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Viewing 30 posts - 9,031 through 9,060 (of 68,231 total)
  • Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 28, 2024 at 14:42

    Hello,

    Thank you for getting in touch with us.

    For the modifications you require, kindly navigate to the ‘Appearance’ section, then select ‘Menus’. From there, you will be able to locate the specific static block that needs editing. Please refer to this screenshot for guidance: https://prnt.sc/estHV4RFA8fw

    Best regards,
    The 8Theme Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 28, 2024 at 14:39

    Hello,

    Good day to you.

    Each browser generates its own link so you should google for “chrome amp-validator” => https://prnt.sc/_D8GTySEyBw8
    Regarding the AMP Validator Chrome extension, you can find it by visiting the Chrome Web Store and searching for “AMP Validator.” Alternatively, you can use the following link to directly access the extension: [AMP Validator Chrome Extension](https://chrome.google.com/webstore/detail/amp-validator/nmoffdblmcmgeicmolmhobpoocbbmknc)

    About HTML,

    <div class="etheme-icon-list">
     <div class="etheme-icon-list-item" style="
        padding: 10px 0;
        border-bottom: 1px solid #e1e1e1;
    ">
      <span class="etheme-icon-list-item-icon" style="
    ">
       <span class="etheme-icon-list-item-icon-inner" style="
        color: var(--et_active-color);
    ">
        <i aria-hidden="true" class="et-icon et-shop"></i>
       </span>
      </span>
      <span class="etheme-icon-list-item-text">
       <b>Pickup:</b> Warehouse, Dammam Branch, Jubail Branch </span>
     </div>
     <div class="etheme-icon-list-item elementor-repeater-item-44e6ea8 has-divider" style="
        padding: 10px 0;
        border-bottom: 1px solid #e1e1e1;
    ">
      <span class="etheme-icon-list-item-icon">
       <span class="etheme-icon-list-item-icon-inner" style="
        color: var(--et_active-color);
    ">
        <i aria-hidden="true" class="et-icon et-delivery"></i>
       </span>
      </span>
      <span class="etheme-icon-list-item-text">
       <b>Delivery:</b> 2-3&nbsp;Working&nbsp;Days </span>
     </div>
     <div class="etheme-icon-list-item elementor-repeater-item-2f59579 has-divider" style="
        padding: 10px 0;
        border-bottom: 1px solid #e1e1e1;
    ">
      <span class="etheme-icon-list-item-icon">
       <span class="etheme-icon-list-item-icon-inner" style="
        color: var(--et_active-color);
    ">
        <i aria-hidden="true" class="fas fa-certificate"></i>
       </span>
      </span>
      <span class="etheme-icon-list-item-text">
       <b>MTC:</b> Material Test Certificate will be provided with all gears. </span>
     </div>
     <div class="etheme-icon-list-item elementor-repeater-item-c9b3b62 has-divider" style="
        padding: 10px 0;
        border-bottom: 1px solid #e1e1e1;
    ">
      <span class="etheme-icon-list-item-icon">
       <span class="etheme-icon-list-item-icon-inner" style="
        color: var(--et_active-color);
    ">
        <i aria-hidden="true" class="fas fa-certificate"></i>
       </span>
      </span>
      <span class="etheme-icon-list-item-text">
       <b>3rd Party MTC:</b> will be provided on customer demand. </span>
     </div>
     <div class="etheme-icon-list-item elementor-repeater-item-4a0a794 has-divider" style="
        padding: 10px 0;
        border-bottom: 1px solid #e1e1e1;
    ">
      <span class="etheme-icon-list-item-icon">
       <span class="etheme-icon-list-item-icon-inner" style="
        color: var(--et_active-color);
    ">
        <i aria-hidden="true" class="far fa-credit-card"></i>
       </span>
      </span>
      <span class="etheme-icon-list-item-text">
       <b>Payment:</b> Production starts after full payment </span>
     </div>
     <div style="
        padding: 10px 0;
        border-bottom: 1px solid #e1e1e1;
    " class="etheme-icon-list-item elementor-repeater-item-d53ea76 has-divider">
      <span class="etheme-icon-list-item-icon">
       <span style="
        color: var(--et_active-color);
    " class="etheme-icon-list-item-icon-inner">
        <i aria-hidden="true" class="fas fa-clipboard-check"></i>
       </span>
      </span>
      <span class="etheme-icon-list-item-text">
       <b>ISO 9001:</b> certified production process with strict quality control measures. </span>
     </div>
     <div class="etheme-icon-list-item elementor-repeater-item-26e6eaf" style="
        padding: 10px 0;
    ">
      <span class="etheme-icon-list-item-icon">
       <span class="etheme-icon-list-item-icon-inner" style="
        color: var(--et_active-color);
    ">
        <i aria-hidden="true" class="far fa-file-alt"></i>
       </span>
      </span>
      <a class="etheme-icon-list-item-text" href="http://www.safeandsecureksa.com">
       <b>Return Policy:</b> Please click here to check out "RETURN POLICY" </a>
      <span class="etheme-icon-list-item-label"> HOT </span>
     </div>
    </div>
    

