Hello, @onebestmetin,

Please check the private content area.

Best Regards,
The 8Theme Team

Hello,

Please describe the problem in more detail and provide FTP access.

For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

Best Regards,
8Theme’s Team

Hello, Atipikall,

We are grateful for your swift response to our previous communication.

We are currently unable to diagnose and resolve the issue you are experiencing due to the lack of access to your website and the inability to review its settings. Our team has conducted thorough checks on our test sites and confirmed that everything is functioning correctly, which is consistent with the feedback from our other clients. It is possible that the problem on your site may be caused by a third-party plugin, caching issues, settings within Elementor PRO, or another factor.

At this juncture, we kindly suggest that you contact us when your site is available for review. Alternatively, if you prefer not to use our theme, you may submit a request for a refund.

We are committed to providing you with the best possible support and look forward to resolving this matter to your satisfaction.

Best Regards,
8Theme’s Team

Hello,

We appreciate your prompt response.

Unfortunately, we are unable to provide such recommendations as there have been no official tests conducted. We suggest that you try a few popular plugins or seek advice from the WordPress community for recommendations.

Should this not yield satisfactory results, please provide us with access to your site (wp-admin and FTP access), so that we can investigate and determine what can be done to restore compatibility with the WP Mobile app core plugin.

Best Regards,
8Theme’s Team

Hello, The Egyptian Developers,

We kindly request that you create a new account on our behalf and subsequently record a walkthrough video showcasing the login process and the checkout interface, specifically focusing on the Payment gateways section. This will greatly assist us in understanding the current user experience.

Please provide us with the URL of your checkout page and temporary access to that account and the video.

We appreciate your cooperation and look forward to your prompt response.

Kind Regards,
8theme team

Hello,

Thank you for getting in touch with us.

Please provide FTP access also.

For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

Best Regards,
8Theme’s Team

Hello,

Thank you for contacting us and for using XStore.

We would like to inform you that the plugin in question was added to our list following feedback from a client who utilized it. It is possible that certain modifications were implemented to address their concern and to enhance compatibility. However, we do not conduct regular compatibility tests with this particular plugin. Therefore, we encourage you to try using it. Alternatively, you may wish to explore other plugins that might better suit your needs. Please note that this plugin is not included in the theme package.

We hope this information is helpful.

Best Regards,
8Theme’s Team

Hello, Atipikall,

Thank you for the video.

Could you kindly inform us whether you are utilizing the Elementor Pro or the PRO Elements plugin?

We would be grateful if you could navigate to XStore Builders > Archive Builder and provide us with a screenshot of this section.

Additionally, we would like to inquire if your local hosting service offers the capability to generate a live URL for your site, similar to the service found at https://localwp.com/live-links/. If this feature is available to you, could you please confirm?

Thank you for your cooperation.

Best Regards,
8Theme’s Team

Hello, X7remes,

Please navigate to Theme Options, then select WooCommerce, followed by Shop, and proceed to Products Design. There, you will find the Image Hover Effect setting.

Should this not address your query, we kindly request that you provide us with screenshots or a video to facilitate a clearer comprehension of your requirements.

Best regards,
The 8Theme Team

Hello, Allen,

Thank you for reaching out to us with your concern.

Please read these articles https://www.8theme.com/documentation/xstore/woocommerce/product-images/ https://woo.com/document/fixing-blurry-product-images/
> edit Appearance > Customize > WooCommerce > Product Images > thumbnails width and regenerate thumbnails.

We trust that the information provided will be of significant assistance to you.

Best Regards,
8Theme’s Team

Hello, Marios Ntzalas,

We kindly request that you provide us with temporary wp-admin access. This will enable us to investigate and determine if there is any assistance we can offer you.

Best Regards,
8Theme’s Team

Hello, Marios Ntzalas,

Thank you for contacting us and for using XStore.

Could you kindly inform us which specific wp rocket plugin option was identified as the cause of the issue after your testing?

Best Regards,
8Theme’s Team

Hello,

We’ve activated Lightbox in Elementor settings back.

We recommend that you disable all third-party plugins that are not included with XStore (https://www.8theme.com/documentation/xstore/plugins/included-plugins/). After doing so, please clear your browser’s cache and check again. It is possible that one of these additional plugins is causing the issue.

Should the issue persist and not be related to any third-party plugins, we request that you provide us with temporary FTP access credentials. This will enable us to conduct a thorough investigation into the matter.

We appreciate your cooperation.

Best Regards,
8Theme’s Team

Hello,

Thank you for getting in touch with us.

By default the buy now button should not be shown on mobile in the sticky panel, it can appear in case you are using a cache plugin or CDN.

We can offer you to add the code into Theme Options > Theme custom CSS > Global:
this code can be used to add a scroll https://gyazo.com/9564b345cce274c0b8b1d94f7aec33bb

@media only screen and (max-width: 992px) {
    .single-product .etheme-sticky-cart .et_column:nth-child(2) {
        justify-content: flex-start;
        overflow: auto;
    }
}

or this

@media (max-width: 767px) {
    .etheme-sticky-cart p.price,
    .etheme-sticky-cart .quantity ~ .et-single-buy-now {
        display: none;
    }
}

to remove the buy now button – https://prnt.sc/962l1TXSdFjU

Should you require any further assistance, please do not hesitate to reach out to us.

Best regards,
The 8Theme Team

Hello, Onebestmetin,

We appreciate your prompt response.

We’ve added screenshot in the Private Content area.

Best Regards,
The 8Theme Team