Theme registration problem - by Dicky Chan

This topic has 7 replies, 2 voices, and was last updated 1 months, 3 weeks ago ago by Rose Tyler

  • Avatar: Dicky_Chan
    Dicky Chan
    Participant
    June 22, 2019 at 14:54

    I got message “One standard license is valid only for 1 website. Running multiple websites on a single license is a copyright violation. When moving a site from one domain to another please deactivate theme first.”

    But I haven’t another domain or website, how to deactivate?

    6 Answers
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 22, 2019 at 15:03

    Hello,

    Thanks for contacting us.

    https://prnt.sc/o59e92 – this is a standard notice.
    I do not see any problem with your purchase code.

    Feel free to ask if you have any other questions.

    Regards

    Avatar: Dicky_Chan
    Dicky Chan
    Participant
    June 22, 2019 at 15:14

    and I got message “Sorry, you are not allowed to access this page.” when I click plugins tab

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 22, 2019 at 15:32

    Hello,

    It could be 3 reasons of the problem:
    1) You did not activate theme using the purchase code
    2) Conflict with some third-party plugin that you also installed that change the link to the plugins installation page. Do you have access to Appearance > Install Plugins?
    3) Your user has limited permissions
    If it does not help provide me temporary Dashboard and FTP access to your site to check.

    Also, you can download required plugins from this page https://www.8theme.com/downloads/ and install them manually.

    Regards

    Avatar: ironworld1727
    ironworld1727
    Participant
    February 22, 2024 at 05:51

    after entering registration code, it is loading but not progressing

    Files is visible for topic creator and
    support staff only.
    Avatar: ironworld1727
    ironworld1727
    Participant
    February 22, 2024 at 05:59

    after entering the registration code, it is loading but not progressing

    Files is visible for topic creator and
    support staff only.
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    February 22, 2024 at 08:00

    Hello, Ironworld1727,

    Thank you for contacting us and for using XStore.

    To assist you further, we kindly request that you create a new topic on our support forum at the following link: https://www.8theme.com/forums/xstore-wordpress-support-forum/. Please include the URL of your site and provide temporary wp-admin access credentials. This will enable us to examine the issue more closely and offer the necessary support.

    To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

    Thank you for your cooperation.

    Best regards,
    The 8Theme Team

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