Hello,

Thank you for reaching out to us with your query.

We kindly suggest that you consider adding descriptions for your brands https://prnt.sc/H2Tj_P3sEdji Additionally, implementing an SEO plugin could prove beneficial for enhancing your website’s search engine optimization https://yoast.com/

Kind Regards,
8theme team

Hello,

Thank you for reaching out to us with your query.

To adjust the number of products displayed per row on the Shop page, please navigate to the following path in your website’s dashboard: Appearance > Customize > WooCommerce > Product Catalog. Should you encounter any difficulties with this setting, we recommend verifying that the issue is not related to interference from a third-party plugin, modifications within a child theme, or caching mechanisms.

Best Regards,
8Theme’s Team

Hello,

Thank you for reaching out to us with your concern.

We would like to inform you that the product, for which you have provided a screenshot, is a demo product. Accordingly, you will need to configure its variations https://prnt.sc/-vDNXnG2Y8EB + https://prnt.sc/uBzRZkIuWj5l = https://prnt.sc/kvnG0A0e2tcy , or remove it and create a new one.
https://woo.com/document/variable-product/#:~:text=Variable%20products%20in%20WooCommerce%20let,small%20and%20in%20different%20colors.

Best Regards,
8Theme’s Team

Hello, TheOne,

Thank you for reaching out to us with your query regarding the Yoga demo product images.

Image sizes come from WooCommerce plugin settings – https://www.8theme.com/documentation/xstore/woocommerce/product-images/
Please go to Appearance > Customize > WooCommerce > Product Images > Thumbnail Width > set https://prnt.sc/7Oct4Nl5l82X . Once you have made this change, please proceed to regenerate the thumbnails using the appropriate plugin.

Best Regards,
8Theme’s Team

Dear @chilly,

We hope this message finds you well.

It appears that the discrepancy in test results may be attributed to the difference in the testing locations. My test was conducted from Virginia, USA, and can be viewed here: https://prnt.sc/CYGTQS4Lb6NG. Conversely, the test on the other end was carried out from London, UK, as indicated by this link: https://prnt.sc/6wXbBpaLsJxQ.

Additionally, GTmetrix conducted testing from Vancouver, Canada, with the results accessible via this link: https://prnt.sc/ndXGwBFpoWs9 (https://gtmetrix.com/reports/candyhype.com/Rsh2lvr3/).

We suspect that the test result from the other location may be cached, reflecting previous testing from that particular region. It is important to note that the fonts in question are not present on the actual site. This raises the question of how one might conceal elements that are not visually detectable.

We would recommend conducting tests from various locations to assess the true performance and obtain an accurate representation of the site’s speed and functionality.

Best regards,
The 8Theme Team

Hello, Qilah,

We appreciate your prompt response.

In this case, the next custom CSS code can be used:

.woocommerce-form-login {
    margin-bottom: 50px !important;
}

Best Regards,
8Theme’s Team

Hello, Ajaz,

9/ https://prnt.sc/Exs1rTdt5BUG
and for Cart/Checkout pages: Theme Options > WooCommerce > Cart/Checkout Layout > Copyright > Content > edit Text tab content.

Should you have any further inquiries or issues, we encourage you to contact us without hesitation. Our support team is consistently accessible to provide assistance through our support forum. Please submit different questions via separate topics.

Kind Regards,
8theme team

Hello, Ajaz,

5/ https://www.8theme.com/topic/i-cant-remove-the-connection-block-in-the-header/

6/ Theme Options > Styling > Bordered buttons > Text color.

Kind Regards,
8theme team

Hello, Ajaz,

Reply times can vary from time to time and be up to 24 hours Monday – Friday and up to 48 hours on weekends, Sat-Sun. But is usually faster than that. Please, do not submit multiple topics for the same request, as this does not result in a faster response time. Submit separate topics – https://www.8theme.com/forums/xstore-wordpress-support-forum/ for different questions.

As we can see you need to update the theme https://prnt.sc/5IHYjsAS_l7x https://www.8theme.com/documentation/xstore/theme-installation/theme-update/ Please do not update the Core plugin before the theme update next time, you need to update the theme first.

1/ We would recommend you replace the Products element on your Home page with Products Carousel or Products Grid.

2/ Theme Options > Header Builder > Sticky header > enable Sticky for the desired header area https://prnt.sc/as3MHv7SdHgS

Kind Regards,
8theme team

Hello, Nicolo,

We appreciate your prompt response.

There is no such option, unfortunately.
We invite you to submit a request to our team through the following page: https://www.8theme.com/taskboard/ If it receives enough votes from other customers, our development team will consider adding it in one of the upcoming updates.

Currently, we can only offer https://xstore.8theme.com/elementor/demos/minimal-fashion02/testimonials-element/ or https://elementor.com/help/reviews-widget-pro/

Best Regards,
8Theme’s Team

Hello, Liza,

We appreciate your prompt response.

If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Best Regards,
8Theme’s Team

Hello, Jade,

Thank you for reaching out to us with your concerns regarding the breadcrumbs on your website. We understand how important it is for your site to look just the way you want it to, and we’re here to help you achieve that.

Regarding the issue with the image on your About Us page, please check this option – https://prnt.sc/mX5bQlu4Bl4E

Theme Options > Breadcrumbs > font-size set 0px.

If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Best Regards,
8Theme’s Team

Hello, Qilah,

We hope this message finds you well.

We are writing to express our gratitude for reaching out to us and for your continued use of XStore. We would like to request further information regarding your recent inquiry. Could you please specify whether the gup is needed exclusively for the page you mentioned, or is it required for multiple pages?

We appreciate your attention to this matter and look forward to your prompt response.

Best Regards,
8Theme’s Team

Hello, Martin,

We appreciate your prompt response.

Could you kindly furnish us with the URL of the page where the issue is observable?

We’ve tried to edit your Home page using Elementor and the issue is not visible to us.

Best regards,
The 8Theme Team

Hello, Martin,

Thank you for reaching out to us with your concern.

1/ Navigate to Elementor > Tools > Regenerate CSS & Data.

2/ Kindly proceed to Xstore > Theme Options > Speed Optimization. Once there, please locate and select Menu Dropdown Cache, Menu Cache, Static Blocks Cache, and Remove Query Strings From Static Resources. Subsequently, turn off these options.

In the event that you are utilizing a cache plugin and CDN, we recommend temporarily disabling them.

Furthermore, we would appreciate it if you could create temporary wp-admin access and share the details via the private content area. This will allow us to review your settings and better understand the issue at hand.

Best regards,
The 8Theme Team