Hello, Dagne,

Thank you for reaching out to us with your query.

We recommend setting the border-radius as demonstrated in the video provided – https://we.tl/t-t3N5CYmglo

We hope this information is helpful.

Best Regards,
8Theme’s Team

Hello, W2M,

Thank you for reaching out to us with your query.

1/ For your reference, please find the relevant information at the following link: https://prnt.sc/9QNjSUQIRtiF

2/ Regarding the translation issue, is it occurring with only one product? If you create a similar product, does the problem persist? How does this product differ from others? Could it possibly involve a third-party plugin?

We look forward to assisting you further.

Best Regards,
8Theme’s Team

Hello, Chandru,

Thank you for reaching out to us.

1/ Could you please provide temporary wp-admin access?
To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

2/ We suggest disabling all third-party plugins (including cache plugins) that do not come bundled with XStore (https://www.8theme.com/documentation/xstore/plugins/included-plugins/ ), clearing the cache of the browser, and then checking again. It is possible that one of the additional plugins is causing the issue.

Best Regards,
8Theme’s Team

Hello,

Thank you for reaching out to us.

Could you please provide temporary wp-admin access?

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

Best Regards,
8Theme’s Team

Hello, lemc1414,

Thank you for reaching out and explaining the issue you are experiencing with your website following Elementor updates. We understand how important it is for your site to maintain its custom styles consistently.

From your description, it seems that the updates are causing a reset to default styles on all pages except the homepage. This is indeed unusual.

Firstly, could you please confirm if you have any caching plugins or server-side caching that might be affecting the styles post-update? Sometimes, caching mechanisms can hold onto old styles, causing discrepancies after an update. It means you need to clear cache after the update, or even disable the cache plugin before the update.

Additionally, it would be helpful if you could check whether all your plugins are up to date and compatible with the latest version of Elementor. Compatibility issues can sometimes lead to the problems you’re describing.

We would recommend you contact the support of the Elementor plugin directly to get further assistance – https://wordpress.org/support/plugin/elementor/

Best Regards,
8Theme’s Team

Hello, Chad,

1/ Have you contacted the database administrator as was suggested by Jessica (Xneelo)?

2/ Have you changed temporary wp-admin access? We can’t log in. Please provide the correct wp-admin and FTP access.

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

3/ Have you tried to disable plugins as was suggested? Please let us know the results.

Thank you for your cooperation.

Best Regards,
8Theme’s Team

Hello, Chandru,

Thank you for reaching out to us with your queries.

Theme Options > Styling > Active buttons.

If you have any more questions or require further assistance, feel free to contact us.

Best Regards,
8Theme’s Team

Hello,

Thank you for reaching out to us with your query. Regarding your question about making fonts local on the server, yes, it is indeed possible. Hosting fonts locally can be beneficial for loading times and overall website performance.

XStore Control Panel -> Custom fonts, after you upload fonts you may select them in the list of Typography fonts (Theme Options -> Typography), and so on. So that the uploaded font will be loaded locally.

Best Regards,
8Theme’s Team

Hello, Chris0483,

Thank you for reaching out to us with your concerns regarding the header issue on your website.

Please read this topic – https://www.8theme.com/topic/i-cant-remove-the-connection-block-in-the-header/

Best Regards,
8Theme’s Team

Hello, Chandru,

Thank you for reaching out to us with your concern.

Kindly proceed to the following location: Elementor > Settings > Integrations > WooCommerce. Once there, please select the option to disable the Mini Cart Template.

Best Regards,
8Theme’s Team

Hello, Signum,

Private Content

Best Regards,
8Theme’s Team

Hello, Liam,

We appreciate your prompt response.

Please provide FTP access also.

For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

Best Regards,
8Theme’s Team

Hello, Sam,

Upon review, it appears that the responsive view is functioning as intended, with certain elements selectively displayed. At this time, we do not see any issues.

For further clarification and assistance, we recommend watching our latest tutorial videos on header adjustments. You can find these resources on our YouTube channel at https://www.youtube.com/c/8theme/videos.

After watching the videos, please describe what exactly assistance do you need from our side and provide temporary wp-admin access.

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

Best Regards,
8Theme’s Team

Hello, Sam,

Thank you for reaching out to us with your concern.

This is because menus, you need to select menus as shown in this screenshot – https://prnt.sc/RFrIWlm6v7Cj (on the demo 2 menus were created via Appearance > Menus).

If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Best Regards,
8Theme’s Team

Hello,

Thank you for reaching out to us with your query.

Please be informed that you will need to create a new Instagram API token every two months. Additionally, it will be necessary to regenerate the token if you change your password on Instagram or Facebook, or if you choose to log out from all devices or end all sessions.

Please note that these requirements are not determined by our team but are part of the platform’s standard protocol.

Best Regards,
8Theme’s Team