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Topic: Theme registration problem

Dicky Chan

Participant

June 22, 2019 2:54 pm

I got message “One standard license is valid only for 1 website. Running multiple websites on a single license is a copyright violation. When moving a site from one domain to another please deactivate theme first.”

But I haven’t another domain or website, how to deactivate?
Site URL: hidden
Theme version: 5.3.1 (child 1.0)
WooCommerce version: 3.6.4

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Rose Tyler

Support staff

June 22, 2019 3:03 pm

Hello,

Thanks for contacting us.

https://prnt.sc/o59e92 – this is a standard notice.
I do not see any problem with your purchase code.

Feel free to ask if you have any other questions.

Regards

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Dicky Chan

Participant

June 22, 2019 3:14 pm

and I got message “Sorry, you are not allowed to access this page.” when I click plugins tab

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Rose Tyler

Support staff

June 22, 2019 3:32 pm

Hello,

It could be 3 reasons of the problem:
1) You did not activate theme using the purchase code
2) Conflict with some third-party plugin that you also installed that change the link to the plugins installation page. Do you have access to Appearance > Install Plugins?
3) Your user has limited permissions
If it does not help provide me temporary Dashboard and FTP access to your site to check.

Also, you can download required plugins from this page https://www.8theme.com/downloads/ and install them manually.

Regards

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