Hello, Martin,

Thank you for reaching out to us with your query. We understand your concern regarding the loading time of the website in cellular mode. Our themes are optimized for performance; however, the loading speed can also depend on various other factors including the hosting service, image sizes, and the number of plugins installed.

Before you install a new plugin to speed up your website, we recommend checking the current setup to ensure that it is optimized for mobile use. This includes compressing images, minimizing the use of heavy plugins, and using a reliable caching plugin if not already in place.

Read more – https://www.8theme.com/documentation/xstore/troubleshooting/how-to-speed-up-my-website/

Best Regards,
8Theme’s Team

Hello, Carty,

Thank you for reaching out to us with your request.

We regret to inform you that the option you are seeking is not available at this time. The sticky panel feature is currently supported exclusively on default WooCommerce single product pages.

Should you require additional customizations in files, we invite you to submit a request through our customization panel at the following link: https://www.8theme.com/account/#etheme_customization_panel. Please be aware that customization services will incur additional charges.

Best Regards,
8Theme’s Team

Hello, Rodlens Hora,

Thank you for reaching out to us with your query.

To utilize custom fonts within the XStore Control Panel, please navigate to ‘Custom Fonts’ where you can upload your desired fonts. Subsequently, these fonts can be selected from the list available under ‘Typography’ in the Theme Options. This process ensures that the uploaded fonts are loaded locally.

Should you require further assistance or have any more questions, please feel free to reach out.

Best Regards,
8Theme’s Team

Hello, Chandru,

Thank you for reaching out to us with your query. We appreciate you sending over the screenshot to help us understand your request better.

To add a relevant link to the banner button, please follow these steps:
1/ Edit page using Elementor
2/ Open settings of the Benner element
3/ Add button link

If you encounter any issues, please do not hesitate to get back to us with further details or additional screenshots. We are here to assist you every step of the way.

Best Regards,
8Theme’s Team

Hello, TirlaP,

Thank you for your cooperation!

Best Regards,
8Theme’s Team

Hello, Simon,

Unfortunately, I am unable to provide an exact date at this time as our development team is still working on it. However, we can offer you a custom CSS code to change the colors as a temporary solution:

.et-mobile-panel .et-content_toggle.et-content-shown .et-mini-content {
    background-color: #151b40;
}

Best Regards,
8Theme’s Team

Hello,

We’ve added custom CSS code: https://prnt.sc/W6i1zkAW5i1E

selector .sidebar-slider {
    min-height: 310px !important;
}

If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Best Regards,
8Theme’s Team

Hello, Seainfotech,

Thank you for reaching out to us.

We would recommend you contact your hosting provider about this problem.

Or download archives from this page – https://www.8theme.com/downloads/
Go to Dashboard > Plugins > Add new > Upload plugin > Choose plugin (downloaded from https://www.8theme.com/downloads) > Install now > click on “Replace current with uploaded” and the plugin will be updated on your site.
Go to Dashboard > Themes > Add new > Upload theme > Choose file > Install now > click on “Replace current with uploaded” and the theme will be updated on your site.

Best Regards,
8Theme’s Team

Hello, Simon,

Thank you for getting in touch with us.

We’ve disabled it via Theme Options. Please clear the cache and check the result.

Kind Regards,
8theme team

Hello, TirlaP,

Thank you for reaching out to us and for choosing the xStore theme for your online store. We’re sorry to hear that you are experiencing slow loading times on your website.

To assist you better, we would like to take a closer look at the issue. Please set an administrator role for the user you provided for us.

Best Regards,
8Theme’s Team

Hello, Carty,

We appreciate your prompt response.

To proceed, please use custom CSS code to disable the unnecessary elements. Kindly provide us with the URL of the page on your site where the product is displayed. This will enable us to suggest the appropriate code for your needs.

Best Regards,
8Theme’s Team

Hello, Chandru,

Thank you for reaching out and bringing this issue to our attention. We apologize for any inconvenience caused by the page loading problem you are experiencing when using the sidebar filter on our website.

We appreciate the video you attached as it helps us understand the issue better.

Please provide FTP access.

For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

Best Regards,
The 8Theme Team

Hello, lemc1414,

Thank you for your cooperation.
We also recommend that you contact the support team for the Elementor plugin, as we currently do not see anything within the theme that could be causing this behavior.

Best Regards,
8Theme’s Team

Hello, Sam,

Thank you for reaching out to us with your query.

We would like to know if you are using Elementor for your project. If so, we recommend utilizing the Products Grid widget on a custom page. You can view an example here: https://prnt.sc/L8ISkz7V1bnK.

Best Regards,
8Theme’s Team

Hello, Lemc1414,

Thank you for reaching out to us with your concern regarding the mobile version menu on your homepage. We understand how important it is for all aspects of your website to function correctly, and we are here to assist you.

We have identified that the problem is linked to a specific custom CSS code, which can be viewed here: https://prnt.sc/Zvl-87cM4kl1. Please try to recall where this code was initially added. We have observed that disabling the YellowPencil Pro plugin rectifies the issue, indicating that the code was likely inserted using this plugin. We recommend locating and either modifying or removing the problematic code to resolve the issue.

Best Regards,
8Theme’s Team