom CSS code.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    December 19, 2023 at 14:21

    Hello, GTP,

    1/ We currently do not offer the feature you are inquiring about as a default option. However, should you proceed with its creation, please provide us with the URL of your site. Upon receipt, we will review the possibilities and assist you with the necessary Custom CSS code.

    2/ Theme Options > Styling/Colors > Container Background Color > White.

    3/ The Custom CSS code you referenced originates from our XStore demo.
    a – Custom CSS code only. We’ve created an example on your site in footer https://prnt.sc/czp6dD7_Ui_W > https://prnt.sc/6ZEyy6b3UP31
    b – the icon can be changed as shown on this screenshot – https://prnt.sc/bkMSo0bnph_e

    4/ Yes. Also, you will need to change the background color of the header area to Transparent. If you need the overlap effect for Home page only, use Multiple headers and create a custom header for the Front page https://youtu.be/BpeXfzNwkOc?feature=shared

    We appreciate your attention to these details and are here to provide further assistance as needed.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    December 19, 2023 at 13:46

    Hello,

    We apologize for any inconvenience caused. We have identified an issue with the item in question and have escalated it to our technical support team for thorough investigation and resolution. We hope to include a fix in the upcoming theme update.
    We kindly ask for your patience during this time.
    Should you have any further questions or concerns, please feel free to contact us. Our support team is readily available to provide you with the assistance you require.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    December 19, 2023 at 13:42

    Hello, @khurram virk,

    We hope this message finds you well.

    Please provide FTP access also.
    For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    December 19, 2023 at 13:36

    Hello, GTP,

    Thank you for getting in touch with us.

    2a) These formats can be used – https://prnt.sc/Jh-3nptjWskr
    2b) Custom CSS code can be used:

    body>.et-loader {
        background-color: rgba(217,241,225,0.7);
    }

    3) anchor https://elementor.com/help/create-anchor-links/https://elementor.com/help/menu-anchor-widget/

    7) We do not have this feature, unfortunately. Maybe Elementor plugin support will be able to assist you.

    8) https://xstore.8theme.com/elementor/demos/minimal-fashion02/image-comparison-element/

    9) https://xstore.8theme.com/elementor/demos/minimal-fashion02/modal-popup/ https://xstore.8theme.com/elementor/demos/minimal-fashion02/hotspot-element/

    We trust that the information provided will be of significant assistance to you.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    December 19, 2023 at 13:16

    Dear Saimana,

    Sorry, but your answer is a bit unclear to us.

    We can see the problem on your site but we do not have this problem on our test sites.

    We ask you to do the following tests:
    – disable all third-party plugins that are not included with XStore (https://www.8theme.com/documentation/xstore/plugins/included-plugins/). After doing so, please clear your browser’s cache and check again. It is possible that one of these additional plugins is causing the issue.
    – activate the parent theme (Appearance > Themes) and check how it works. The issue may be due to your custom code in the Child Theme.
    – edit any page, add Icon element https://prnt.sc/LVD_J0fwaybb, and check if the svg icon can work fine there.

    Let us know the results of these 3 tests together with FTP access.

    For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

    Warm regards,
    The 8Theme Team

    Please contact administrator
    for this information.
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    December 19, 2023 at 11:58

    Hello, Michael,

    We appreciate your prompt response.

    We kindly advise you to reach out to ThemeForest’s support team for assistance in this matter.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    December 19, 2023 at 11:44

    Hello, Michael,

    Thank you for reaching out to us.

    For your convenience, please review the refund policy at the following link: https://themeforest.net/page/customer_refund_policy
    Unfortunately, we can’t give you a refund if you bought the item by mistake. In this case, we could only offer our support and guide you with all the options that our theme has.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    December 19, 2023 at 11:15

    Hello, GTP,

    You’re welcome!

    1/ Yes, please – https://www.8theme.com/taskboard/

    2/ We kindly ask you to view this brief instructional video: https://gyazo.com/4595f8e7bfe18679fd9da830a3322939

    3/ We suggest that you reach out to the Elementor support team for further assistance.

