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Viewing 30 posts - 10,501 through 10,530 (of 68,227 total)
  • Avatar: Rose Tyler
    Rose Tyler
    Support staff
    February 7, 2024 at 08:31

    Hello, Razr1911,

    We appreciate your prompt response.

    1/ The next custom CSS code can be used to set border-radious:

    .etheme-product-grid-image img, .content-product .product-content-image img {
        border-radius: 10px;
    }
    .products-grid .product-details .quantity-wrapper .button, .product-slide .product-details .quantity-wrapper .button,
    .etheme-product-list-button {
        border-radius: 10px;
    }
    div.quantity > .minus, td.quantity > .minus{
        border-radius: 10px 0 0 10px;
    }
    div.quantity > .plus, td.quantity > .plus {
        border-radius: 0px 10px 10px 0px;
    }

    If this doesn’t work, please provide URL of the page where it is.

    2/ We can’t find the category you mentioned – https://prnt.sc/djIGgpQ83vcW , so please provide the URL of the category page.

    Thank you for your cooperation and we look forward to hearing from you soon.

    Best Regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    February 7, 2024 at 08:15

    Hello, Marco A Jimenez,

    We’ve recorded a short video, please check it in the Private Content area.

    Best Regards,
    8Theme’s Team

    Please contact administrator
    for this information.
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    February 6, 2024 at 17:15

    Hello, TheOne,

    We wish to inform you that there appears to be a default padding setting applied to the container. We kindly ask you to review the screenshots provided in the Private Content area for further details.

    Kind Regards,
    8theme team

    Please contact administrator
    for this information.
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    February 6, 2024 at 17:04

    Hello, Stanley87,

    Thank you for reaching out to us with your query regarding the Ajaxify lazy loading feature on Xstore elements.

    Edit page content using Elementor > disable lazy loading – https://prnt.sc/g7uE_sPQ7om2 and change “Image Loading Type” in Theme Options > Speed Optimization from “Lazy” to “Default”.

    If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

    Best Regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    February 6, 2024 at 16:58

    Hello, TheOne,

    We appreciate your prompt response.
    https://prnt.sc/LP6akXcZAl0U – as we can see you are editing the Home page right now. Could you please close the editor?

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    February 6, 2024 at 16:10

    Hello, TheOne,

    We are currently experiencing difficulty accessing the login page and suspect that an IP restriction may be the cause. We kindly request that you consider disabling any such restrictions to allow us to proceed with our necessary tasks.

    Thank you for your attention to this matter. We appreciate your prompt assistance.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    February 6, 2024 at 16:07

    Hello, Hafunerix,

    You’re welcome!

    .woocommerce-tabs.type-accordion .wc-tabs .wc-tab {
        padding-left: 0px;
        padding-right: 0px;
    }

    Best regards,
    The 8Theme Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    February 6, 2024 at 15:14

    Hello, @Benny Wong,

    Thank you for your response.

    If you have any other questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you – https://www.8theme.com/forums/xstore-wordpress-support-forum/

    Best regards,
    The 8Theme Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    February 6, 2024 at 14:50

    Hello, TheOne,

    We appreciate your prompt response.

    Please provide temporary wp-admin access also.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    February 6, 2024 at 14:39

    Hello, TheOne,

    Thank you for contacting us and for using XStore.

    To assist you further, may we kindly request that you provide us with the URL of your website?

    Thank you for your cooperation.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    February 6, 2024 at 14:12

    Hello,

    Good morning and thank you for reaching out to us with your concern.

    You can edit the content of the site header for mobile via Theme Options > Header Builder > Mobile Header. HTML elements of the builder allow showing static blocks, for example, you create a static block using Elementor plugins and then show it in the header for mobile.

    We hope this information is helpful.

    Best Regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    February 6, 2024 at 13:08

    Hello, Hafunerix,

    Thank you for contacting us and for using XStore.

