Hello, Mr.Auxins,

We are pleased to inform you that all of your inquiries within this thread have been addressed comprehensively https://prnt.sc/U82DgtuRCCRd . Consequently, the establishment of a new staging site is deemed unnecessary at this juncture.

However, we must bring to your attention that the credentials you have furnished for staging site number 8 appear to be invalid https://prnt.sc/Cm3t-GuH2Wpv

Best regards,
The 8Theme Team

Hello, Roobinda,

Thank you for contacting us and for using XStore.

We kindly request that you provide us with the URL of the page in question, as well as temporary administrative access to the WordPress dashboard.

Best Regards,
8Theme’s Team

Hello, Nedimzidane,

We hope this message finds you well. We would like to inform you that the issue you have encountered falls outside the scope of our theme’s support. Therefore, we kindly suggest that you reach out to your hosting provider and the WordPress support team for further assistance.

Best Regards,
8Theme’s Team

Hello, Eli,

Thank you for reaching out to us.

Please be informed that the Shop page serves as an archive page for products and, as such, is not editable via Elementor by default. Any available configurations can be adjusted within the Theme Options.

Should you wish to utilize Elementor for your Shop page, we kindly direct you to the following instructional article: https://www.8theme.com/documentation/xstore/xstore-builders/xstore-products-archive-builder-with-elementor/. This guide will assist you in creating a custom layout from the ground up and configuring it for all product archives, including the shop, product categories, and more.

If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Kind Regards,
8theme team

Hello, Terpsauce,

Please accept our apologies for any inconvenience caused. In accordance with your request, I will refrain from responding to your inquiries at this time, allowing other specialists the opportunity to provide you with answers later.

This topic will be closed.

Best Regards,
The 8Theme Team

Hello, Maloneweb,

We appreciate your prompt response.

“I can’t understand why the words “private” appear in front of the title on some portfolio elements” – here is the answer – https://prnt.sc/5HsqutXg1uip
Please check the Portfolio page as an unlogged user or from an incognito browser window, the Private project is not visible in this case.

Best Regards,
8Theme’s Team

Hello, Jade,

We appreciate your prompt response.

We are currently unable to identify any factors that would cause such behavior from our theme.

Can you please switch to WooCommerce default theme – Storefront (Appearance > Themes) in order to check if the issue is restricted to XStore only?

Best Regards,
8Theme’s Team

Hello, Mr.Auxins,

We appreciate your prompt response.

Please find below a description of the actions taken:
“We’ve changed the custom CSS for a section from https://prnt.sc/SX2Xgn_h18Fd to https://prnt.sc/gaaRmBaLPOTB , the result – https://prnt.sc/WJpPF9VomTcH”
It means you just need to copy this code https://prnt.sc/gaaRmBaLPOTB from the staging site > go to the Live site > and replace this code https://prnt.sc/SX2Xgn_h18Fd with this one https://prnt.sc/gaaRmBaLPOTB

.custom-categories-block .category-grid {
    margin: auto;
    border-width: 5px;
    border-color: #f7f6f6;
    border-style: solid;
    border-radius: 100px;
    background: #f7f6f6;
   -webkit-transition: all .25s;
    transition: all .25s;
}
.custom-categories-block .category-grid:hover {
        background: transparent;
        border-color: #f3c81c;
}

We hope it is clear now and you can clearly see all the screenshots.

“I also couldn’t see a setting to change the surrounding circle from yellow to red.” – please edit the border color here https://prnt.sc/5NwylUu1WONK

Best regards,
The 8Theme Team

Hello, Mr.Auxins,

We kindly request that you consider updating not merely out of preference but due to the potential for issues that may arise from the older version. Even if you are confident that it will not cause problems. Your live site is always updated, we advise that you also update the test site to match.

“Blank rating only NOT showing in home page widget for products.” – please provide FTP access. For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

Best regards,
The 8Theme Team

Hello, Mr.Auxins,

https://prnt.sc/NL5SlBfrkLPv – I would like to inform you that I have not made any modifications to your website, and as such, I am unable to provide an explanation for the changes you’ve referenced. Please note that another member of our support team will be able to address this matter, but they will only be available to do so after a few days. We apologize for any inconvenience this may cause.

However, if you assert that the changes made did not resolve your issue, we can temporarily set them aside and discuss alternative solutions that may assist you further.

1/ “There is NO green/white animated progress bar. A blue Image bar, yes.” – Please provide: – a screenshot from your mobile;
– let us know what device and browser you use.
– it is about the cart page?

2/ “I dunno what code you’ve implemented but the Revolution slider has disappeared, this would not be acceptable for the live site.” – From our side, there were no changes that may affect the Slider on your Home page. Please edit the page using Elementor and try to re-select Slider template.

3/ “But int needs to work this way” – which way? If you wish to include the bar on the Checkout page, you may do so by utilizing Elementor https://prnt.sc/HtunPhyYTzF3 > https://prnt.sc/K7BVgT6L17PN this element that can be integrated into the page content.
https://www.8theme.com/documentation/documentation/xstore-builders/xstore-checkout-page-builder-with-elementor/
Please try to follow our recomentation, before your next reply.

4/ We asked a few times, but you did no update the theme on the staging site, do you need our help with it?

Best Regards,
The 8Theme Team

Hello, Safe Desires,

Thank you for reaching out to us with your queries.

1/ Popularity detection comes from the WooCommerce plugin, so we would recommend you to contact the support team of WooCommerce https://wordpress.org/support/plugin/woocommerce/

2/ Please update the theme and Core plugin – https://www.8theme.com/documentation/xstore/theme-installation/theme-update/ https://www.8theme.com/documentation/xstore/plugins/plugins-update/

Thank you in advance for your cooperation.

Best Regards,
8Theme’s Team

Hello,

What exactly template do you mean https://prnt.sc/dfZZozvEnrvH ? We’ve checked “Your account has been created on The Underground Marketplace” and it is not like on your screenshot https://staging17.ugmp.co.uk/wp-admin/post.php?post=7608&action=edit , so please let us know the template name.

Best Regards,
8Theme’s Team

Hello, Mr.Auxins,

Thank you for your cooperation.

Best regards,
The 8Theme Team

Hello,

Thank you for reaching out to us with your concern.

Some errors are visible in the browser console, please check the screenshot in the Private Content area. We would recommend you contact Elementor plugin support https://wordpress.org/support/plugin/elementor/

Best Regards,
8Theme’s Team

Hello, Mr.Auxins,

We appreciate your prompt response.

We would like to inform you that the progress bar feature is designed to be displayed exclusively on the Cart page by default. However, if you wish to include it on the Checkout page, you may do so by utilizing Elementor https://prnt.sc/HtunPhyYTzF3 > https://prnt.sc/K7BVgT6L17PN this element that can be integrated into the page content.

Best Regards,
The 8Theme Team