Hello, Lew-shop,

Thank you for getting in touch with us.

Upon reviewing the screenshot you have provided, we confirm that all available options have been displayed. Regrettably, there are no further alternatives at this time.

We kindly ask that you consider submitting this as a feature request for future updates of our theme. Your input is valuable, and we encourage you to share your suggestion on our task board at the following link: https://www.8theme.com/taskboard/

We appreciate your understanding!

Warm regards,
The 8Theme Team

Hello, Onebestmetin,

Thank you for contacting us and for using XStore.

We kindly request that you grant us temporary wp-admin access in order to review your settings. Your cooperation is greatly appreciated.

Best Regards,
The 8Theme Team

Hello, Atipikall,

Thank you for reaching out to us with your query regarding the customization of your Elementor Products Archive template.

1/ Please review the following article for guidance on customizing the Products Archive with Elementor: https://www.8theme.com/documentation/xstore/xstore-builders/xstore-products-archive-builder-with-elementor/
2/ To ensure proper functionality, we kindly ask you to disable caching by navigating to Xstore > Theme Options > Speed Optimization in your dashboard. There, you should locate the options for Menu Dropdown Cache, Menu Cache, Static Blocks Cache, and Remove Query Strings From Static Resources and disable them.
3/ Edit the archive page template by using Elementor. For visual assistance, please refer to this screenshot: https://prnt.sc/xjDAkCx0Ti6S
4/ If the issue persists, we would require the URL of your live site along with temporary wp-admin access credentials. This will enable us to review your settings and provide more targeted support.

We are committed to ensuring a smooth and efficient resolution to your issue. Should you have any further questions or require additional assistance, please do not hesitate to reach out.

Best Regards,
8Theme’s Team

Hello,

We regret to inform you that we are currently unable to review your website as it appears to be restricted. Kindly disable any access restrictions at your earliest convenience and provide us with temporary administrative credentials. This will enable us to examine the issue more thoroughly. The website in question is: https://prnt.sc/RX98XmOFXYFK

Refresh is required. Should it not resolve the issue, please consider deactivating the Mobile Optimization feature located within the Theme Options under the General section. After making these changes, remember to clear your cache and verify the outcome.

Kind Regards,
8theme team

Hello, Brunos,

Thank you for reaching out to us with your request.

1/ https://www.8theme.com/topic/how-to-show-category-description-on-category-page/

2/ Header Builder > Search https://prnt.sc/43B2RxKDFGzC

If you have any additional questions or if there’s anything else we can help you with, please don’t hesitate to let us know.

Best Regards,
8Theme’s Team

Hello,

We appreciate your prompt response.

We can’t log in using the URL you provided – https://prnt.sc/1uBuEZlh-4mQ Please check.

Best Regards,
8Theme’s Team

Hello,

We kindly request that you verify whether the issue you are experiencing is due to a third-party plugin on your website or a caching problem. Should the issue persist after this check, we would appreciate it if you could provide us with FTP access credentials to allow us to investigate the matter more thoroughly.

Additionally, please temporarily disable any CDN caching that may be in effect.

Thank you for your cooperation.

Best Regards,
The 8Theme Team

Hello, Clothmachine,

Please check now.
Also, watch this video – https://youtu.be/LgzC4iK-j6A?feature=shared

Kind Regards,
8theme team

Hello, Phoenixtalia,

We would like to guide you through the process of adjusting the background color of your footer to transparent (Theme Options). Please navigate to the Theme Options, proceed to the Footer section, and select Footer Styling. From there, you can set the Background Color to transparent. Once this change has been made, we kindly ask that you verify its functionality.

Kind Regards,
8theme team

Hello, Daniyal,

Thank you for contacting us and for using XStore.

For your convenience, kindly navigate to the following path within the theme settings: Theme Options > Header Builder > Main Menu > Mega Menu Dropdown Full-Width, and ensure that the option is set to ‘On’.

Should you require any further assistance, please do not hesitate to contact us.

Warm regards,
The 8Theme Team

Hello, Mitul,

Thank you for reaching out to us with your query regarding the search box dropdown on your website.

Please be informed that the dropdown in question is designed to automatically display all product categories that are not empty.

Best Regards,
8Theme’s Team

Hello, Clothmachine,

Thank you for reaching out to us and for your kind words about our theme.

We would like to inform you that we have successfully imported the demo content. Initially, the import process encountered a halt at 40%, prompting us to close the window. Subsequently, we initiated a second import, this time excluding media files as the images had already been imported. We kindly ask you to verify the current result at your convenience.

If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Kind Regards,
8theme team

Hello,

Thank you for contacting us and for using XStore.

Please be advised that should you adjust the size of the window, it is necessary to refresh the page subsequent to the resizing process.

Kind Regards,
8theme team

Hello, @Glam.eu,

We are pleased to assist you!

Upon successfully creating and setting the template for the Shop on a global scale, as illustrated here: https://prnt.sc/VuSGWJF3cngG, you should encounter no issues when applying templates to categories, as shown in this example: https://prnt.sc/dWDhyLDqXMRp.

We suggest considering the replacement of the “Filter Products by Categories” widget in the sidebar with the “Product Categories” widget, which may prove to be beneficial for your needs.

Best Regards,
The 8Theme Team

Hello, @zenoshk,

Thank you for getting in touch with us.

1/ Upon review, we have not identified any issues within the header, specifically the top bar and menu sections. For your reference, we have uploaded a screenshot to the Private Content area of our support portal.

2/ To alter the hover color of the menu items within the “All Departments” section, please utilize the following CSS code:

.et_b_header-menu .secondary-menu-wrapper .menu li > a:hover {
    color: #222;
}

Should you require any further assistance or have additional questions, please do not hesitate to contact us.

Warm regards,
The 8Theme Team