Hello, Despoina,

We appreciate your prompt response.

We are pleased to inform you that we have successfully installed the Loco Translate plugin on your website. https://www.8theme.com/documentation/xstore/theme-translation/base-theme-translation/.

To edit the translations, navigate to ‘Loco Translate’ in your WordPress dashboard, then select ‘Themes’, choose ‘XStore’, and proceed to ‘edit translation’. Similarly, for plugin translations, go to ‘Loco Translate’ > ‘Plugins’ > ‘XStore Core’ > ‘edit’.

Should you require any further assistance, please do not hesitate to contact us.

Kind Regards,
8theme team

Hello, Francesco Azzaro,

Thank you for your swift reply.

We kindly request that you enable the “Always Load ‘Wc-Cart-Fragments'” feature, which can be found under Theme Options > Speed Optimization. Please proceed with this action and observe the functionality thereafter.

We would be grateful if you could inform us of the outcome following this adjustment.

Kind Regards,
8theme team

Hello, Ryan,

We appreciate you reaching out to us.

Kindly provide us with FTP access credentials rather than CPanel access.

For instructions on how to create FTP access, we recommend that you consult with your hosting provider. They will be able to guide you through the necessary steps.

Furthermore, we suggest inquiring with your hosting provider about any server-side support that may be available to assist you with the speed problem.

Kind Regards,
8theme team

Hello, MAHDAR,

Thank you for contacting us and for using XStore.

We kindly request that you attempt the solution provided in the following discussion: https://www.8theme.com/topic/problems-variation-swatches-design-cart-button-radius-mobile-devices/#post-356325

Kind Regards,
8theme team

Dear Saimana,

We have conducted a thorough review of our test environments and have not encountered the issue you described.
To assist you further, we kindly request that you verify whether the problem might be stemming from a third-party plugin or any custom code within your website.

Additionally, we suggest verifying the functionality of SVG files in other areas of your site to ensure they are operating correctly.

Warm regards,
The 8Theme Team

Hello, @Nazir,

Thank you for getting in touch with us.

We kindly request that you grant us temporary wp-admin access in order to review your settings and offer the necessary assistance.

Best Regards,
The 8Theme Team

Hello, GTP,

Thank you for contacting us and for using XStore.

We kindly request that you post your inquiries through separate threads – https://www.8theme.com/forums/xstore-wordpress-support-forum/ . This approach will facilitate our communication and allow various specialists to better focus on your needs.

1/ For configuring a Sticky header in the Header Builder, you may refer to this screenshot for guidance: https://prnt.sc/_BRvMT0C2ClO

2/ To adjust the Footer layout and enable the Sliding Effect, navigate to Theme Options > Footer.

3/ Custom CSS code was used on our demos, for example:

 .et-menu-list .subitem-title-holder a:before,.et-slider-button-underline-hover .slide-button:before,.banner-button-underline-hover .banner-button:before,.el-button-underline-hover .elementor-button-text:before {
                content: '';
                height: 2px;
                width: 0;
                right: 0;
                position: absolute;
                transition: width .2s ease-in-out;
                bottom: -4px;
                background: var(--et_active-color,currentColor)
            }
            .et-menu-list .subitem-title-holder a:before,.et-slider-button-underline-hover .slide-button:before {
                bottom: 0
            }
            .et-menu-list .subitem-title-holder a:hover:before,.et-slider-button-underline-hover .slide-button:hover:before,.banner-button-underline-hover .banner-button:hover:before,.el-button-underline-hover .elementor-button-text:hover:before {
                width: 100%;
                right: auto
            }

Please be aware that we cannot assume responsibility for external third-party sites.

4/ The Header overlap feature can be enabled through the Header Builder. For an example, please visit: https://xstore.8theme.com/elementor2/luxury-jewelry/

5/ Unfortunately, if the footer was created using a static block, the option you are inquiring about is not available.

Kind Regards,
8theme team

Hello, Armatactica,

Thank you for your detailed response. We wish you success in your business endeavors.

Kind Regards,
8theme team

Hello,

Thank you for getting in touch with us.

