Hello, Terpsauce,

I am writing to inform you that this communication thread has been transferred to my attention by my colleague. I would like to take this opportunity to clarify our support policy with you, which can be found at the following link: https://www.8theme.com/documentation/xstore/support/support/.
Please note that additional customization falls beyond the purview of our standard support services.

We have noticed that we have received a significant number of inquiries from you in recent days. Regrettably, in accordance with our Item Support Policy, which can be reviewed here: https://themeforest.net/page/item_support_policy and illustrated here: https://prnt.sc/rgznPA46oir-, we are unable to accommodate any further support requests at this time.

We hope for your understanding.

Best Regards,
8Theme’s Team

Hello, Nedimzidane,

Thank you for reaching out to us with your concern. We understand that you are experiencing difficulties with uploading files larger than 8MB, and we apologize for any inconvenience this may be causing you.

The issue you are encountering may be related to server limitations set by your hosting provider. While you have attempted to adjust the file size limit through the .htaccess file, there are other settings that may need to be modified to allow for larger uploads.

To assist you further, we would recommend the following steps:

1. Contact your hosting provider and inquire if they have a maximum file upload limit in place that overrides your .htaccess settings.
2. Request that they increase the limit for you if it is within their policy to do so.
3. Alternatively, you can check the ‘php.ini’ file for the ‘upload_max_filesize’ and ‘post_max_size’ directives to ensure they are set to a value that accommodates your needs.

Best Regards,
8Theme’s Team

Hello, Maloneweb,

We appreciate your prompt response.

For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

Best Regards,
8Theme’s Team

Hello, Jade,

Thank you for getting in touch with us.

There is a default padding for all pages https://prnt.sc/ZpdaQS36b4fj

The next code can be added in Theme Options > Theme custom CSS > Global to remove the padding for mentioned pages:

.page-id-32 .content-page, .page-id-2052 .content-page {
    padding-bottom: 0px;
}

where page id is – https://prnt.sc/s6_DkNpdsRIq

Best Regards,
8Theme’s Team

Hello, @Mr.Auxins,

We wish to bring to your attention that we are currently unable to access the 404 page editor on your website. It appears that the PRO Elements plugin, which is essential for this functionality, is not installed. We kindly ask that you verify this on your end.

For your convenience, we have recorded a video to demonstrate the issue https://we.tl/t-fniMAZprbl . Could you please confirm whether the plugin was removed by you or someone else managing the site?
Additionally, we seek your permission to install the necessary plugin on your site.

We appreciate your prompt attention to this matter and look forward to your response.

“…. Do you need guidance Rose?” – yes, please record a video, of how you do this on the staging site without PRO Elements plugin activated.

Kind regards,
The 8Theme Team

Hello, Mr.Auxins,

Please provide FTP access. For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

Best regards,
The 8Theme Team

Hello, @Mr.Auxins,

Thank you for getting in touch with us.

Please be informed that Tony Rodriguez is currently on leave. I would like to offer my assistance in his stead.

Currently, we are unable to view the slider on the 404 page of your staging site. Could you please provide us with the link to the page containing the slider to which you are referring?

We appreciate your cooperation and look forward to resolving this matter promptly.

Kind regards,
The 8Theme Team

Hello,

Thank you for your message. We trust that your comment was sincere and hope that our response was indeed helpful to you.

If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Best regards,
The 8Theme Team

Hello, Ctiedje,

We appreciate your prompt response.

Please check the Private Content area.

Best Regards,
8Theme’s Team

Hello, Mr.Auxins,

1/ Yes, because you provide us with access to the STAGING SITE. How can changes appear on your live site if you do not provide us with access?

2/ Do you mean cart or checkout page? We can see the progress bar on your Cart page from mobile. Please check the link in the Private Content area.

About the checkout page, the progress bar feature is not designed to be displayed on this page, by default.

Best Regards,
The 8Theme Team

Hello, @thevedansia,

1/ We kindly request that you update the theme and the Core plugin. Should this not resolve the issue with the Coupon functionality when the Advanced Layout is activated, we would appreciate it if you could provide us with temporary wp-admin and FTP access credentials.

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

2/ Kindly proceed to the following location: Elementor > Settings > Integrations > WooCommerce. Once there, please select the option to disable the Mini Cart Template.

Best regards,
The 8Theme Team

Hello, TheOne,

Thank you for reaching out to us with your query regarding the Elementor header on your website.

Kindly proceed to the following location: Elementor > Settings > Integrations > WooCommerce. Once there, please select the option to disable the Mini Cart Template.

Best Regards,
8Theme’s Team

Hello,

Thank you for reaching out to us with your query.

Kindly provide the URL of the page from which the screenshot was taken.

Best Regards,
8Theme’s Team

Hello, Marco A Jimenez,

Thank you for reaching out to us with your concern. We understand that you have updated your categories, but are experiencing an issue where only two are displayed on the mobile version of your site.

By default, empty categories are shown there.
Do you want to show empty categories in the mobile menu? In this case, please provide FTP access, and I will pass your request to someone from our dev team.
For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

Kind Regards,
8theme team

Hello, Chiche Solene,

Thank you for reaching out to us with your concern regarding the translation.

Please make sure that the mentioned texts are translated for the XStore Core plugin.

We would be grateful if you could supply us with the URL and temporary wp-admin credentials to enable us to review your configuration.

Best Regards,
8Theme’s Team