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I can’t buy “Ring” on my website due to Ring Size eror!!!

This topic has 8 replies, 2 voices, and was last updated 4 months, 1 weeks ago ago by Rose Tyler

Divorah

Participant

December 17, 2023 at 11:06

Hello Rose/Tony

I recently faced an issue on my website. When attempting to purchase a ring, clicking the “buy now” option doesn’t direct me to the checkout page; instead, it displays the following error: https://prnt.sc/JlzYTe5BFLuJ.
How can I go about resolving this issue?

#376909 Copied Theme version: 9.2.5 WooCommerce version: Niche market 04

7 Answers

Rose Tyler

Support staff

December 17, 2023 at 15:20

Dear Divorah,

We appreciate you reaching out to us and for choosing XStore for your needs.

To assist you effectively, we kindly request the following:

1. Verify that the issue you are experiencing is not a result of any third-party plugins or custom code implemented on your website.

2. Please provide the URL of the page where the problem is occurring, along with temporary administrative access to your WordPress dashboard.

Your cooperation is greatly valued, and we look forward to resolving your concern promptly.

Best Regards,
The 8Theme Team

#376923 Copied

Divorah

Participant

December 18, 2023 at 04:54

there is no issues in buying earring or pendant but when i try to purchase the ring, the error occur.

#376944 Copied

Rose Tyler

Support staff

December 18, 2023 at 08:55

Dear Divorah,

We appreciate your prompt response.

To assist us in identifying the root cause of the issue you are experiencing with the “Buy Now” feature, we kindly request that you temporarily deactivate all third-party plugins on your platform. This will allow us to determine if any of these plugins might be contributing to the problem at hand.

Please inform us of the outcome once you have performed this step, as it will greatly aid us in providing you with a suitable solution.

Thank you for your cooperation and understanding.

Best Regards,
The 8Theme Team

#376971 Copied

Divorah

Participant

December 18, 2023 at 16:12

I’ve followed all the steps as per your guidance, but unfortunately, my issue persists. Would you like me to provide access to the dashboard for you to investigate on your end?

#377052 Copied

Rose Tyler

Support staff

December 18, 2023 at 16:52

Hello, Divorah,

We kindly request that you provide us with temporary wp-admin and FTP credentials. This will enable us to conduct a thorough investigation of the issue at hand.

Best Regards,
The 8Theme Team

Please contact administrator
for this information.

#377059 Copied

Divorah

Participant

December 19, 2023 at 18:49

Hello, I am providing you the access of website’s deshboard. Please try to solve my issue as soon as possible

Thank you

Please contact administrator
for this information.

#377172 Copied

Rose Tyler

Support staff

December 20, 2023 at 08:39

Hello, Divorah,

Thank you for your prompt response.

We have taken the step of activating the default WooCommerce theme, Storefront, on your website and have temporarily disabled the XStore and XStore Core plugins. Subsequently, we conducted a test on the product page and documented the results, which can be viewed here: https://prnt.sc/a0XsI2gZJF_2.

The test results indicate that the issue you are experiencing is not related to our theme. Therefore, we kindly suggest that you reach out to WooCommerce support https://wordpress.org/support/plugin/woocommerce/ to inform them that the problem persists even with the Storefront theme.

Please understand that our assistance is limited to issues directly caused by our theme. We trust that WooCommerce support will be able to provide you with the necessary help to resolve this matter.

We appreciate your understanding and are here to support you with any theme-related inquiries.

Best Regards,
The 8Theme Team

#377207 Copied
Tagged: efficient wordpress solutions, fix wordpress theme issues, reliable woocommerce help, resolve woocommerce issues, ring purchase error solution, woocommerce ring size error, wordpress theme support
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I can’t buy “Ring” on my website due to Ring Size eror!!!

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