Hello, Despoina,

Thank you for reaching out to us with your concern. We understand that it can be quite perplexing to see your products listed multiple times in your shop when you have only added them once. We would like to assure you that we are here to help resolve this issue.

To address this matter, we kindly suggest that you navigate to the Theme Options, proceed to WooCommerce, then Shop, and finally to Products Design, where you can disable the “Variations As Simple Products (Beta)” feature.

Should you require any further assistance, please do not hesitate to reach out.

Kind Regards,
8theme team

Hello,

11/ We would like to inform you that the SIZE GUIDE is a feature included within the Single Product Builder. Additionally, the Modal popup element is versatile and can be utilized for various purposes. For more details, please visit our demo at: https://xstore.8theme.com/elementor/demos/minimal-fashion02/design-elements/

12/ To achieve your desired outcome, we recommend referring to our comprehensive guide on using the XStore Single Product Builder with Elementor, available at: https://www.8theme.com/documentation/xstore/xstore-builders/xstore-single-product-builder-with-elementor/

13/ Please note that you have the option to implement Custom CSS code to customize your site further.

14/ We invite you to review the following screenshot at https://prnt.sc/k-Xnn67Ise63 and test the options provided in our guide to see if they meet your requirements: https://www.8theme.com/documentation/xstore/xstore-builders/xstore-single-product-builder-with-elementor/

15/ For insights on creating a fake sale popup, we encourage you to read the following article: https://www.8theme.com/documentation/docs/fake-sale-popup-2/. Please explore the available options and conduct tests as necessary.

16/ We regret to inform you that the feature you are inquiring about is not currently available.

17/ For examples of testimonials elements, please visit our demo page at: https://xstore.8theme.com/elementor/demos/minimal-fashion02/testimonials-element/

Kind Regards,
8theme team

Hello, GTP,

Thank you for reaching out to us with your inquiries about customizing the single product pages.
We appreciate the opportunity to assist you in enhancing your website’s functionality and appearance. Please find the answers to your questions below:

1/ For customizing the single product page, you have the option to utilize one of the following two builders:
– Navigate to Theme Options > WooCommerce > Single Product Builder.
– Use the Single Product Builder with Elementor, which you can learn more about here: https://www.8theme.com/documentation/xstore/xstore-builders/xstore-single-product-builder-with-elementor/.
We encourage you to experiment with both options to determine which best suits your needs.

2/ Regarding the button you referenced, are you referring to the one depicted in this screenshot: https://prnt.sc/08FR_UZsSnWu, as seen on the mobile panel?

3/ Indeed, you can incorporate widgets into the single product sidebar by going to Appearance > Widgets in your dashboard.

4/ Unfortunately, the feature you mentioned is not available at this time.

5/ We invite you to explore the various settings accessible under Theme Options > WooCommerce > Shop > Products design to find the configuration that meets your requirements.

6/ To achieve your desired outcome, you may combine the Single Product Builder with Custom CSS code.

Kind Regards,
8theme team

Hello, GTP,

1/ We currently do not offer the feature you are inquiring about as a default option. However, should you proceed with its creation, please provide us with the URL of your site. Upon receipt, we will review the possibilities and assist you with the necessary Custom CSS code.

2/ Theme Options > Styling/Colors > Container Background Color > White.

3/ The Custom CSS code you referenced originates from our XStore demo.
a – Custom CSS code only. We’ve created an example on your site in footer https://prnt.sc/czp6dD7_Ui_W > https://prnt.sc/6ZEyy6b3UP31
b – the icon can be changed as shown on this screenshot – https://prnt.sc/bkMSo0bnph_e

4/ Yes. Also, you will need to change the background color of the header area to Transparent. If you need the overlap effect for Home page only, use Multiple headers and create a custom header for the Front page https://youtu.be/BpeXfzNwkOc?feature=shared

We appreciate your attention to these details and are here to provide further assistance as needed.

Kind Regards,
8theme team

Hello, @khurram virk,

We hope this message finds you well.

Please provide FTP access also.
For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

Kind Regards,
8theme team

Dear Saimana,

Sorry, but your answer is a bit unclear to us.

We can see the problem on your site but we do not have this problem on our test sites.

We ask you to do the following tests:
– disable all third-party plugins that are not included with XStore (https://www.8theme.com/documentation/xstore/plugins/included-plugins/). After doing so, please clear your browser’s cache and check again. It is possible that one of these additional plugins is causing the issue.
– activate the parent theme (Appearance > Themes) and check how it works. The issue may be due to your custom code in the Child Theme.
– edit any page, add Icon element https://prnt.sc/LVD_J0fwaybb, and check if the svg icon can work fine there.

