Unable to activate theme registration in WooPress settings

This topic has 2 replies, 2 voices, and was last updated 2 months, 2 weeks ago ago by Rose Tyler

  • Avatar: michael harris
    Michael Harris
    Participant
    April 26, 2024 at 12:31

    Hi,

    I am getting an error message in the WP dashboard when trying to add my purchase code for theme updates activation. The error states:

    API request call error.
    1) Contact your server provider and make sure that OpenSSL system library is 1.0 or higher
    2) Make sure that your purshase code is associated with buyer. If you bought theme using guest account create account with the same email that was used during purchase process.

    Open SSL system library v1.1.1 is enabled on the server and I have a valid purchase code.

    Hope you can help.

    Micky Harris

    1 Answer
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 26, 2024 at 13:38

    Hello, Michael Harris,

    Thank you for reaching out to us with your concern.

    Please provide temporary wp-admin and FTP access.

    To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

    For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

    Best Regards,
    8Theme’s Team

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