    Best Regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 28, 2024 at 14:20

    Hello,

    Thank you for reaching out to us with your query about the Elementor header builder.

    Custom CSS code can be added for a section or container, for example:

    selector {
        position: fixed;
        top: 0;
        width: 100%;
        z-index: 3;
    }

    https://prnt.sc/HyE4OAc3HW_d

    Best Regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 28, 2024 at 13:40

    Hello,

    Thank you for your cooperation.

    If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

    Best Regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 28, 2024 at 13:39

    Hello,

    Thank you for reaching out to us with your query.

    We kindly suggest that you consider adding descriptions for your brands https://prnt.sc/H2Tj_P3sEdji Additionally, implementing an SEO plugin could prove beneficial for enhancing your website’s search engine optimization https://yoast.com/

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 28, 2024 at 13:37

    Hello, Chrisbond,

    Thank you for reaching out to us with your concern.

    Are you indicating that even after clearing the cache, your wishlist page continues to display unwanted messages, and you are unable to remove them?

    You have mentioned that you replicated the actions on your own test site and encountered no issues there.

    Could you please provide temporary wp-admin access to assist us further?

    Best Regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 28, 2024 at 13:32

    Hello,

    Thank you for reaching out to us with your query.

    To adjust the number of products displayed per row on the Shop page, please navigate to the following path in your website’s dashboard: Appearance > Customize > WooCommerce > Product Catalog. Should you encounter any difficulties with this setting, we recommend verifying that the issue is not related to interference from a third-party plugin, modifications within a child theme, or caching mechanisms.

    Best Regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 28, 2024 at 13:19

    Dear @chilly,

    We have successfully accessed your stylesheet file at the following URL: /wp-content/uploads/xstore/kirki-styles.css. Upon review, we have determined that there are no fonts present within this file, as evidenced by the screenshot provided here: https://prnt.sc/KY-845kJvwKY.

    Should any fonts appear in the future, we will certainly take a closer look. It was already clear from the onset of this discussion which file contained the item you discovered.

    Best regards,
    The 8Theme Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 28, 2024 at 13:14

    Hello,

    Thank you for reaching out to us with your concern.

    We would like to inform you that the product, for which you have provided a screenshot, is a demo product. Accordingly, you will need to configure its variations https://prnt.sc/-vDNXnG2Y8EB + https://prnt.sc/uBzRZkIuWj5l = https://prnt.sc/kvnG0A0e2tcy , or remove it and create a new one.
    https://woo.com/document/variable-product/#:~:text=Variable%20products%20in%20WooCommerce%20let,small%20and%20in%20different%20colors.

    Best Regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 28, 2024 at 11:44

    Hello, Jade,

    We regret to inform you that we are still unable to access your website.

    Best Regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 28, 2024 at 11:41

    Hello, TheOne,

    Thank you for reaching out to us with your query regarding the Yoga demo product images.