Let us know the results of these 3 tests together with FTP access.

For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

Warm regards,
The 8Theme Team

Hello, Michael,

Thank you for reaching out to us.

For your convenience, please review the refund policy at the following link: https://themeforest.net/page/customer_refund_policy
Unfortunately, we can’t give you a refund if you bought the item by mistake. In this case, we could only offer our support and guide you with all the options that our theme has.

Kind Regards,
8theme team

Hello, Azza,

Thank you for contacting us and for using XStore.

For your convenience, please navigate to Theme Options, then proceed to Header Builder, followed by Mobile Menu, and finally select One Page Menu to toggle it Off.

We trust that the information provided will be of significant assistance to you.

Kind Regards,
8theme team

Hello, HUSSTLE,

We appreciate your prompt response.

To further assist us in diagnosing the issue at hand, we kindly request that you conduct the following tests:

1. Please verify the functionality when the Email Builder is completely disabled (navigate to XStore > Email Builder). We would appreciate it if you could inform us whether the problem persists after this action.

2. Please test the system’s performance with all third-party plugins deactivated. This step is crucial to determine if any of these plugins could be influencing the system and contributing to the issue. We would be thankful for a report on the outcome of this test.

Your cooperation in this matter is highly valued, and we look forward to your prompt feedback.

Kind Regards,
8theme team

Hello, Ryan,

We are writing to inform you of some primary issues we have identified within our system, specifically concerning both the administrative backend and the frontend interfaces.
1. Backend:
– We have detected that the server performance is currently suboptimal.
2. Frontend:
– The server performance for the frontend is also found to be lacking.
– We have encountered issues with image display. After switching themes, the situation seems to have improved. Previously, images were loading at a size of 300×300 pixels and were being stretched to 1700 pixels. The exact cause of this glitch is unclear.
For your reference, here are screenshots depicting the default theme and the current theme:
– Default theme: https://prnt.sc/f_ir2hYVYL72
– XStore theme: https://prnt.sc/4-q4E0ZCHeZz
– XStore previously: https://prnt.sc/4YP0pmqcKFqi

To address these issues and enhance the overall performance, we recommend the installation of a caching solution, such as WP Rocket or W3 Total Cache.

https://www.8theme.com/documentation/xstore/troubleshooting/how-to-speed-up-my-website/

Best regards,
The 8Theme Team

Hello, Adam,

We appreciate your prompt response.

1/ Please note that we do not give a guarantee for full theme compatibility with all existing 3rd party plugins. Sometimes, not always, you need additionally customize the theme or plugin to make them work together. Unfortunately, it’s not possible for the author to make the theme compatible with all the existing plugins and additional customization is outside the scope of our basic support.

However, if you wish our developers team can personally assist you via our customization service.
To get started, please follow this link to send us your requirements – https://prnt.sc/PZkD4AEf27qO https://www.8theme.com/account/#etheme_customization_panel , and we will prepare a detailed estimate for the customization work. Our goal is to create a design that aligns with your vision and enhances your website’s appearance and functionality.
Customize your website to suit your needs and make it stand out with our expert dev team.

2/ It seems the problem is related to “Apart from Products” Categories Appearance.
This can’t be fixed, unfortunately. You need to select:
– Change “Apart from Products” to “Merged with Products” for Categories Appearance via Theme options > WooCommerce > Product catalog.
– Add additionaly 2 un-empty categories to fix the grid.

Kind Regards,
8theme team

Hello, Nicolas,

We appreciate you reaching out to us and for choosing XStore for your needs.

To assist you further, could you kindly provide us with the URL of the page experiencing the issue, along with temporary wp-admin access credentials?

Thank you for your cooperation.

Kind Regards,
8theme team

Hello, HmirceaD,

Thank you for reaching out to us with your query regarding the alignment of variations on your product page created with the Elementor XStore builder.

Could you please confirm if the following screenshot matches what you are attempting to achieve? https://prnt.sc/KV7I1eySPfGr

Should this be the case, you may utilize the following custom CSS code:

.product-type-variable .variations  th:first-child,  
.product-type-variable .variations  tr:last-child td {
    display: contents;
}

Kind Regards,
8theme team

Hello, HUSSTLE,

We appreciate your prompt response.

The task has been completed through the modification of the header on the front page, as evidenced by the following screenshot: https://prnt.sc/Qils5YLfHfOz

Kind Regards,
8theme team

Hello, Natali,

Thank you for reaching out to us with your request.

Could you kindly provide the URL of the page corresponding to the view in your screenshot?

Kind Regards,
8theme team