Hello, Martin,

We appreciate your prompt response.

Could you kindly furnish us with the URL of the page where the issue is observable?

We’ve tried to edit your Home page using Elementor and the issue is not visible to us.

Best regards,
The 8Theme Team

Hello, Martin,

Thank you for reaching out to us with your concern.

1/ Navigate to Elementor > Tools > Regenerate CSS & Data.

2/ Kindly proceed to Xstore > Theme Options > Speed Optimization. Once there, please locate and select Menu Dropdown Cache, Menu Cache, Static Blocks Cache, and Remove Query Strings From Static Resources. Subsequently, turn off these options.

In the event that you are utilizing a cache plugin and CDN, we recommend temporarily disabling them.

Furthermore, we would appreciate it if you could create temporary wp-admin access and share the details via the private content area. This will allow us to review your settings and better understand the issue at hand.

Best regards,
The 8Theme Team

Hello, Ankit Khandelwal,

We have noticed that you have provided a screenshot from the product catalog. However, we had requested that you enable the Catalog mode – https://prnt.sc/BTvDn9WdiLvE (Theme Options > WooCommerce > Shop > Catalog Mode).

Best Regards,
8Theme’s Team

Hello, Uzair89012,

Thank you for reaching out to us with your concern regarding the Social Login/Registration Authentication feature in the XStore theme.

We invite you to review the functionality as demonstrated on our demos at the following link: https://xstore.8theme.com/elementor/
As you will observe, the behavior is predefined, and currently, there is no option available to alter this.

We invite you to submit a request to our team through the following page: https://www.8theme.com/taskboard/ If it receives enough votes from other customers, our development team will consider adding it in one of the upcoming updates.

Best Regards,
8Theme’s Team

Hello, @bistypl,

We appreciate your prompt response.

Have you followed this article to connect Instagram account https://www.8theme.com/documentation/docs/instagram-api-token/ ?

Have you cleared cache?

Best regards,
The 8Theme Team

Hello, Bistypl,

Thank you for getting in touch with us.

Please read this article – https://www.8theme.com/documentation/xstore/additional-customisation/optimal-placement-for-custom-css-code/

If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Best Regards,
8Theme’s Team

Hello, Tjuu,

We appreciate your use of XStore and would like to assist you further with your inquiry. To facilitate a more detailed examination of the issue you are experiencing, we kindly request that you initiate a new discussion thread on our support forum. You can do so by visiting the following link: https://www.8theme.com/forums/xstore-wordpress-support-forum/

As the problem you mentioned does not appear to be present on our own site, a thorough review of your site’s settings is necessary. For this purpose, please provide us with temporary administrative access to your WordPress dashboard, as well as FTP credentials. This will enable us to diagnose and address the issue more effectively.

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

Best Regards,
8Theme’s Team

Hello,

Thank you for reaching out to us with your concerns. We understand that you have encountered an issue following a recent update. Please be assured that the update was not intended to cause any problems, and we have not experienced any issues on our test site.

Upon reviewing the checkout process on your website, we noticed that you are utilizing third-party plugins. Despite this, we did not encounter any problems during our assessment. We kindly request that you clear your website’s cache and CDN, then re-evaluate the functionality. Should the issue persist, please record a video demonstrating the problem and send it to us for further analysis.

We kindly ask that you navigate to Theme Options, then select WooCommerce, followed by Cart/Checkout Layout, and proceed to disable the “Sticky Sidebar” feature. Once this is done, please observe the functionality and let us know the outcome.

Additionally, we would appreciate it if you could provide us with temporary wp-admin and FTP access. This will enable us to conduct a more thorough investigation of the situation on your site and offer the necessary assistance.

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

Best Regards,
8Theme’s Team

Dear @chilly,

Upon thorough analysis of your website’s performance, we conducted tests using one of the most popular web testing tools, GTmetrix. The examination revealed that only four fonts are loaded on your website, which include XStore icons, Poppins Bold, Poppins SemiBold, and Poppins Regular. Notably, all Poppins fonts are sourced directly from your website, as evidenced by the screenshot provided (https://prnt.sc/krcfTI6XYKMs). Furthermore, an inspection of your XStore Control Panel under Custom Fonts confirms that these fonts are indeed loaded on your frontend, as illustrated (https://prnt.sc/pbr_c0lkY_KO). This indicates the absence of any directly loaded Google fonts on your website.

Moreover, we extended our assessment using the website testing platform [WebPageTest.org](https://www.webpagetest.org), which yielded similar results. Our findings indicate that no third-party fonts are loaded on your website, as depicted in the screenshot (https://prnt.sc/OiM97OYlqNF8) and supported by the test results available (https://www.webpagetest.org/result/240327_AiDcDB_281/2/experiments/). It appears that your website’s performance has been optimized through cached results, ensuring satisfactory outcomes in font loading tests.

Our thorough testing across various platforms, including the one you referenced, confirms that your website is correctly loading fonts without reliance on third-party sources.
In summary, everything on your website is functioning correctly with respect to font loading, as the test results were simply cached.

Best regards,
The 8Theme Team

Hello, Ajaz,

Please submit separate topics for different questions https://www.8theme.com/forums/xstore-wordpress-support-forum/

1/ Regarding the custom CSS code, it pertains to the pages specified within the code as seen here: https://prnt.sc/dfTl6SMgIrbw. The term “archive” refers to pages similar to the Shop page type. We did not include a separate space for contact pages as there is already space provided on your website, which can be viewed here: https://prnt.sc/JRwYsITd68_f. If you wish to apply the code to the contact page as well, please open the Chrome Inspector at https://developer.chrome.com/docs/devtools/css, where you will be able to find the necessary class: https://prnt.sc/8fnZ-toX5PaG .page-id-273.

2/ Here is a screenshot from the Home page editor – https://prnt.sc/tyIUoECCnZEr

3/ We do not see the Wishlist on your single product page.

4/ We’ve checked the header from mobile and we do not see the white space in the top header. maybe you just need to clear the cache of your mobile browser.

5/ Theme Options > WooCommerce > Single Product page > Tabs > Type > Disable.

Demo custom tab content can be edited here – https://prnt.sc/Akwlftv9SNIL

Best Regards,
The 8Theme Team

Hello, Jesse,

We would like to assure you that your website will remain unaffected following the deactivation of the license, as it will be reactivated. Therefore, there is no cause for concern; rest assured that all will be well.

Best Regards,
8Theme’s Team

Hello, Daniel Nava,

We can’t connect yet, but we’ve checked your Theme Options and were able to change settings – https://prnt.sc/PWzpFpGGNsBT Please check.

Kind Regards,
8theme team

Hello, Ajaz,

We are currently experiencing difficulties with logging in using the provided credentials. Kindly refer to the screenshot linked below for your reference: https://prnt.sc/K_EpqC5XF1jH

We would greatly appreciate it if you could verify the accuracy of the login details to ensure continued collaboration.

Best Regards,
The 8Theme Team

Hello, Ajaz,

1/ Please remove the previous code for a single product page from Theme Options, and remove the static block from the Shop page, then go to Theme Options > Header Builder > Main header > Computed box > add margin-bottom, the space will be added for all pages.

2/ Could you please provide temporary wp-admin access? We need to check your Home page settings.

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

Best Regards,
The 8Theme Team

Hello, Ajaz,

1/ We would like to inform you that the provided code is not related to static blocks.

2/ Add the next code in Theme Options > Theme custom CSS > Global:

.single-product .content-page {
    margin-top: calc(1vw + 30px);
}

and check a single product page after that – https://prnt.sc/5ZhFTEH2MB1A

Best Regards,
The 8Theme Team