We kindly request that you download the necessary files via the following link: https://we.tl/t-FxivhJClmA

Kind Regards,
8theme team

Hello, @beautyzone,

Thank you for getting in touch with us.

According to your choice to use the Single Product Builder, there is a fully different structure of actions. Most of them are coming from XStore theme/XStore Core. So that default woocommerce actions will not work normally, because if they would then there could not be such customizable options to use for the builder.
List of actions:

etheme_woocommerce_template_single_title
etheme_woocommerce_template_single_rating
etheme_woocommerce_template_single_price
etheme_woocommerce_template_single_excerpt
etheme_woocommerce_template_single_add_to_cart
etheme_woocommerce_template_single_meta
etheme_woocommerce_template_woocommerce_breadcrumb
woocommerce_share
etheme_woocommerce_template_single_sharing
etheme_woocommerce_show_product_images
etheme_woocommerce_output_product_data_tabs
etheme_woocommerce_output_upsell_products
etheme_woocommerce_output_cross_sells_products
etheme_woocommerce_output_related_products
etheme_product_single_size_guide
etheme_product_single_size_guide
etheme_product_single_button
etheme_product_single_widget_area_01
etheme_product_single_custom_html_01
etheme_product_single_custom_html_02
etheme_product_single_custom_html_03
etheme_product_single_additional_custom_block
etheme_product_single_product_description
etheme_product_single_wishlist
etheme_product_single_compare

Contact support of the plugin and ask if there is anything they can sagest.

Please note that we do not give a guarantee for full theme compatibility with all existing 3rd party plugins. Sometimes, but not always, you need additionally customize the theme or plugin to make them work together. Unfortunately, it’s not possible for the author to make the theme compatible with all the existing plugins and additional customization is outside the scope of our basic support.

However, if you wish our developers team can personally assist you via our customization service.
To get started, please follow this link to send us your requirements – https://www.8theme.com/account/#etheme_customization_panel https://prnt.sc/PZkD4AEf27qO , and we will prepare a detailed estimate for the customization work. Our goal is to create a design that aligns with your vision and enhances your website’s appearance and functionality.

Customize your website to suit your needs and make it stand out with our expert dev team.

Best regards,
The 8Theme Team

Dear Saimana,

We appreciate your prompt response.

We kindly request that you proceed with the deactivation of the additional authentication feature: https://prnt.sc/qmbNJh4G-Zjn

Thank you for your cooperation and we look forward to hearing from you soon.

Warm regards,
The 8Theme Team

Hello, ProdbyDaan,

Thank you for getting in touch with us.

As we can see, your Cart page uses the default WooCommerce shortcode.
Please verify that the issue you are experiencing is not a result of any third-party plugins or custom code implemented on your website.

Thank you for your cooperation and we look forward to hearing from you soon.

Kind Regards,
8theme team

Dear Muhamed,

We appreciate you reaching out to us and for choosing XStore for your needs.

To assist you further, could you kindly provide us with the URL of your website along with temporary wp-admin access credentials? This will enable us to investigate the issue you are experiencing.

Additionally, we would be grateful if you could elaborate on the specific problem you are encountering. Providing us with detailed steps on how to replicate the issue on your site would be immensely helpful.

Thank you for your cooperation. We look forward to resolving your concerns promptly.

Kind Regards,
8theme team

Hello, Alex91,

Thank you for contacting us and for using XStore.

Please be informed that the section you referenced can be imported through the XStore Studio. For your guidance, you may refer to the following screenshot: https://prnt.sc/RcegcgOe8Ep7. Additionally, detailed instructions are available in our documentation here: https://www.8theme.com/documentation/xstore/xstore-features/xstudio-feature-of-xstore-wordpress-theme/.

We have successfully uploaded the lottie .json files for your convenience. You may download them using the provided link: https://we.tl/t-imX3QwvjhH

Kind Regards,
8theme team

Hello, Rakibul,

We appreciate you reaching out to us and for your patronage of XStore.

For displaying a list of categories, we suggest utilizing the element found at the following link: https://prnt.sc/LRE-qMAsHdxm

Provide temporary wp-admin access and we will help you.

We trust you will find this guidance useful.

Kind Regards,
8theme team