    1/ This is Poppins already – https://prnt.sc/rlMHX6gw-umL
    If you want to change the font-weight, the next custom CSS code can be used:
    .single-product .woocommerce-variation-price {font-weight: 700;}

    2/

    .single-product .button.disabled {
        opacity: 1;
    }

    3/ Please try to add the next code in Theme Options > Theme custom CSS > Desktop:

    .single-product-builder form.cart {
        margin: 0px;
    }

    Best regards,
    The 8Theme Team

    Please contact administrator
    for this information.
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    February 6, 2024 at 13:01

    Hello, TheOne,

    Private Content

    Kind Regards,
    8theme team

    Please contact administrator
    for this information.
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    February 6, 2024 at 12:05

    Hello, TheOne,

    We appreciate your prompt response.

    1/ Yes.

    2/ 1 license, you can see it on your account page – https://www.8theme.com/account-user/?user_id=14311

    As was mentioned, if on the real site you are using another license, deactivate the domain on this page https://www.8theme.com/account-user/?user_id=14311 and then re-activate the theme on your site XStore > Welcome panel, after that information on https://www.8theme.com/account-user/?user_id=14311 will be updated.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    February 6, 2024 at 11:54

    Hello, TheOne,

    We asked you to add all codes to your account, but f2e4ca6f-171d-4375-9cda-29f8******** has not been added yet.

    Via your account, you can unregister licenses and make registrations according to your needs.

    Please check all licenses and let us know once it is sorted, so real activations are the same as activations on your account page. Once this is done we will check and confirm this from our side too.

    Thank you for your cooperation.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    February 6, 2024 at 11:46
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    February 6, 2024 at 11:00

    Hello, Phoenixtalia,

    We appreciate you taking the time to contact us regarding your concern.

    Please be advised that you can disable the sound notification for the Fake Sale Popup by following these steps:

    1. Navigate to XStore > Sales Booster > Fake Sale Popup.
    2. Turn the Sound Notification option to ‘Off’.

    For your convenience, we have provided a screenshot illustrating this process: https://prnt.sc/45WrmGYxtXNZ

    Should you require any further assistance, please do not hesitate to reach out to us.

    Best Regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    February 6, 2024 at 10:40

    Dear Fabio,

    Thank you for reaching out to us and for using the XStore theme for your e-commerce website. We appreciate you taking the time to detail the issues you’ve been encountering with the AMP functionality.

    Please post your requests on this page – https://www.8theme.com/taskboard/ , so our dev team read them.
    At present, we are unable to provide a definitive date for the next update, as our team is currently engaged with other priorities. However, we encourage you to advance your request via the Taskboard to facilitate attention.

    Based on our experience with other clients who use the WPRocket cache plugin we recommend the following solution: If you have enabled the ‘Load JavaScript deferred’ option, it is necessary to also activate the ‘Combine JavaScript files’ option. Should you encounter any difficulties enabling the ‘Combine JavaScript files’ option, please consider disabling the ‘Load JavaScript deferred’ option as shown here: https://prnt.sc/26d546e.
    If the above solution does not resolve your issue, we kindly suggest reviewing this informative article from WPRocket: https://docs.wp-rocket.me/article/1326-using-amp-plugins. For additional support and personalized assistance, please do not hesitate to reach out to the WPRocket support team directly.

    Best Regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    February 6, 2024 at 10:32

    Hello, Kultakuume,

    We would like to inform you that the issues in question are not critical. Rather, they should be considered as recommendations for more efficient coding practices.

    Best Regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    February 6, 2024 at 09:59

    Hello, Razr1911,

    Thank you for contacting us and for using XStore.

    Could you please provide temporary wp-admin access?

    Best Regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    February 6, 2024 at 09:50

    Hello, @Benny Wong,

    We appreciate your prompt response.

    Private Content

    Best regards,
    The 8Theme Team

    Please contact administrator
    for this information.
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    February 6, 2024 at 09:28

    Hello, Marco A Jimenez,

    We would like to express our gratitude for your swift response to our previous communication.

    Upon reviewing the screenshot you provided, we observed that it depicts the desktop version of the interface (https://prnt.sc/0d8aO_IMtsuC). For our purposes, we kindly request that you select the mobile version instead. The correct view can be accessed via the following link: https://prnt.sc/rfKFczRUnE1Q.

    We appreciate your cooperation in this matter.

