I need to hard refresh the website for everything I do

This topic has 6 replies, 2 voices, and was last updated 4 months, 3 weeks ago ago by Rose Tyler

  • Avatar: ziga32
    ziga32
    Participant
    February 3, 2024 at 18:18

    For every change, I need to hard refresh the website with Shift+F5. That is even more inconveniant on mobile, where there is no hard refresh. I can only see the changes if I look in incognito mode, and then for every change I need to close incognito mode and open a new one.

    Funny thing is, I don’t use any caching plugin, I don’t use server caching ans I don’t use any CDN. I have all the sites on the same server and this is the only one with this problem.

    I have not touched Speed Optimization either.

    What can I do?

    5 Answers
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    February 4, 2024 at 09:43

    Hello, Ziga32,

    We are writing to express our gratitude for reaching out to us. To assist you further, we kindly request that you provide us with temporary administrative access to your WordPress dashboard. This will enable us to review your settings and address your concerns with the utmost efficiency.

    Please ensure that the credentials you share are for a temporary account, which you can delete after we have completed our review.

    Thank you for your cooperation and trust in our team. We look forward to resolving your issue promptly.

    Best Regards,
    8Theme’s Team

    Avatar: ziga32
    ziga32
    Participant
    February 4, 2024 at 11:36

    thank you

    Please contact administrator
    for this information.
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    February 4, 2024 at 13:36

    Hello, Ziga32,

    We appreciate your prompt response.

    Kindly proceed to Xstore > Theme Options > Speed Optimization. Once there, please locate and select Menu Dropdown Cache, Menu Cache, Static Blocks Cache, and Remove Query Strings From Static Resources. Subsequently, turn off these options.

    Best Regards,
    8Theme’s Team

    Avatar: ziga32
    ziga32
    Participant
    February 4, 2024 at 14:42

    I found these, but I have all this turned on in my other stores and it works just fine?

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    February 4, 2024 at 15:22

    Hello, Ziga32,

    We kindly request that you conduct this task as a test and inform us of the outcome. Should the issue persist, we would appreciate it if you could capture a video demonstrating the problem and share it with us.

    Best Regards,
    8Theme’s Team

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