Hello, Natasa,

We are pleased to inform you that we have reviewed the footer on your homepage and can confirm that it is functioning properly. Your recent actions have successfully addressed the issue.

Best regards,
The 8Theme Team

Hello, Costas,

You’re welcome!

We kindly request that you conduct a test to evaluate the functionality of the gif when the default WooCommerce theme, Storefront, is activated on your website.
This can be done by navigating to Appearance > Themes within your site’s dashboard.

The behavior you are experiencing may not be related to our theme. In this case, we recommend reaching out to WooCommerce support for further assistance in this matter – https://wordpress.org/support/plugin/woocommerce/

Thank you for your cooperation.

Best Regards,
8Theme’s Team

Hello, Stephan,

1/ We are pleased to inform you that the necessary adjustments have been made. Kindly clear your cache to observe the changes. The code has been successfully integrated into your child theme.

2/ Fixed via Theme Options > Breadcrumbs settings.

Should you require any further assistance, please do not hesitate to reach out.

Best regards,
The 8Theme Team

Hello, Layer0,

Thank you for reaching out regarding the Size Guide and Additional Custom Block options and their translation compatibility with WPML. We recommend contacting WPML support for assistance, given that you have purchased their product and are entitled to support through their forum. Their team is best equipped to provide guidance on how to ensure these fields can be effectively translated automatically.

In your inquiry with WPML support, you may find it helpful to provide the following field IDs that we utilize for saving Size Guide and Additional Custom Block data:

– _et_additional_block for the Additional Block key
– _et_size_guide_img for the Size Guide image URL

These fields are stored as post_meta and retrieved for display on the frontend using the WordPress function get_post_meta($postid,’_et_additional_block’, true).

Should WPML support identify a global solution for your request, and if it can be implemented in a future theme update, we would greatly appreciate such a solution as it would benefit other customers facing similar questions. Thank you for your understanding and cooperation.

Best regards,
The 8Theme Team

Hello, Allen,

Thank you for your detailed response and the screenshots provided.

Please go to Theme Options > WooCommerce (Shop) > Shop elements > Variation swatches > Position > select “Disable” > Publish changes and check the result.

Best Regards,
The 8Theme Team

Hello, Stephan,

Thank you for providing the access details. We will review them and determine how we can be of assistance.

Regarding your second inquiry, we have viewed the initial screenshot you provided. However, it appears there is only one image. Could you please specify which category you are referring to in that screenshot?

Best regards,
The 8Theme Team

Hello,

Thank you for reaching out to us with your concern.

Kindly navigate to the XStore Dashboard, proceed to the Patcher, and select the ‘Refresh patches’ option. Once there, please apply the patch with the ID #9286983.

We hope you find these instructions helpful. Should you require any further assistance, please do not hesitate to reach out.

Best Regards,
The 8Theme Team

Hello, Rajesh Gavini,

Thank you for reaching out to us with your concern regarding the WP Bakery update issue. We understand how important it is to keep your plugins up-to-date and apologize for any inconvenience this may be causing you.

Please download the plugin archive from this page – https://www.8theme.com/downloads/
Go to Dashboard > Plugins > Add new > Upload plugin > Choose plugin (downloaded from https://www.8theme.com/downloads) > Install now > click on “Replace current with uploaded” and the plugin will be updated on your site.

We appreciate your patience and cooperation in this matter. If you have any further questions or concerns, please do not hesitate to contact us.

Best Regards,
8Theme’s Team

Hello, Stephan,

We appreciate you contacting us to express your concerns about the display issues on the single product page and the font navigation of product categories on your website.

To assist you effectively, we kindly request the following:

1. Please verify that the issue is not a result of any third-party plugins. Once confirmed, we would appreciate it if you could provide us with FTP access credentials.

For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

2. Could you please provide a screenshot of the issue, along with the URL of the page where the problem can be observed?

We look forward to resolving these matters to your satisfaction.

Best regards,
The 8Theme Team

Hello, Layer0,

Upon review, it appears that the solution may be simpler than we initially anticipated. Please take a moment to examine the product within the private content area.

