Wp user light mode doesnt show xstore menu

This topic has 8 replies, 2 voices, and was last updated 3 weeks, 5 days ago ago by Rose Tyler

  • Avatar: deplek
    deplek
    Participant
    April 20, 2024 at 13:43

    When user->light mode is selected in WP Backend, the Xstore menu doesnt show correct. See https://imgur.com/a/zUoYtiE

    7 Answers
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 21, 2024 at 08:11

    Hello, Deplek

    Thank you for reaching out and bringing this issue to our attention. We apologize for any inconvenience caused by the Xstore menu display issue when the light mode is selected in the WordPress backend.

    Please provide us with temporary wp-admin and FTP access.

    To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

    For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

    Best Regards,
    8Theme’s Team

    Avatar: deplek
    deplek
    Participant
    April 21, 2024 at 13:47

    attached in private area. please also let me know what you did/i can do, so i can replicate this in the future. thank you.

    Please contact administrator
    for this information.
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 21, 2024 at 14:13

    Hello, Deplek

    We appreciate your provision of the wp-admin access. To facilitate our ongoing work, could you please also provide us with the FTP access credentials?

    Thank you for your cooperation.

    Best Regards,
    8Theme’s Team

    Avatar: deplek
    deplek
    Participant
    April 21, 2024 at 14:24

    Sorry, but i cannot find a reason i would provide FTP acces for a css-thing.

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 22, 2024 at 08:31

    Hello, Deplek

    The fix will be included in the next theme update.

    Best Regards,
    8Theme’s Team

    Avatar: deplek
    deplek
    Participant
    April 22, 2024 at 08:54

    impeccable support. thank you.

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 22, 2024 at 09:25

    Hello, Deplek

    We would like to express our gratitude for your understanding and cooperation.

    Best Regards,
    8Theme’s Team

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