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Floating Navigation Panel not showing SVG icons

This topic has 8 replies, 2 voices, and was last updated 4 months, 1 weeks ago ago by Rose Tyler

saimana

Participant

December 17, 2023 at 15:31

This problem appear since I use the theme. Several times I try to enable and show social links there, but at the beginning icons appear on frontend. But when I see the site after several days they’re missing. Floating nav is positioned center right with SVG icon of Facebook, Instagram.
Here is a screenshot:
https://pasteboard.co/n7FFZXbsggMo.png

I thought it might be the hosting, now is on a different one, same conditions, I also thought it might be caching plugin, now is other one.

How to make icons working

#376924 Copied

7 Answers

Rose Tyler

Support staff

December 17, 2023 at 16:06

Dear Saimana,

We appreciate you reaching out to us and for choosing XStore for your needs.

Could you kindly furnish us with the URL of your website along with temporary wp-admin access credentials? This will enable us to assist you more effectively.

Warm regards,
The 8Theme Team

#376927 Copied

saimana

Participant

December 17, 2023 at 16:09

HI Rose, absolutely. Credentials provided in private content.

Please contact administrator
for this information.

#376928 Copied

Rose Tyler

Support staff

December 17, 2023 at 16:26

Dear Saimana,

We appreciate your prompt response.

We kindly request that you proceed with the deactivation of the additional authentication feature: https://prnt.sc/qmbNJh4G-Zjn

Thank you for your cooperation and we look forward to hearing from you soon.

Warm regards,
The 8Theme Team

#376931 Copied

saimana

Participant

December 17, 2023 at 16:27

Yes, sorry, now is disabled.

#376932 Copied

Rose Tyler

Support staff

December 18, 2023 at 10:38

Dear Saimana,

We have conducted a thorough review of our test environments and have not encountered the issue you described.
To assist you further, we kindly request that you verify whether the problem might be stemming from a third-party plugin or any custom code within your website.

Additionally, we suggest verifying the functionality of SVG files in other areas of your site to ensure they are operating correctly.

Warm regards,
The 8Theme Team

#376991 Copied

saimana

Participant

December 19, 2023 at 13:01

SVG-s are double tested. local and online. Optimized via https://jakearchibald.github.io/svgomg/

#377133 Copied

Rose Tyler

Support staff

December 19, 2023 at 13:16

Dear Saimana,

Sorry, but your answer is a bit unclear to us.

We can see the problem on your site but we do not have this problem on our test sites.

We ask you to do the following tests:
– disable all third-party plugins that are not included with XStore (https://xstore.helpscoutdocs.com/article/36-included-plugins). After doing so, please clear your browser’s cache and check again. It is possible that one of these additional plugins is causing the issue.
– activate the parent theme (Appearance > Themes) and check how it works. The issue may be due to your custom code in the Child Theme.
– edit any page, add Icon element https://prnt.sc/LVD_J0fwaybb, and check if the svg icon can work fine there.

Let us know the results of these 3 tests together with FTP access.

For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

Warm regards,
The 8Theme Team

Please contact administrator
for this information.

#377137 Copied
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