Hello, Creatica,

We kindly request that you disable any caching plugins currently in use, clear your browser’s cache, and then proceed to add a product to the wishlist to observe the outcome. Once you have completed these steps, please inform us of the results.

Best Regards,
8Theme’s Team

Hello, Arnan,

1/ There is no need to translate the child theme, even if it is activated, you just need to translate the parent theme. The child theme contains a few strings, and it is not suitable for uploading as you described, so please do not do this.

Please note that you need to translate only the necessary strings, visible on the frontend, you do not need to translate manually to 100%.

2/ We require you to access your files via FTP and capture a screenshot that clearly displays the names of the .po and .mo files. Once you have this screenshot, please provide it to us for review.

Thank you for your attention to these details. We appreciate your cooperation and look forward to your prompt response.

Best Regards,
8Theme’s Team

Hello, Nicolo,

Please check the xstore folder > xstore.css file.
For example via the mentioned inspector: click here https://prnt.sc/eatqHBW-M34n and you will be able to see the file content – https://prnt.sc/J0xFiyAjFzeJ

Should you provide us with a description of your requirements and the desired outcome, we may be better positioned to assist you effectively.

Best Regards,
The 8Theme Team

Hello, Shehzad Ghazi,

Upon our recent review, your website appears to be functioning smoothly, just as it was during our last correspondence. To provide you with a clear understanding of the modifications that have been implemented, we have included screenshots for your reference: https://prnt.sc/S1Zxuw1OFbtf https://prnt.sc/4jYo0uGC1wtg
https://developer.wordpress.org/reference/functions/is_wp_error/
Please be assured that these changes are not expected to cause any issues with the operation of your website.

Should you have any questions or require further assistance, please do not hesitate to contact us.

Best Regards,
8Theme’s Team

Hello, Michael Harris,

Thank you for contacting us and for using XStore.

We kindly request that you initiate a new discussion thread for your inquiry at our support forum: https://www.8theme.com/forums/xstore-wordpress-support-forum/. Additionally, please include a screenshot of the error you are encountering to assist us in providing you with a more accurate solution.

Kind Regards,
8theme team

Hello, khurram virk,

What issue do you face when trying to add the code (Theme Options > Theme custom CSS > Global)?

We face the next error when trying to access your Dashboard – https://prnt.sc/MsQgJyEo1v8W

Best regards,
The 8Theme Team

Hello, Chilly,

We would like to inform you that the issue you are encountering is not related to our theme. For guidance on resolving the “Scrape Key Check Failed” error in the WordPress Theme Editor, we kindly suggest that you refer to the following article: https://hoolite.be/wordpress/how-to-fix-scrape-key-check-failed-error-in-wordpress-theme-editor/.

Should you require additional support, please do not hesitate to reach out to the WordPress support team for expert assistance.

We would like to bring to your attention that utilizing the Appearance theme editor or a file manager plugin to implement fixes or code carries the risk of inducing fatal errors. Such errors could potentially result in you being locked out and the website becoming inaccessible. It is for this reason that we recommend editing files through FTP; the use of the File Manager or theme editor alone does not offer the level of security and control required for such operations.

Thank you for your understanding.

Kind Regards,
8theme team

Hello, Arnan,

We appreciate your prompt response.

This is the correct name – https://prnt.sc/V-ZyUTKbRUh3 , so you need to rename https://prnt.sc/QraW-3F84i89 to xstore-nl_NL.po and https://prnt.sc/2wbABN-b5EKG to xstore-core-nl_NL.po via FTP.

Best Regards,
8Theme’s Team

Hello, Darren Forde,

Thank you for contacting us and for using XStore.

Regrettably, the option you are inquiring about is not available. However, you may consider saving the content of your portfolio projects as templates if they were created using the Elementor builder. These templates can then be imported into new portfolio projects.

Furthermore, we kindly request that you provide us with the URL of the site where XStore is activated. This will enable us to review your Footer settings. Additionally, please inform us if you are utilizing sections or containers while editing the Footer static block with Elementor.

Kind Regards,
8theme team

Hello, Arnan,

Thank you for reaching out to us with your concerns regarding the translation issues on your website. We understand how important it is for every aspect of your site to function correctly, and we apologize for any inconvenience this may have caused you.

To assist us in addressing your concerns, we kindly request that you navigate to Loco Translate, select ‘Themes’, then ‘XStore’, and capture a screenshot where both the file name and location are clearly displayed. Please repeat this process for the translation files of ‘XStore Core’ and ‘WooCommerce’.

Thank you for your cooperation.

Best Regards,
8Theme’s Team

Hello, Chilly,

Upon review, we have confirmed that the patch was applied successfully. Therefore, you may disregard it for the time being.

Kind Regards,
8theme team

Hello, Creatica,

We kindly request that you provide us with temporary wp-admin and FTP credentials to facilitate necessary support and maintenance activities.

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

We appreciate your cooperation in this matter and assure you that your credentials will be handled with the utmost confidentiality and care.

Best Regards,
8Theme’s Team

Hello, Atlaz Finance,

We are grateful for your swift response to our previous communication.

To address the filtering issues, we kindly request that you remove all demo products from your system and replace them with new ones. This action should ensure that the filters function correctly.

“Also 1 littel detail the drop down menu is too big and looks bad with the picture undearneath it.” – To assist us in understanding and addressing this issue more effectively, could you please provide us with a screenshot?

We look forward to your cooperation in resolving these matters.

Best Regards,
8Theme’s Team

Hello, Chilly,

Kindly navigate to the XStore Dashboard, proceed to the Patcher, and select the ‘Refresh patches’ option. Once there, please apply the patch with the ID #9286983.

We hope you find these instructions helpful. Should you require any further assistance, please do not hesitate to reach out.

Best Regards,
The 8Theme Team

Hello, Layer0,

We would like to express our gratitude for your understanding and cooperation.

Best regards,
The 8Theme Team