Hello, ProdbyDaan,

Thank you for reaching out to us with your concern.

We have checked your site and found that there is a memory error – https://prnt.sc/D7kEN7YuBG-c Your hosting provider should be able to help you fix it.

Best Regards,
8Theme’s Team

Hello, AACoffee,

Private Content

Best Regards,
8Theme’s Team

Hello, Taalaki Abaya,

Thank you for reaching out to us with your inquiries regarding theme customization. We’re here to assist you every step of the way.

Regarding the child theme setup, it’s normal to start with just the functions.php and screenshot.png files.
XStore theme does not impose any limitations on the functionality of child themes; they operate in the same manner as they would with any other WordPress theme. For additional information, we recommend consulting the WordPress support resources.

Regarding the uploading of custom fonts, this can be accomplished through the Dashboard. You may refer to the following screenshot for guidance: https://prnt.sc/q8HwVBv-V5uq

For removing or deactivating dropdown pages within the shop menu item https://prnt.sc/fHlliY_lJ7LS , can typically be managed through the WordPress dashboard under Appearance > Menus. Here you can edit the menu structure and remove any unwanted items.

The cart icon from the Header can be removed via Theme Options > Header Builder https://prnt.sc/WqwK2pwm0jkK

Implementing temporary customizations, can be done by custom CSS or by editing the theme’s template files within your child theme. To replace the “Add to Cart” button with a “Buy Now” button, you would need to override the appropriate template files in your child theme and add the necessary links for WhatsApp and Facebook Messenger. This will likely involve custom development.
Please note that these customizations you are looking for can be complex and may require a good understanding of WordPress theme development and possibly some custom JavaScript for the messaging functionality. If you are not comfortable with these changes, we recommend hiring a professional developer to assist you.

Additional customization in files is outside the scope of our basic support.
However, if you wish our developers team can personally assist you via our customization service (paid). To get started, please follow this link to send us your requirements – https://www.8theme.com/account/#etheme_customization_panel , and we will prepare a detailed estimate for the customization work. Our goal is to create a design that aligns with your vision and enhances your website’s appearance and functionality.
Customize your website to suit your needs and make it stand out with our expert dev team.

We hope this information is helpful.

Best Regards,
8Theme’s Team

Hello, Razr1911,

Thank you for contacting us and for using XStore.

We kindly ask that you submit your requests directly to our Taskboard, which can be found at https://www.8theme.com/taskboard/. This will ensure that our development team can review them.

Best Regards,
8Theme’s Team

Hello, Isotto,

Thank you for contacting us and for using XStore.

We recommend that you disable all third-party plugins that are not included with XStore (https://www.8theme.com/documentation/xstore/plugins/included-plugins/). After doing so, please clear your browser’s cache and check again. It is possible that one of these additional plugins is causing the issue.

If the problem persists, we suggest switching to the Parent theme if you are currently using the Child Theme on your site. After clearing the cache, check again. The issue may be due to your custom code in the Child Theme.

Should the issue continue, please keep all third-party plugins deactivated on your site and allow us permission to debug your site. This includes deactivating all third-party plugins and on-site customization. This will enable us to investigate and assist you more effectively.

Please ensure that you have a complete backup of your site before proceeding.

Best Regards,
8Theme’s Team

Hello, TechZiz,

We regret to hear it. Please inform us if there is any way in which we can be of assistance to you.

Best Regards,
8Theme’s Team

Hello, Brunos,

Thank you for contacting us and for using XStore.

To remove the breadcrumbs section from single product page, please navigate to Theme Options, then select WooCommerce (Shop), followed by Single Product Builder, and proceed to delete the section containing the breadcrumbs – https://prnt.sc/bcB1Q9kwDn89

Best Regards,
8Theme’s Team

Hello, TechZiz,

You can activate XStore now.

Best Regards,
8Theme’s Team

Hello, AACoffee,

We would like to suggest a provisional measure to address your concern. Kindly navigate to Theme Options, then proceed to WooCommerce, followed by Checkout, and finally to the First/Last Name Fields section. There, please disable the Merge option.

We trust this will serve as an effective temporary solution.

Best Regards,
8Theme’s Team

Hello, AdamM,

We kindly request that you initiate a new discussion thread for your inquiries.

Warm regards,
The 8Theme Team

Hello, Mirek,

Thank you for contacting us and for using XStore.

We kindly suggest that you review the following article for guidance on the matter you’ve inquired about: https://yoast.com/help/warning-about-missing-return-policy-info/. Additionally, we recommend seeking further information on the internet, as your question does not pertain specifically to our theme, and general online resources may prove to be beneficial.

Best Regards,
8Theme’s Team

Hello, Zenoshk,

Thank you for contacting us and for using XStore.

Please check this topic https://www.8theme.com/topic/no-choice-of-currency-and-language-as-in-the-demo/ or this article – https://www.8theme.com/documentation/docs/xstore-currency-switcher/

We hope this information is helpful.

Best Regards,
8Theme’s Team

Hello,

Thank you for contacting us and for using XStore.

Upon review, we are pleased to inform you that the image on the ‘My Account’ page of your website is indeed visible. You can view the screenshot for confirmation at the following link: https://prnt.sc/srYsuGleKa6M.

Please check this topic also – https://www.8theme.com/topic/my-account-avatar-no-change-from-dashboard/

Should you require any further assistance, please do not hesitate to contact us.

Best Regards,
8Theme’s Team

Hello, AdamM,

Thank you for reaching out to us for assistance. We’re sorry to hear that you’re experiencing difficulties with importing demo content and encountering a 500 Internal Server Error when attempting to create a new menu, among other things.

We recommend checking the following:
– Ensure that your hosting environment meets the minimum requirements for the theme https://www.8theme.com/documentation/xstore/theme-installation/xstore-theme-requirements/
– Increase the PHP memory limit and execution time if they are set too low.
– Check the error logs on your server for any specific error messages that could provide more insight into the issue.

500 Internal server error means that there is some Fatal error in PHP script or on the server side. You can turn on debug mode in WordPress to see the error https://codex.wordpress.org/Debugging_in_WordPress
If it will not show any errors then contact your hosting providers and ask them to give you a server error log to check what is wrong.

Let us know the results and provide temporary wp-admin access, in case any further assistance is needed from our side.

Best Regards,
8Theme’s Team

Hello, TechZiz,

We appreciate your prompt response.

Please check the Private Content area.

Best Regards,
8Theme’s Team