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Resizing windows on pc. - by JP - on WordPress WooCommerce support

This topic has 10 replies, 3 voices, and was last updated 2 months, 2 weeks ago ago by Andrew Mitchell

JP

Participant

February 18, 2024 at 14:58

Hello,
If you try to resize the windows on the PC, it doesn’t switch to the mobile version. But if we have the theme menu open, it works correctly.

If you try to edit with YellowPencil, the exact same thing happens.

Please, contact administrator
for this information.

Files is visible for topic creator and
support staff only.

#383751 Copied Theme version: 9.2.8

9 Answers

Rose Tyler

Support staff

February 18, 2024 at 15:52

Hello,

Thank you for contacting us and for using XStore.

Please be advised that should you adjust the size of the window, it is necessary to refresh the page subsequent to the resizing process.

Kind Regards,
8theme team

#383758 Copied

JP

Participant

February 19, 2024 at 14:10

Hello, this doesn’t make sense… actually, the normal behavior is to do as in the video I sent, where it adjusts automatically to the size of the page. Regardless of that, even when refreshing the page with the correct size, it doesn’t update the proportion to the correct size.

#383849 Copied

Rose Tyler

Support staff

February 19, 2024 at 15:40

Hello,

We regret to inform you that we are currently unable to review your website as it appears to be restricted. Kindly disable any access restrictions at your earliest convenience and provide us with temporary administrative credentials. This will enable us to examine the issue more thoroughly. The website in question is: https://prnt.sc/RX98XmOFXYFK

Refresh is required. Should it not resolve the issue, please consider deactivating the Mobile Optimization feature located within the Theme Options under the General section. After making these changes, remember to clear your cache and verify the outcome.

Kind Regards,
8theme team

#383867 Copied

JP

Participant

February 19, 2024 at 16:21

Private message

Please contact administrator
for this information.

#383877 Copied

Rose Tyler

Support staff

February 19, 2024 at 16:50

Hello,

We appreciate your prompt response.

Please unlock the site for Ukraine.

Thank you for your cooperation and we look forward to hearing from you soon.

Kind Regards,
8theme team

#383882 Copied

JP

Participant

February 19, 2024 at 16:51

Done

#383883 Copied

Rose Tyler

Support staff

February 19, 2024 at 17:07

Hello,

Thank you.

As per our recent communication, we have proceeded to disable the Mobile Optimization (Theme Options > General). You are using a cache plugin for mobile devices, and both optimization options (plugin and theme options) conflicts with each other and can not improve the speed together.

To ensure the changes take effect, we kindly ask that you clear your browser’s cache and verify the adjustments at your earliest convenience.

Should you require any further assistance, please do not hesitate to reach out.

Kind Regards,
8theme team

#383893 Copied

JP

Participant

February 19, 2024 at 17:21

Thank you for the help, the issue has been resolved.

#383898 Copied

Andrew Mitchell

Support staff

February 19, 2024 at 17:21

Dear JP,

Choosing our theme reflects your commitment to quality, and for that, we’re genuinely grateful. As we constantly strive to elevate your experience, your feedback is an invaluable gift. Could you kindly take a moment to rate our product with 5 stars on ThemeForest?

Click here to share your insights: https://themeforest.net/downloads

Your support fuels our journey, and we appreciate it more than words can express.

Best Regards,
The 8Theme Team

#383899 Copied
Tagged: customisable wordpress themes, efficient resizing techniques, resizing windows on pc, responsive woocommerce designs, user-friendly woocommerce themes, windows optimization on pc, wordpress woocommerce themes
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