    Image sizes come from WooCommerce plugin settings – https://www.8theme.com/documentation/xstore/woocommerce/product-images/
    Please go to Appearance > Customize > WooCommerce > Product Images > Thumbnail Width > set https://prnt.sc/7Oct4Nl5l82X . Once you have made this change, please proceed to regenerate the thumbnails using the appropriate plugin.

    Best Regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 28, 2024 at 10:24

    Hello, Jade,

    Kindly view the video at the provided link.

    What should we do to be able to open your site?

    Best Regards,
    8Theme’s Team

    Please contact administrator
    for this information.
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 28, 2024 at 09:36

    Dear @chilly,

    We hope this message finds you well.

    It appears that the discrepancy in test results may be attributed to the difference in the testing locations. My test was conducted from Virginia, USA, and can be viewed here: https://prnt.sc/CYGTQS4Lb6NG. Conversely, the test on the other end was carried out from London, UK, as indicated by this link: https://prnt.sc/6wXbBpaLsJxQ.

    Additionally, GTmetrix conducted testing from Vancouver, Canada, with the results accessible via this link: https://prnt.sc/ndXGwBFpoWs9 (https://gtmetrix.com/reports/candyhype.com/Rsh2lvr3/).

    We suspect that the test result from the other location may be cached, reflecting previous testing from that particular region. It is important to note that the fonts in question are not present on the actual site. This raises the question of how one might conceal elements that are not visually detectable.

    We would recommend conducting tests from various locations to assess the true performance and obtain an accurate representation of the site’s speed and functionality.

    Best regards,
    The 8Theme Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 28, 2024 at 09:30

    Hello, Qilah,

    Thank you for getting in touch with us.

    Here is an example for you – https://prnt.sc/_EEasRecK2bl > https://prnt.sc/5bbrW8538W4G

    If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

    Best Regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 28, 2024 at 09:27

    Hello, Qilah,

    We appreciate your prompt response.

    In this case, the next custom CSS code can be used:

    .woocommerce-form-login {
        margin-bottom: 50px !important;
    }

    Best Regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 28, 2024 at 09:19

    Hello, Jade,

    We hope this message finds you well. We are currently experiencing difficulty accessing your website. Kindly review the video we have provided in the private content area for further details.

    Best Regards,
    8Theme’s Team

    Please contact administrator
    for this information.
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 28, 2024 at 09:16

    Hello, Ajaz,

    9/ https://prnt.sc/Exs1rTdt5BUG
    and for Cart/Checkout pages: Theme Options > WooCommerce > Cart/Checkout Layout > Copyright > Content > edit Text tab content.

    Should you have any further inquiries or issues, we encourage you to contact us without hesitation. Our support team is consistently accessible to provide assistance through our support forum. Please submit different questions via separate topics.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 28, 2024 at 09:12

    Hello, Ajaz,

    7/ Create a static block with the desired content and show it in the Mobile menu via HTML block https://prnt.sc/X_lfsU3G_Qyl https://prnt.sc/xq_oT9xU241X

    8/ Here is just an example https://prnt.sc/FMCXSonZi68r ( https://prnt.sc/y-SR83f7kHhg )

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 28, 2024 at 09:05

    Hello, Ajaz,

    5/ https://www.8theme.com/topic/i-cant-remove-the-connection-block-in-the-header/

    6/ Theme Options > Styling > Bordered buttons > Text color.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 28, 2024 at 09:00

    Hello, Ajaz,

    3/ We are glad that you resolved it.

    4.1/ https://www.8theme.com/documentation/xstore/woocommerce/product-images/
    Please go to Appearance > Customize > WooCommerce > Product Images > Thumbnail Width > set 391px . Once you have made this change, please proceed to regenerate the thumbnails using the appropriate plugin.

    4.2/ Theme Options > Typography > font-size – https://prnt.sc/rIo_bm3y4YLf

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 28, 2024 at 08:56

    Hello, Ajaz,

    Reply times can vary from time to time and be up to 24 hours Monday – Friday and up to 48 hours on weekends, Sat-Sun. But is usually faster than that. Please, do not submit multiple topics for the same request, as this does not result in a faster response time. Submit separate topics – https://www.8theme.com/forums/xstore-wordpress-support-forum/ for different questions.

