Product Category filter is not working in builder

This topic has 7 replies, 3 voices, and was last updated 4 weeks, 1 days ago ago by Rose Tyler

  • Avatar: Liza
    Liza
    Participant
    April 16, 2024 at 03:43

    The Xstore Product Category filter widget in the Elementor builder template for the product category layout isn’t working. When clicked – the loading icon in the loop, never loads. All other filters: brand, inventory, and price filter widgets are filtering just fine.
    If the custom template for this layout is disabled and the default WC one is loading – its category filter works.
    All are up to date.

    Please, contact administrator
    for this information.
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    support staff only.
    6 Answers
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff
    April 16, 2024 at 07:00

    Hello, @Liza,

    Thank you for contacting us and for using XStore.

    We are pleased to inform you that the issue you reported has been successfully resolved. To ensure that the changes are reflected on your end, we kindly ask that you clear your browser’s cache before revisiting your site.

    Additionally, please note that we have disabled the Ajax filter. This adjustment can be found within your site’s dashboard by navigating to: XStore > Theme Options > WooCommerce > Shop > Shop Page Filters.

    For your convenience, we have provided a reference image in the private content area of your account.

    We trust that these measures will enhance your experience. Should you require further assistance, please do not hesitate to reach out.

    Warm regards,
    The 8Theme Team

    Please contact administrator
    for this information.
    Avatar: Liza
    Liza
    Participant
    April 16, 2024 at 14:20

    Yes but I DO want Ajax filters, to filter without page refresh. Its a basic functionality

    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff
    April 17, 2024 at 05:52

    Hello, @Liza,

    Thank you for your response.

    We are pleased to inform you that the issue you reported has been successfully resolved. We kindly ask that you revisit your site after clearing your browser’s cache to see the changes.

    Upon successfully creating and setting the template for the Shop on a global scale, as illustrated here: https://prnt.sc/VuSGWJF3cngG, you should encounter no issues when applying templates to categories, as shown in this example: https://prnt.sc/dWDhyLDqXMRp.

    We suggest considering the replacement of the “Filter Products by Categories” widget in the sidebar with the “Product Categories” widget, which may prove to be beneficial for your needs.

    Should you require any further assistance, please do not hesitate to reach out.

    Best Regards,
    The 8Theme Team

    Avatar: Liza
    Liza
    Participant
    April 25, 2024 at 17:17

    The category filter still DOESN’T work. Neither default Woo filter nor Xstore filter.
    I NEED A SOLUTION. It’s been 2 weeks.

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 26, 2024 at 07:35

    Hello, @Liza,

    We were surprised to note that we had not received a response from you earlier regarding the unresolved issue. To assist you further, could you please provide us with FTP access? This will enable us to investigate whether there is a solution to the problem beyond disabling the Ajax filter option.

    For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

    Best Regards,
    The 8Theme Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 29, 2024 at 14:29

    Hello, @Liza,

    We hope this message finds you well. We are writing to remind you that we are still awaiting the FTP access details from your end. Additionally, we have noticed that the existing credentials for wp-admin are no longer valid.

    Should you require further assistance with this matter, please be assured that we are here to help and are awaiting your response.

    Best Regards,
    The 8Theme Team

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