    Best Regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    February 6, 2024 at 09:25

    Hello, Rich Kil,

    Thank you for reaching out and for choosing XStore for your needs.

    It appears that your inquiry may be related to something that is not specifically tied to our theme. Have you already tried implementing this with another theme, for example, when the default WooCommerce theme – Storefront – is activated? We recommend that you investigate how to achieve your goal using the default WooCommerce theme, as it is likely to work similarly with our theme. Our theme does not impose restrictions or require separate configurations for such functionalities.

    If you have any further questions or require additional assistance, please do not hesitate to contact us.

    Best Regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    February 6, 2024 at 08:16

    Hello, Seainfotech,

    We appreciate you reaching out to us and for choosing XStore for your needs.

    For future inquiries, we kindly ask that you initiate new topics for each question you may have by visiting our support forum: https://www.8theme.com/forums/xstore-wordpress-support-forum/.

    Regarding the question you have posed, we suggest that you seek assistance directly from the WooCommerce support team, as it pertains to their area of expertise in e-commerce. You can contact them here: https://wordpress.org/support/plugin/woocommerce/.

    Thank you for your understanding and cooperation.

    Warm regards,
    The 8Theme Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    February 5, 2024 at 16:58

    Hello, Brunos,

    We appreciate your prompt response.

    For these requests, it is indeed necessary to utilize custom CSS code.

    Best Regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    February 5, 2024 at 16:56

    Hello, Stephan,

    Thank you for reaching out to us with your query.

    To address your query, please navigate to Theme Options, then select Footer, followed by Footer Layout, and finally, set the Demo Blocks to ‘Off’.

    Alternatively, if you could grant us temporary access to your wp-admin, we would be more than happy to review the settings directly on your website.

    Should you require further assistance or if you encounter any issues, please do not hesitate to contact us. We are here to help ensure your website looks exactly as you wish.

    Best Regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    February 5, 2024 at 16:07

    Hello, Brunos,

    Thank you for reaching out to us with your query.

    We understand that you are seeking clarity on whether using the YellowPencil plugin for custom CSS edits, when similar modifications could potentially be made through the Xstore Theme options, has any impact on your website’s performance or may cause conflicts.

    It’s great to hear that you are making the most of the YellowPencil plugin to tailor your website’s design to your liking. While YellowPencil is a powerful tool for visual customization, it is generally advisable to use the built-in theme options provided by Xstore whenever possible. This is because the theme options are optimized to work seamlessly with the theme’s core features, ensuring maximum compatibility and performance.

    Using custom CSS through YellowPencil or other methods is perfectly fine and shouldn’t inherently slow down your website or cause conflicts. However, it is important to note that excessive use of custom CSS can lead to a more complex codebase, which might be harder to manage in the long run. Additionally, if the theme options already include the customization you need, it’s more efficient to use those options as they are likely to be better integrated with the theme’s overall design and functionality.

    If you are unsure whether a particular customization is available within the Xstore Theme options, we encourage you to explore the theme documentation or reach out to our support team for guidance. We are here to assist you in making the most of the theme’s capabilities and ensuring your website runs smoothly.

    Should you have any further questions or require assistance, please do not hesitate to contact us.

    Best Regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    February 5, 2024 at 16:02

    Hello, Qilah,

    Thank you for reaching out to us with your query.

    For the outcome you are seeking, we kindly suggest utilizing the XStore Sliders: https://prnt.sc/iGC2dBP_P-8h

    We hope this information is helpful.

    Best Regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    February 5, 2024 at 15:57

    Hello, Mohammad Ali,

    We appreciate your prompt response.

    We are pleased to inform you that we have completed the editing of the home page and the selected template. You can review the changes at the following link: https://prnt.sc/8MoapYWZ3jhf.

    Please take a moment to check the updated content at your earliest convenience.

    Best Regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    February 5, 2024 at 15:54

    Hello, ProdbyDaan,

    Thank you for letting us know.

    If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

    Best Regards,
    8Theme’s Team

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    Viewing 10,530 results - 10,501 through 10,530 (of 68,227 total)
Viewing 30 posts - 10,501 through 10,530 (of 68,227 total)
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