Hello, Natasa,

We appreciate your prompt response.

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

Best regards,
The 8Theme Team

Hello, Layer0,

We would like to inform you that if you have only a few such products, the solution we are proposing might be suitable for your needs. Kindly review the attached screenshot, which illustrates the location of the Multiple templates feature for your convenience: https://prnt.sc/7Rfoy6KODX28 (Theme Options > WooCommerce (Shop) > Single Product Builder).

Should this solution not meet your requirements, we kindly request that you provide us with FTP access. This will enable us to conduct a more thorough investigation and determine the best course of action to assist you. For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

We appreciate your cooperation.

Best regards,
The 8Theme Team

Hello, Costas,

1/ Please provide FTP access.

For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

2/ Have you migrated the site from another site to this one? You need to unregister the theme on old site fisrt, then you will be able to unregister on current site https://prnt.sc/p0MV6gsBFPB0 and then register both sites using the correct codes.

Best Regards,
8Theme’s Team

Hello, Creatica,

We appreciate your prompt response.

We kindly request that you insert the following CSS code snippet into your website. Please navigate to Theme Options, then select Theme Custom CSS, and finally, input the code under the Mobile section:

.products-grid .product, .products-list .product {
    width: 100% !important;
}

Should the implementation of this code not yield the anticipated outcome, we would appreciate it if you could provide us with access to the wp-admin panel to further investigate and resolve the issue.

Thank you for your cooperation and assistance in this matter.

Best Regards,
8Theme’s Team

Hello, Creatica,

Thank you for contacting us and for using XStore.

Could you kindly provide us with the URL of your Shop page? This will enable us to assist you more effectively.

Thank you for your cooperation.

Best Regards,
8Theme’s Team

Hello, Layer0,

We kindly request that you provide us with two URLs of the same product displayed in different languages to allow us to thoroughly examine the issue at hand. Additionally, to facilitate a more in-depth analysis of your settings, we would appreciate it if you could grant us temporary access to your WordPress administration panel.

Best regards,
The 8Theme Team

Hello,

We appreciate your initiative in contacting us regarding your inquiry.

To facilitate a more comprehensive understanding of your request, we kindly ask if you could provide us with a video recording. This will enable us to address your concerns with greater accuracy and efficiency.

Thank you for your cooperation.

Best Regards,
8Theme’s Team

Hello, Costas,

Thank you for contacting us and for using XStore.

Private Content

Kind Regards,
8theme team

Hello, Weblike PRO,

Thank you for reaching out to us with your request.

We regret to inform you that it is not currently possible to embed a link to a custom page within the title of a custom tab. The functionality of our custom tabs is limited to displaying content within the tab itself – https://prnt.sc/PZqlFgcjJp_p

Should you have any further questions or require additional assistance, please do not hesitate to reach out.

Best regards,
The 8Theme Team

Hello, Chilly,

Could you kindly confirm whether all caches have been cleared subsequent to the recent updates?

We would greatly appreciate it if you could provide us with the URL of your website along with temporary administrative access credentials. This will enable us to thoroughly examine your settings.

Thank you for your cooperation.

Best Regards,
8Theme’s Team

Hello, Deep,

Two different product attributes are available in WooCommerce, local and global product attributes. In WooCommerce both options are called attributes, but there is a difference in the functionality of these attributes.

Global attributes: These are the properties that you will find in the WP-Admin under Product > Attributes. All attributes created here are at on a global website level and can be used with all products.

Local attributes: These attributes are created when you create or edit a product. You cannot use these attributes to filter and they are only visible on the product page itself.

You can use only global attributes for our variation swatches – https://youtu.be/LgzC4iK-j6A

This is how it works.

Best Regards,
The 8Theme Team

Hello, Smalameri,

Thank you for contacting us and for using XStore.

Please go to Theme Options > Header Builder > Multiple Header > edit Home page header > Logo image https://prnt.sc/kyuxxMpvOtl5 , Header Overlap & Transparent > disable the overlap.

If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Best Regards,
8Theme’s Team

Hello, Layer0,

Thank you for reaching out to us with your concern regarding the WPML translation of products on your website.

We understand that maintaining the same image for a product across all languages is crucial for a consistent user experience. To address this issue, please ensure that you have set the WPML Media Translation plugin to duplicate the images for translated products. You can do this by navigating to the WPML > Settings page in your WordPress dashboard, and under the Media Translation section, make sure the option to duplicate media for translated content is selected.

If you have already configured these settings and the issue persists, we would recommend you contact support of the WPML plugin directly.

Best Regards,
8Theme’s Team

Hello, Deep,

Thank you for contacting us and for using XStore.

1/ We would like to inquire whether you recognize the code found at this link: https://prnt.sc/QKsIirYKt5Kn as one you may have implemented. If not, we suggest deactivating any third-party plugins temporarily to ascertain if they might be influencing the button’s background color. Please re-evaluate the button’s styling afterward.

2/ To proceed with your request, navigate to the following location within your dashboard: Appearance > Widgets > After the Products.

3/ Please add the next code in Theme Options > Them custom CSS > Mobile:

#payment .payment_methods input[type=radio]:checked+label {
    width: 90%;
}

4/ We would like to inform you that the additional plugins you mentioned are not necessary.

Here is a video about our various swatches – https://youtu.be/LgzC4iK-j6A?feature=shared

Review is the default functionality of WooCommerce, and we have additional settings for them – https://www.8theme.com/documentation/docs/advanced-reviews-elevate-your-customer-feedback-game-with-xstore/ https://www.8theme.com/documentation/xstore/xstore-features/learn-how-to-set-up-the-photo-reviews-feature-in-the-booster-sales-section-of-xstore/

Best Regards,
The 8Theme Team

Hello, Weblike PRO,

You’re welcome!

Currently, XStore studio contains sections of all existing Elementor XStore demos.

If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Best Regards,
8Theme’s Team