Please contact administrator for this information.
Rose Tyler
Support staff
February 23, 2024 at 11:32
Hello,
Thank you for contacting us and for using XStore.
1/ Could you kindly direct us to where we might view the statistical data provided by your hosting provider?
2/ We recommend disabling any third-party plugins temporarily to ascertain their impact on your system’s functionality. For instance, we have encountered an error that appears to be originating from an external plugin, as illustrated in the following screenshot: https://prnt.sc/Wvxn8uv3e1QY.
3/ What are the results of your tests when the default woocommerce theme – Storefront is activated on your site (Appearance > Themes)?
Best Regards,
8Theme’s Team
Rose Tyler
Support staff
February 23, 2024 at 11:28
Hello, Nicolo,
Thank you for your interest in our theme and basic styles. We understand that each client’s website has its own unique styles and element sizes. To accommodate this variability, we have created an additional shortcode that you can integrate into your child theme’s functions.php file, as illustrated in the following screenshot: [View Screenshot](https://prnt.sc/Wte-GooSQDT9).
Once you’ve added the provided code, you can utilize the shortcode [etheme_global_doc_styles] within a new WordPress Page, as demonstrated in the following screenshot: [View Screenshot](https://prnt.sc/wXFVieseOOHz).
Upon visiting the frontend of this page, you’ll have the opportunity to inspect the most fundamental elements generated by the shortcode: [View Screenshot](https://prnt.sc/x3dbtD60n6nn).
Here’s the code snippet for creating this shortcode:
add_shortcode('etheme_global_doc_styles', function() {
ob_start();
echo '<div class="content">';
// Heading
foreach (array('h1', 'h2', 'h3', 'h4', 'h5', 'h6') as $tag) {
echo '<'.$tag.'>'.sprintf('This is text of <strong>%s</strong> tag', $tag).'</'.$tag.'>';
}
echo '<br/><br/>';
// Paragraph
echo '<p>'.sprintf('This is default text of <strong>%s</strong> tag', 'p').'</p>';
echo '<br/><br/>';
// Span
echo '<span>'.sprintf('This is default text of <strong>%s</strong> tag', 'span').'</span>';
echo '<br/><br/>';
// Div
echo '<div>'.sprintf('This is default text of <strong>%s</strong> tag', 'div').'</div>';
echo '<br/><br/>';
// Buttons
foreach (array('light', 'black', 'active', 'bordered', 'disabled') as $btn_class) {
foreach (array('small', 'medium', 'big') as $btn_size) {
$local_btn_class = array($btn_size, $btn_class);
echo '<button class="btn button '.implode(' ', $local_btn_class).'">'.implode(' ', $local_btn_class).'</button> ';
}
echo '<br/><br/>';
}
foreach (array('small', 'medium', 'big') as $btn_size) {
echo '<button class="'.$btn_size.'">'.$btn_size . ' Unstyled'.'</button> ';
}
echo '<br/><br/>';
// Inputs
foreach (array('button',
'checkbox',
'color',
'date',
'datetime-local',
'email',
'file',
'hidden',
'image',
'month',
'number',
'password',
'radio',
'range',
'reset',
'search',
'submit',
'tel',
'text',
'time',
'url',
'week') as $input_type) {
echo '<div>'.sprintf('Input type <strong>%s</strong> is shown below', $input_type).'</div>';
echo '<input type="'.$input_type.'">';
echo '<br/><br/>';
}
echo '</div>';
return ob_get_clean();
});
Feel free to integrate this shortcode into your WordPress setup, and should you have any further questions or require assistance, please don’t hesitate to reach out.
Should you have any questions or require further assistance, please do not hesitate to reach out.
We would like to note that providing consultation based solely on screenshots can be challenging, as they may not always capture the details of interest to us. Therefore, we kindly ask you to get in touch with us once your website is live so that we can independently verify your settings. This will enable us to offer more effective assistance.