Should you have uploaded a custom image through the product settings for the Italian version, we kindly ask that you replicate this action for the English version as well. You can refer to the following screenshot for guidance: https://prnt.sc/MuMoBG-ltAKd. Additionally, please ensure the same procedure is followed for the “Additional custom block.”

We appreciate your attention to this matter and look forward to your prompt response.

Best regards,
The 8Theme Team

Hello, QuickMoveTheme,

We appreciate your choice to utilize our theme. It is with regret that we learn not all your queries were resolved following the initial response from our support team. However, we remain at your service and are confident that through continued communication, we will find the necessary solutions. We thank you in advance for your cooperation and urge you not to be disheartened. Rest assured, our team is committed to providing you with the best possible assistance.

Let us address each of your concerns systematically to ensure there are no misunderstandings:

1/ We kindly ask you to first follow the instructions provided in our documentation – https://www.8theme.com/documentation/docs/how-to-add-an-image-for-a-menu-item/. Unfortunately, we are unable to check your site directly as it is currently in maintenance mode.

Please provide us with access so we can investigate why the menu settings are not functioning on your site. To grant WP-Admin access, you may create a new user account with an administrator role through your WordPress Dashboard. Once the account is set up, please securely share the username and password with us through the Private Content section designated for this purpose.

2/ The Master Slider Pro plugin is not a mandatory component; however, we acknowledge that some of our customers opt to use it. Could you please clarify where you obtained the plugin for installation on your site? As stated in our documentation, it is not included with our XStore theme – https://www.8theme.com/documentation/xstore/plugins/included-plugins/. We provide the Revolution Slider instead. If you have purchased the plugin directly from its authors, their support service will be able to assist you with any issues. Additionally, we would like to inform you that if you are using Elementor on your site, we have developed our own alternative to third-party slider plugins. Here is a video for your reference – https://youtu.be/5ZwO_Cwzy14?feature=shared

Thank you for your cooperation and we look forward to hearing from you soon.

Warm regards,
The 8Theme Team

Hello,

Thank you for getting in touch with us.

We would like to inform you that the product “BUFANDA DE FÚTBOL PARTIDO DE CHAMPIONS MADRID – LEIPZIG” is associated with multiple categories, as illustrated in the screenshot provided: https://prnt.sc/KECdxS14Brop.

The WooCommerce breadcrumbs structure is designed to automatically select a category to display from the list of categories assigned to your product. Should you wish to specify which category is shown, you have the option to set a ‘Primary category’. This can be done by navigating to the ‘Product’ section, selecting ‘Edit Product’, and then accessing the ‘8theme Product Options’. A visual guide for this process can be found here: https://prnt.sc/OTLTFSB49Duz

Should you require further assistance or have any additional questions, please do not hesitate to contact us.

Kind Regards,
8theme team

Hello, Jay,

Thank you for reaching out to us with your request. We understand that you would like to have two buttons added to your website, positioned at the bottom of each page just above the footer section. We also acknowledge your need for these buttons to be consistently displayed across various devices, including tablets and mobile phones.

To proceed with your request, you have the option to incorporate the buttons within the Footer static block content or alternatively, you may create a new static block. Once created, this can be added by navigating to Appearance > Widgets > PreFooter area within your website’s dashboard.

Should you require any further assistance or have additional questions, please do not hesitate to reach out.

Best Regards,
8Theme’s Team

Hello, Allen,

Thank you for reaching out to us with your concern.

We have reviewed the Shop page URL you provided, where the variation swatches are currently displayed. To assist you further, we kindly request that you provide the URL of the product page where the swatches are not appearing as intended. Alternatively, please offer a more detailed description of your request to ensure we fully understand your needs and avoid any potential miscommunication.

Thank you for your cooperation.

Best Regards,
8Theme’s Team

Hello, Natasa,

We anticipate that this will proceed without any issues. However, should you require assistance, please do not hesitate to reach out to your hosting provider for support.

Best regards,
The 8Theme Team