Hello, Phoenixtalia,

Thank you for contacting us and for using XStore.

1/ If you do not see changes in static block content once you do them, kindly proceed to Xstore > Theme Options > Speed Optimization. Once there, please locate and select Menu Dropdown Cache, Menu Cache, Static Blocks Cache, and Remove Query Strings From Static Resources. Subsequently, turn off these options.

2/ WPBakery uses scripts to stretch the row to full width and this is how it works. We can do nothing with this, unfortunately.

If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Kind Regards,
8theme team

Hello,

Thank you for reaching out to us with your query regarding the breadcrumbs on your product page.

To facilitate a thorough review, we kindly request that you provide us with the URL of the relevant product page on your website, as well as temporary administrative access to your WordPress dashboard.

Thank you for your cooperation.

Best Regards,
8Theme’s Team

Hello, Juergen,

We appreciate you reaching out to us and for choosing XStore for your needs.

Could you kindly provide us with the URL of the page where the issue can be observed?

Best regards,
The 8Theme Team

Hello, Ramin,

Thank you for reaching out to us with your concern. We understand that the Wishlist page is not displaying correctly on mobile devices, and the delete icon is not visible. We apologize for any inconvenience this may have caused you.

Please ad the next code in Theme Options > Theme custom CSS > Mobile:

form.xstore-wishlist-form thead th:not(.xstore-wishlist-checkbox, .xstore-wishlist-product) {
    display: none;
}
form.xstore-wishlist-form thead th.xstore-wishlist-checkbox {
    padding-top: 10px;
    padding-bottom: 10px;
}
tbody.xstore-wishlist-items td:not(.xstore-wishlist-checkbox, .xstore-wishlist-product) {
    display: block;
    padding: 5px 0;
}
form.xstore-wishlist-form td {
    vertical-align: top;
}
tbody.xstore-wishlist-items td.xstore-wishlist-action {
    text-align: start;
    padding-bottom: 15px;
}
form.xstore-wishlist-form .xstore-wishlist-product {
    display: flex;
    padding: 10px 0 !important;
}
form.xstore-wishlist-form .form-actions>div>div {
    flex-wrap: wrap;
}
form.xstore-wishlist-form .form-actions>div>div select {
    margin: 10px 0;
}
form.xstore-wishlist-form .form-actions>div>div a {
    flex: 1;
    flex-basis: 100%;
}
.xstore-wishlist-action .button {
    margin-left: 0;
}
table.xstore-wishlist-table {
    margin-bottom: 0;
}
.xstore-wishlist-form .form-actions {
    padding-top: 5px;
}

Kind Regards,
8theme team

Hello, TronShop,

You’re welcome!

Kind Regards,
8theme team

Hello, TronShop,

Kindly navigate to the XStore section, proceed to the Pather, and select the ‘Refresh patches’ option. Once there, please apply the patch with the ID #9286983.

Kind Regards,
8theme team

Hello, Annabel,

https://prnt.sc/0jnmtUacG3pd – you need to fix this. We kindly suggest that you reach out to your hosting provider at your earliest convenience to obtain the necessary assistance to resolve this issue.

Best Regards,
8Theme’s Team

Hello, Innova Partners,

We appreciate your prompt response.

We kindly request that you check whether a specific email is being sent when the builder is disabled. It is possible that WooCommerce does not automatically send this particular email to avoid an excess of superfluous text.

Best Regards,
8Theme’s Team

Hello, Evatis,

Thank you for getting in touch with us.

Please read the next articles https://copyprogramming.com/howto/curl-7-couldn-t-connect-to-host-what-is-wrong-in-my-settings https://wpastra.com/docs/wp_error-curl-error-7-failed-to-connect-to-websitedemos-net/ https://bobcares.com/blog/curl-error-7-failed-to-connect-to-port-443/

Also, contact your hosting provider and ask to set port 22 or 2200.

Best Regards,
8Theme’s Team

Hello, HadiHassoun,

Thank you for reaching out to us with your inquiry.

