XStore Email Bulder Emails don’t show woocommerce product image

This topic has 4 replies, 2 voices, and was last updated 1 months, 3 weeks ago ago by Rose Tyler

  • Avatar: Chyston
    Classic Nutrition
    Participant
    February 21, 2024 at 18:29

    Hi, I just setup the XStore Email Builder and realized that it’s not showing the woocommerce product images in the email. Upon inspect the received email, I can see that there’s a clickable anchor tag there which takes me to the product page but no image inside that anchor tag.

    3 Answers
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    February 22, 2024 at 08:39

    Hello, Classic Nutrition,

    Thank you for reaching out to us with your concern regarding the XStore Email Builder. We understand how important it is for your emails to display product images correctly, and we apologize for any inconvenience this issue may have caused.

    To address your issue with the utmost efficiency, we kindly request additional information. Could you please provide us with a video recording illustrating the problem and the steps you are taking? Furthermore, we would appreciate it if you could grant us temporary access to your website’s wp-admin.

    Please reply to this message with the requested information, and we will do our utmost to resolve this matter promptly. Your satisfaction is our top priority, and we are here to help you every step of the way.

    Best Regards,
    8Theme’s Team

    Avatar: Chyston
    Classic Nutrition
    Participant
    February 23, 2024 at 19:57

    I am unable to record a video of the issue but I have however created a new user account for you and added the server and credentials in the Private Content Area of this message.

    To recreate this issue yourself, go-to the X-Store Email Builder -> Emails, edit any email or one of type “Order in progress” which emails the user their order confirmation as well as the order summary with pictures. At the edit page, you can send a test email to yourself, I hope this will help you better debug the issue. I’ve tried to do everything I could and can’t seem figure this out.

    I’m helpless at this point and any help would be appreciated in this matter, thank you for your prompt reply.

    Regards,
    Classic Nutrition

    Please contact administrator
    for this information.
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    February 25, 2024 at 09:58

    Hello,

    We appreciate your prompt response.

    Please check the Private Content area.

    Best Regards,
    8Theme’s Team

    Please contact administrator
    for this information.
  • Viewing 4 results - 1 through 4 (of 4 total)

You must be logged in to reply to this topic.Log in/Sign up

We're using our own and third-party cookies to improve your experience and our website. Keep on browsing to accept our cookie policy.