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Payment gateway not working order not placing then how can we get money from customer

This topic has 8 replies, 2 voices, and was last updated 3 months ago ago by Rose Tyler

Vikram

Participant

April 21, 2024 at 06:31

Dear Sir,
Payment gateway not working order not placing then how can we get money from customer

Video attached please guide to fix this issue

Please, contact administrator
for this information.

Files is visible for topic creator and
support staff only.

#392340 Copied Theme version: 9.3.6

7 Answers

Rose Tyler

Support staff

April 21, 2024 at 07:10

Hello, Vikram,

Thank you for reaching out to us and bringing this issue to our attention.

We kindly request that you conduct a test when the default WooCommerce theme, Storefront, is activated on your website. This can be done by navigating to Appearance > Themes within your site’s dashboard.

Should the issue persist regardless of the theme activated, we advise you to seek assistance from the WooCommerce plugin support team for further investigation. In case you are using an additional plugin for Payments, contact support of that plugin directly.

Best Regards,
8Theme’s Team

#392346 Copied

Vikram

Participant

April 21, 2024 at 15:48

other themes working with indian payment gateway but xstore not working thoroughly checked

#392415 Copied

Rose Tyler

Support staff

April 21, 2024 at 16:02

Hello, Vikram,

Please record a video of how it should work. Additionally, provide temporary FTP access.

For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

Best Regards,
8Theme’s Team

#392416 Copied

Vikram

Participant

April 21, 2024 at 16:12

please kindly refund we checked two times gateway working with other themes

#392417 Copied

Rose Tyler

Support staff

April 22, 2024 at 07:07

Hello, Vikram,

We hope this message finds you well. We would like to inform you that we do not guarantee full theme compatibility with all third-party plugins, and our support does not extend to issues arising from the use of such plugins. In some instances, additional customization of the theme or plugin may be necessary to ensure functionality, which is not always covered under our standard support services.
Please understand that it is impractical for the theme author to ensure compatibility with all existing plugins, and such customization falls outside the scope of our basic support offerings.

We previously requested video and FTP access with the intention of assisting you, despite it not being an obligation on our part. We kindly ask for your cooperation as there is currently no basis for a refund since compatibility issues with third-party plugins do not qualify as such.

Thank you for your understanding and cooperation.

Best Regards,
8Theme’s Team

#392453 Copied

Vikram

Participant

April 22, 2024 at 15:12

ftp detailes shared in private area

Please contact administrator
for this information.

#392531 Copied

Rose Tyler

Support staff

April 22, 2024 at 15:28

Hello, Vikram,

Thank you for your response. But we need the video that shows the correct work when Storefront (default WooCommerce theme) is activated from you. When we try to test with Storefront, it seems the issue persists independently of the theme.

Best Regards,
8Theme’s Team

#392535 Copied
Tagged: fix woocommerce payment gateway, resolve payment gateway errors, solving wordpress payment issues, troubleshoot woocommerce order placement, wordpress woocommerce money retrieval
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