    4/ Yes.

    6/ Please note that our theme does not provide settings for this particular feature. We recommend that you contact the support teams of Elementor and possibly WordPress for more guidance.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    December 19, 2023 at 08:45

    Hello, Azza,

    Thank you for contacting us and for using XStore.

    For your convenience, please navigate to Theme Options, then proceed to Header Builder, followed by Mobile Menu, and finally select One Page Menu to toggle it Off.

    We trust that the information provided will be of significant assistance to you.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    December 19, 2023 at 08:43

    Hello, Aeroengineer54,

    Thank you for contacting us and for using XStore.

    For your convenience, navigate to the following path within the theme settings: Theme Options > Header Builder > Mobile Menu > Dropdown Opening Action, and set it to ‘Off’.

    Should you require any further assistance, please do not hesitate to contact us.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    December 19, 2023 at 08:40

    Hello, HUSSTLE,

    We appreciate your prompt response.

    To further assist us in diagnosing the issue at hand, we kindly request that you conduct the following tests:

    1. Please verify the functionality when the Email Builder is completely disabled (navigate to XStore > Email Builder). We would appreciate it if you could inform us whether the problem persists after this action.

    2. Please test the system’s performance with all third-party plugins deactivated. This step is crucial to determine if any of these plugins could be influencing the system and contributing to the issue. We would be thankful for a report on the outcome of this test.

    Your cooperation in this matter is highly valued, and we look forward to your prompt feedback.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    December 19, 2023 at 08:14

    Hello, @Nazir,

    BE ATTENTIVE and don’t place the private information in the general message area because all the visitors have access to that information.
    We’ve edited your message and moved info into the Private Content area.

    To proceed further, we kindly request that you provide us with temporary FTP access.
    This should include the FTP host, username, password, port number, and encryption type. If you require assistance in creating these credentials, we advise that you contact your hosting provider for expert guidance and support.

    Thank you for your cooperation.

    Best Regards,
    The 8Theme Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    December 18, 2023 at 17:13

    Hello, Ryan,

    We are writing to inform you of some primary issues we have identified within our system, specifically concerning both the administrative backend and the frontend interfaces.
    1. Backend:
    – We have detected that the server performance is currently suboptimal.
    2. Frontend:
    – The server performance for the frontend is also found to be lacking.
    – We have encountered issues with image display. After switching themes, the situation seems to have improved. Previously, images were loading at a size of 300×300 pixels and were being stretched to 1700 pixels. The exact cause of this glitch is unclear.
    For your reference, here are screenshots depicting the default theme and the current theme:
    – Default theme: https://prnt.sc/f_ir2hYVYL72
    – XStore theme: https://prnt.sc/4-q4E0ZCHeZz
    – XStore previously: https://prnt.sc/4YP0pmqcKFqi

    To address these issues and enhance the overall performance, we recommend the installation of a caching solution, such as WP Rocket or W3 Total Cache.

    https://www.8theme.com/documentation/xstore/troubleshooting/how-to-speed-up-my-website/

    Best regards,
    The 8Theme Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    December 18, 2023 at 16:52

    Hello, Divorah,

    We kindly request that you provide us with temporary wp-admin and FTP credentials. This will enable us to conduct a thorough investigation of the issue at hand.

    Best Regards,
    The 8Theme Team

    Please contact administrator
    for this information.
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    December 18, 2023 at 16:50

    Hello, Adam,

    We appreciate your prompt response.

    1/ Please note that we do not give a guarantee for full theme compatibility with all existing 3rd party plugins. Sometimes, not always, you need additionally customize the theme or plugin to make them work together. Unfortunately, it’s not possible for the author to make the theme compatible with all the existing plugins and additional customization is outside the scope of our basic support.

    However, if you wish our developers team can personally assist you via our customization service.
    To get started, please follow this link to send us your requirements – https://prnt.sc/PZkD4AEf27qO https://www.8theme.com/account/#etheme_customization_panel , and we will prepare a detailed estimate for the customization work. Our goal is to create a design that aligns with your vision and enhances your website’s appearance and functionality.
    Customize your website to suit your needs and make it stand out with our expert dev team.