Best Regards,
8Theme’s Team
Rose Tyler
Support staff
February 23, 2024 at 10:03
Hello, Creatica,
Can you please switch to WooCommerce default theme – Storefront (Appearance > Themes) in order to check if the issue is restricted to XStore only?
If these warnings are independent of the theme, we would recommend you contact WordPress support.
Best Regards,
8Theme’s Team
Rose Tyler
Support staff
February 23, 2024 at 09:13
Hello, Creatica,
We kindly request that you disable any caching plugins currently in use, clear your browser’s cache, and then proceed to add a product to the wishlist to observe the outcome. Once you have completed these steps, please inform us of the results.
Best Regards,
8Theme’s Team
Rose Tyler
Support staff
February 23, 2024 at 08:56
Hello, Atlaz Finance,
Thank you for getting in touch with us.
We kindly request that you insert the following CSS code snippet into your website’s theme configuration. Please navigate to Theme Options, then proceed to Theme Custom CSS, and finally to the Global section to add the code:
After implementing the code, we advise you to clear your website’s cache to ensure the changes take effect. Subsequently, please verify the outcome by visiting the following link: https://prnt.sc/1EBZ326Gu-u2
Should you require any further assistance, please do not hesitate to reach out to us.
Best Regards,
8Theme’s Team
Rose Tyler
Support staff
February 23, 2024 at 08:38
Hello, Arnan,
1/ There is no need to translate the child theme, even if it is activated, you just need to translate the parent theme. The child theme contains a few strings, and it is not suitable for uploading as you described, so please do not do this.
Please note that you need to translate only the necessary strings, visible on the frontend, you do not need to translate manually to 100%.
2/ We require you to access your files via FTP and capture a screenshot that clearly displays the names of the .po and .mo files. Once you have this screenshot, please provide it to us for review.
Thank you for your attention to these details. We appreciate your cooperation and look forward to your prompt response.
Best Regards,
8Theme’s Team
Rose Tyler
Support staff
February 23, 2024 at 08:30
Hello, Allen,
Could you kindly provide us with the wp-admin access credentials at your earliest convenience?
We advise you to reach out to your hosting provider to confirm that the ‘wp_remote_get’ function is active on your server. Additionally, please ensure that the following capabilities are available through your hosting service:
1. http/https outgoing connects
2. 136.243.62.35 availability from your source IP address.
We would be grateful if you could inform us of the response provided by your hosting provider.
Kind Regards,
8theme team
Rose Tyler
Support staff
February 23, 2024 at 06:34
Hello, Shehzad Ghazi,
Upon our recent review, your website appears to be functioning smoothly, just as it was during our last correspondence. To provide you with a clear understanding of the modifications that have been implemented, we have included screenshots for your reference: https://prnt.sc/S1Zxuw1OFbtfhttps://prnt.sc/4jYo0uGC1wtg https://developer.wordpress.org/reference/functions/is_wp_error/
Please be assured that these changes are not expected to cause any issues with the operation of your website.
Should you have any questions or require further assistance, please do not hesitate to contact us.
Best Regards,
8Theme’s Team
Please contact administrator for this information.
Rose Tyler
Support staff
February 22, 2024 at 17:25
Hello, Arnan,
Yes, please rename .mo files also.
Best Regards,
8Theme’s Team
Rose Tyler
Support staff
February 22, 2024 at 17:01
Hello, Michael Harris,
Thank you for contacting us and for using XStore.
We kindly request that you initiate a new discussion thread for your inquiry at our support forum: https://www.8theme.com/forums/xstore-wordpress-support-forum/. Additionally, please include a screenshot of the error you are encountering to assist us in providing you with a more accurate solution.
Kind Regards,
8theme team
Rose Tyler
Support staff
February 22, 2024 at 16:59
Hello, Alex011,
Thank you for reaching out to us with your concern. We understand that consistency in your product catalog display is important for a professional look and feel of your online store.
Please go to Theme Options > WooCommerce > Product catalog > Categories Appearance > change “Apart from Products” to “Merged with Products” and check the result.