Please update the theme and plugins – https://www.8theme.com/documentation/xstore/theme-installation/theme-update/ https://www.8theme.com/documentation/xstore/plugins/plugins-update/

Best Regards,
8Theme’s Team

Hello, @Glam.eu,

We would like to bring to your attention that if you have commenced utilizing builders, it is advisable to apply them across all product archives rather than limiting their use to a specific category. The recommended solution is to configure the display settings to show a template for all Product Archives, as illustrated in the following screenshot: https://prnt.sc/VuSGWJF3cngG.

Currently, you have templates designed for various categories. Therefore, it is necessary to create an additional template that will encompass all other Product Archives, including tags and the shop.

From a development perspective, I would like to clarify that since the system incorporates AJAX, the product blocks are replaced with those that have been found, which is understandable. However, if builders are used inconsistently—applied in some areas but not in others—this can lead to an issue where the blocks are unable to find their corresponding replacements, resulting in the hanging issue you are currently experiencing.

We trust that you will find this information useful and take the necessary steps to ensure a seamless and consistent user experience across your website.

Best Regards,
The 8Theme Team

Hello, @Glam.eu,

We appreciate your prompt response, please provide FTP access.

For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

Best Regards,
The 8Theme Team

Hello, @lew-shop,

1. Thank you for providing such detailed feedback! Regarding your suggestion for implementing a second product category description, I believe it’s a fantastic idea that should be considered for implementation in one of our upcoming updates.

2. Concerning the issue with the speed loading of breadcrumbs and the “fadeIn” effect delay compared to the header section, our default approach involves setting opacity: 0; for all Elementor widgets until they receive a unique attribute signifying that the page has been fully loaded and rendered with styles and scripts. If you wish to display all Elementor widgets even before the page is fully loaded, you can try adding the following custom CSS and observe the results regarding the delay in showing elements:

body.elementor-default:not([data-elementor-device-mode]) [class*=elementor-widget-et-]>.elementor-widget-container,
body.elementor-default:not([data-elementor-device-mode]) [class*=elementor-widget-etheme]>.elementor-widget-container,
body.elementor-default:not([data-elementor-device-mode]) [class*=elementor-widget-woocommerce-etheme]>.elementor-widget-container,
body.elementor-default:not([data-elementor-device-mode]) [class*=elementor-widget-woocommerce-product-etheme]>.elementor-widget-container,
body.elementor-page:not([data-elementor-device-mode]) [class*=elementor-widget-et-]>.elementor-widget-container,
body.elementor-page:not([data-elementor-device-mode]) [class*=elementor-widget-etheme]>.elementor-widget-container,
body.elementor-page:not([data-elementor-device-mode]) [class*=elementor-widget-woocommerce-etheme]>.elementor-widget-container,
body.elementor-page:not([data-elementor-device-mode]) [class*=elementor-widget-woocommerce-product-etheme]>.elementor-widget-container {
 opacity: 1;
 visibility: visible;
}

3. We will investigate this situation more thoroughly to fully understand the risks associated with fixing such cases without causing any additional issues. Thank you for describing them so clearly.

4. Regarding the question about the amount of code, it pertains to the structure of Elementor widgets and cannot be modified from our end. Elementor does offer some features that can help reduce the size of your Document Object Model (DOM), and you can learn more about them and test their effectiveness here: https://elementor.com/help/optimized-assets-loading/

Best Regards,
The 8Theme Team

Hello, Bumaa,

Thank you for getting in touch with us.

1/ You edit a single product page template right now https://prnt.sc/DbpQF__NnD7j , so we can’t check settings.

2/ You need to select the language in Dashboard > Settings > General > Site language. Then translate WooCommerce https://woo.com/document/woocommerce-localization/ , XStore theme and XStore Core plugin – https://www.8theme.com/documentation/xstore/theme-translation/base-theme-translation/

We hope this information is helpful.

Best Regards,
8Theme’s Team

Hello, Basem,

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

Best Regards,
8Theme’s Team