    As we can see you need to update the theme https://prnt.sc/5IHYjsAS_l7x https://www.8theme.com/documentation/xstore/theme-installation/theme-update/ Please do not update the Core plugin before the theme update next time, you need to update the theme first.

    1/ We would recommend you replace the Products element on your Home page with Products Carousel or Products Grid.

    2/ Theme Options > Header Builder > Sticky header > enable Sticky for the desired header area https://prnt.sc/as3MHv7SdHgS

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 28, 2024 at 08:46

    Hello, Jade,

    We appreciate your prompt response.

    Could you please provide temporary wp-admin access?

    To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

    Best Regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 28, 2024 at 08:45

    Hello, Nicolo,

    We appreciate your prompt response.

    There is no such option, unfortunately.
    We invite you to submit a request to our team through the following page: https://www.8theme.com/taskboard/ If it receives enough votes from other customers, our development team will consider adding it in one of the upcoming updates.

    Currently, we can only offer https://xstore.8theme.com/elementor/demos/minimal-fashion02/testimonials-element/ or https://elementor.com/help/reviews-widget-pro/

    Best Regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 28, 2024 at 08:35

    Hello, Uzair89012,

    We appreciate your prompt response.

    Please be informed that custom CSS code may be utilized to alter the color as per your requirements:

    form.login .button, form.register .button {
        background-color: #1074a8;
    }
    form.login .button:hover, form.register .button:hover {
        background-color: #404b5b;
    }

    Best Regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 28, 2024 at 08:31

    Hello, Liza,

    We appreciate your prompt response.

    If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

    Best Regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 28, 2024 at 08:30

    Hello,

    Thank you for getting in touch with us.

    By default, this demo version doesn’t come with elementor template for a single product page, but you should be able to import one of pre-created templates https://prnt.sc/Rk2DwFyu560G > https://prnt.sc/tO7tP3eUsK1x > https://prnt.sc/jkyvz5BVJ3ei https://www.8theme.com/documentation/xstore/xstore-builders/xstore-single-product-builder-with-elementor/

    If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

    Best Regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 28, 2024 at 08:26

    Hello, Jade,

    Thank you for reaching out to us with your concerns regarding the breadcrumbs on your website. We understand how important it is for your site to look just the way you want it to, and we’re here to help you achieve that.

    Regarding the issue with the image on your About Us page, please check this option – https://prnt.sc/mX5bQlu4Bl4E

    Theme Options > Breadcrumbs > font-size set 0px.

    If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

    Best Regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 28, 2024 at 08:23

    Hello, Qilah,

    We appreciate you contacting us with your inquiry about the hamburger menu on your navigation bar.

    We kindly suggest that you attempt to adjust the padding by navigating to Header Builder > Mobile Menu > Off-Canvas Content > Computed Box.

    Should this not resolve the issue, we would be grateful if you could provide us with temporary wp-admin access to further assist you.

    Best Regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 28, 2024 at 08:01

    Hello, Qilah,

    We hope this message finds you well.

    We are writing to express our gratitude for reaching out to us and for your continued use of XStore. We would like to request further information regarding your recent inquiry. Could you please specify whether the gup is needed exclusively for the page you mentioned, or is it required for multiple pages?

    We appreciate your attention to this matter and look forward to your prompt response.

    Best Regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 27, 2024 at 20:31

    Hello, Liza,

    Thank you for reaching out to us with your query.

    Please ensure that you are using the latest version of the theme https://www.8theme.com/documentation/xstore/theme-installation/theme-update/ https://www.8theme.com/documentation/xstore/plugins/plugins-update/

    After that go to XStore > Import demos add the &etheme_demo_versions_info to the url https://prnt.sc/1ya9tej and press Enter. Check if you get the new version after that.

    Thank you for your cooperation and we look forward to hearing from you soon.

    Best Regards,
    8Theme’s Team

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    Viewing 9,060 results - 9,031 through 9,060 (of 68,231 total)
Viewing 30 posts - 9,031 through 9,060 (of 68,231 total)
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