    2/ It seems the problem is related to “Apart from Products” Categories Appearance.
    This can’t be fixed, unfortunately. You need to select:
    – Change “Apart from Products” to “Merged with Products” for Categories Appearance via Theme options > WooCommerce > Product catalog.
    – Add additionaly 2 un-empty categories to fix the grid.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    December 18, 2023 at 16:21

    Hello, HUSSTLE,

    Thank you for choosing XStore as your WooCommerce WordPress theme.

    We would like to inform you that the Compare button you referenced is a feature provided by a third-party plugin currently active on your website https://prnt.sc/YCOO5svLTiED . To address this matter, you may either deactivate the plugin in question or reach out to the support team of the respective plugin for further assistance.

    Should you require any additional support or have further inquiries, please do not hesitate to contact us.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    December 18, 2023 at 16:15

    Hello, Nicolas,

    We appreciate you reaching out to us and for choosing XStore for your needs.

    To assist you further, could you kindly provide us with the URL of the page experiencing the issue, along with temporary wp-admin access credentials?

    Thank you for your cooperation.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    December 18, 2023 at 15:49

    Hello, Yasir Alam 8Theme,

    We appreciate you reaching out to us and for choosing XStore for your needs.

    Unfortunately, we are unable to view the example provided in the link (https://prnt.sc/M6rdtvYtyovY). To assist you more effectively, could you please furnish us with some screenshots? This will enable us to gain a clearer understanding of your request.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    December 18, 2023 at 15:47

    Hello, HmirceaD,

    Thank you for reaching out to us with your query regarding the alignment of variations on your product page created with the Elementor XStore builder.

    Could you please confirm if the following screenshot matches what you are attempting to achieve? https://prnt.sc/KV7I1eySPfGr

    Should this be the case, you may utilize the following custom CSS code:

    .product-type-variable .variations  th:first-child,  
    .product-type-variable .variations  tr:last-child td {
        display: contents;
    }

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    December 18, 2023 at 15:40

    Hello, Natali,

    We appreciate your prompt response.

    Please find below the custom CSS code for your use:

    .content-product .product-details .add_to_cart_button {
        display: none;
    }

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    December 18, 2023 at 15:38

    Hello, HUSSTLE,

    We appreciate your prompt response.

    The task has been completed through the modification of the header on the front page, as evidenced by the following screenshot: https://prnt.sc/Qils5YLfHfOz

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    December 18, 2023 at 15:04

    Hello, Alex91,

    Thank you for your swift reply.

    Please be informed that you can activate the XStudio Studio by navigating to Theme Options and then selecting General.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    December 18, 2023 at 15:03

    Hello, Natali,

    Thank you for reaching out to us with your request.

    Could you kindly provide the URL of the page corresponding to the view in your screenshot?

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    December 18, 2023 at 14:58

    Hello, HUSSTLE,

    Yes.

    If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    December 18, 2023 at 14:54

    Hello, @Michael Markou,

    We would like to inform you that we have successfully disabled the Header overlap feature by navigating to Theme Options and then to Header Builder.

    We kindly ask you to review the changes at your earliest convenience.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    December 18, 2023 at 14:46

    Hello, HUSSTLE,

    We would like to inform you that the color can be easily modified by navigating to the Header Builder. For your convenience, please refer to the following screenshot: https://prnt.sc/YL8BCA6dAA4H

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    December 18, 2023 at 14:38

    Hello, MAHDAR,

    We appreciate you reaching out to us.

    Currently, you have two available options:
    1. Contact the support team at WPML.
    2. Submit a request to our development team at the following link: https://www.8theme.com/taskboard/

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    December 18, 2023 at 14:13

    Hello, Despoina,

    We confirm that you may proceed as outlined in our previous response.

    Kind Regards,
    8theme team

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Viewing 30 posts - 11,611 through 11,640 (of 68,227 total)
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