Thank you for your patience and cooperation.
Kind Regards,
8theme team
Rose Tyler
Support staff
February 22, 2024 at 16:52
Hello, khurram virk,
What issue do you face when trying to add the code (Theme Options > Theme custom CSS > Global)?
Should you require additional support, please do not hesitate to reach out to the WordPress support team for expert assistance.
We would like to bring to your attention that utilizing the Appearance theme editor or a file manager plugin to implement fixes or code carries the risk of inducing fatal errors. Such errors could potentially result in you being locked out and the website becoming inaccessible. It is for this reason that we recommend editing files through FTP; the use of the File Manager or theme editor alone does not offer the level of security and control required for such operations.
Thank you for your understanding.
Kind Regards,
8theme team
Rose Tyler
Support staff
February 22, 2024 at 16:36
Hello, Darren Forde,
We kindly request that you reach out to us once your website is active. Alternatively, you may attempt to configure the footer background image by navigating to Theme Options, then selecting Footer followed by Footer Styling.
We appreciate you sending over the screenshots. However, we noticed that the images from Loco Translate > Plugins > XStore Core and WooCommerce were not included. Could you please provide these as well?
Best Regards,
8Theme’s Team
Rose Tyler
Support staff
February 22, 2024 at 16:00
Hello, Darren Forde,
Thank you for contacting us and for using XStore.
Regrettably, the option you are inquiring about is not available. However, you may consider saving the content of your portfolio projects as templates if they were created using the Elementor builder. These templates can then be imported into new portfolio projects.
Furthermore, we kindly request that you provide us with the URL of the site where XStore is activated. This will enable us to review your Footer settings. Additionally, please inform us if you are utilizing sections or containers while editing the Footer static block with Elementor.
Kind Regards,
8theme team
Rose Tyler
Support staff
February 22, 2024 at 15:38
Hello, Layer0,
We would like to express our sincere gratitude for sharing your solution with us. We believe that it will be beneficial to our other clients as well.
Best regards,
The 8Theme Team
Rose Tyler
Support staff
February 22, 2024 at 15:36
Hello, Arnan,
Thank you for reaching out to us with your concerns regarding the translation issues on your website. We understand how important it is for every aspect of your site to function correctly, and we apologize for any inconvenience this may have caused you.
To assist us in addressing your concerns, we kindly request that you navigate to Loco Translate, select ‘Themes’, then ‘XStore’, and capture a screenshot where both the file name and location are clearly displayed. Please repeat this process for the translation files of ‘XStore Core’ and ‘WooCommerce’.
Thank you for your cooperation.
Best Regards,
8Theme’s Team
Rose Tyler
Support staff
February 22, 2024 at 15:20
Hello, Creatica,
We are pleased to inform you that we have implemented updates to the et-core-plugin. Specifically, the fixes have been applied to the following files: et-core-plugin/packages/xstore-wishlist/xstore-wishlist.php and et-core-plugin/packages/xstore-compare/xstore-compare.php.
We kindly request that you provide us with temporary wp-admin and FTP credentials to facilitate necessary support and maintenance activities.
To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.
For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.
We appreciate your cooperation in this matter and assure you that your credentials will be handled with the utmost confidentiality and care.
To change font size you can use custom CSS code and add it in Theme Options > Theme custom CSS > select the desired device.
We hope this information is helpful.
Should you require any further assistance, please do not hesitate to contact us.
Best Regards,
The 8Theme Team
Rose Tyler
Support staff
February 22, 2024 at 13:47
Hello, Atlaz Finance,
We are grateful for your swift response to our previous communication.
To address the filtering issues, we kindly request that you remove all demo products from your system and replace them with new ones. This action should ensure that the filters function correctly.
“Also 1 littel detail the drop down menu is too big and looks bad with the picture undearneath it.” – To assist us in understanding and addressing this issue more effectively, could you please provide us with a screenshot?
We look forward to your cooperation in resolving these matters.
